Artisan Suites on Bowen

Terms & Conditions

Terms & Conditions
SELF CHECK-IN accommodation. No keys and no reception.
PET FREE AND SMOKE FREE
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CODE TO THE FRONT DOOR is 2022 (followed by the checkmark)
Code to YOUR room isTHE LAST 4 DIGITS OF THE PHONE NUMBER PROVIDED AT THE TIME OF BOOKING.
PLEASE MAKE SURE WE HAVE YOUR CORRECT EMAIL ADDRESS AND PHONE NUMBER and if you are booking for someone else, make sure they have this important information. YOU WILL NOT BE ABLE TO ENTER THE ROOM IF WE DO NOT HAVE THE CORRECT INFORMATION.
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CLEANING FEE $30 To all bookings unless otherwise stated as included.
NO PETS of any size. Sorry! Charges may be incurred for any damages or smells left behind from any pets brought in against our rules.
NON SMOKING for reasons of health, safety and comfort for all of our guests. Guests who violate the policy and smoke in premises are subject to a minimum $400.00 charge for returning the room to smoke-free status and agree to being charged by accepting this policy. We appreciate your understanding.
EXTRA CLEANING CHARGES will be applied to any stained linens. Please do not eat food on the beds nor wipe any spills with our towels or replacement costs will be charged.
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CHECK IN 3pm.
CHECK OUT 10am or earlier. LATE CHECK-OUTS will be subject to a charge of $50/hour unless otherwise arranged.
We do NOT offer daily maid service for 1 or 2 night stays but do freshen rooms for 3 night stays or longer.
Please feel free to text 778-899-9844 if your room requires attention outside of our regular cleaning schedule.
FREE PARKING is available in Artisan Square to all our overnight guests. You will find parking either on Artisan Lane or the lower road – Promethius Lane.
Please use the lower road if staying longer than one night, to allow for shoppers and visitors to Artisan Square access to parking.
ALL ROOMS ARE ON THE 2ND FLOOR. THERE IS NO ELEVATOR AND NO BELLHOP. You will be required to walk up 12 stairs. Please pack accordingly.
We reserve the right to charge for any damage to or removal of items from the premises and/or unusual cleaning.
Damaged or missing items from rooms post check out will be charged to your credit card on file. These include but are not limited to remote controls, linens, pillows, mugs, etc., Please inquire if you have any questions or concerns about this policy.
CANCELLATION POLICY
As we are a small independent business, cancellations affect us greatly. Therefore, all cancellations are subject to:
• in advance of 7 full days prior to arrival date – 100% refundable
-within 7 full days of arrival date this booking is non-refundable
In the case of ALL FOUR ROOMS BEING BOOKED FOR AN EVENT reservations will be charged 14 days in advance and are only 50% refundable if cancelled within 8-14 days of the first date booked, and 100% non refundable if cancelled within 7 days of the first date booked.
Refunds will be applied within one week.

Payment Policy

100% payable 7 days before arrival day which will be processed AUTOMATICALLY from the credit card given at the time of booking. In the event of ALL FOUR ROOM booked for one event, 100% will be charged 14 days before the first date booked.

Cancellation Policy

Total cost of stay is 100% refundable if cancelled 7 full days before reservation. Non-refundable if cancelled within 7 days of check in date. In the case of ALL FOUR ROOMS BEING BOOKED FOR AN EVENT reservations will be charged 14 days in advance and are only 50% refundable if cancelled within 8-14 days of the first date booked, and 100% non refundable if cancelled within 7 days of the first date booked.