Alma Tulum

Terms & Conditions

The undersigned, whose signature on my behalf and in all persons who are staying here with me release the Hotel Alma Tulum and any of its affiliated companies, affiliates, associates or associates, from any liability, any kind of claim based on any event already Whether during sports and other activity on the beach or other areas of the hotel or for not having used the proper care and precaution at all times or for participating in activities operated or leased or managed by dealers or bidders or for non-observance of Warning of the hotel or attributable to alcoholic or drug excess in relation to money, securities, jewelry, objects and documents that have not deposited in safe deposit boxes that the hotel Alma Tulum has available to its guests at a nominal charge. Pets are not allowed. No external food or drinks are allowed in rooms, Beach Club, restaurant and property areas. I accept the use of the air conditioning in the rooms, it is allowed from 7:00 am to 7:00 pm, time in which it will be possible to use it for ecological reasons because this company Ecoresorts SA de CV is a Mexican company and the services Are provided in the Mexican Republic, the signatory agrees to submit specifically to the jurisdiction and jurisdiction of the Mexican courts, for any resolution of any controversy that relates to the services provided to guests expressly waiving the rights to resort to another jurisdiction or Jurisdiction of courts or authorities outside Mexican territory.

Payment Policy

To validate your reservation please note that 50 % deposit is required by bank account or provide you credit card info by email or telephone.
When this transaction is completed the reservation will be scheduled.
The 50% balance will be paid on your arrival.

Politica de pago

Para validar su reservacion se requiere del 50% de deposito vía deposito bancario o tarjeta de crédito (llamada telefónica ó email)
Cuando la transaccion sea completada su reserva estará en nuestro calendario.
El 50% restante de la reserva debe ser pagado al check in.

Cancellation Policy

Cancellation policy
1. The cancellations shall be requested only by email
2. Your reservation payment will be fully refunded (less approx. 50 dollars or its equivalent in pesos for administrative expenses) if you cancel 60 days before the initial lodging date, through bank transfer in Mexico or in the United States.
3. The 50% of your reservation payment (less approximately 50 dollars or it equivalent in pesos for administrative expenses) will be refunded if you cancel between 60 days before the initial lodging date, through bank transfer in Mexico or in the United States.
4. Your reservation payment will not be refunded if you cancel between 30 days and your initial lodging date.
5. After your initial lodging date you will forfeit your reservation payment.

This cancellation policy does not apply to official holidays,and during the following periods no refunds will be paid: Thanksgiving Day, Christmas and New Year,Easter Week

Políticas de Cancelación

1.Las cancelaciones deberán ser solicitadas solo por correo electrónico
2.El importe de las cancelaciones notificadas 60 días antes de la fecha de ingreso será devuelto en su totalidad (menos aprox. 50 Dls o su equivalente en pesos por concepto de gastos de administración) transferencia a cuenta bancaria en México o en Estados Unidos.
3. El importe de las cancelaciones notificadas entre los 60 y 30 días anteriores a la fecha de ingreso será devuelto en un 50% de su totalidad (menos aprox. 50 Dls o su equivalente en pesos por concepto de gastos de administración), mediante una transferencia a una cuenta bancaria en México o en Estados Unidos.
4.El importe de las cancelaciones notificadas entre los 30 días y la fecha de ingreso no será devuelto.
5.A partir de la fecha de ingreso, ningún importe será devuelto.
Estas políticas de cancelación no se aplican en los días festivos oficiales o en los siguientes periodos, en los cuales no habrá ningún monto de devolución: Acción de Gracias, Navidad y Año Nuevo y Semana Santa.