BAHIA MAR CLUB, LDA

Terms & Conditions

Welcome to the Bahia Mar Experience!

Meals: Breakfast is served from 07h00 – 11h00. Should you wish to eat earlier kindly notify reception who will be happy to make special arrangements for you. Snacks, luncheon and dinner - Our comprehensive a la carte menu is available from 11h00 – 20h30. The waiters keep a record of meals and drinks at the bar; this can be checked by you at any time.

Check in/out: Check out is 11h00 - Extensions to check out can only be offered when we are not expecting in-coming guests to your room. Check in is from 14h00. Airport transfers are a complimentary service, the mini bus leaves the hotel every day approximately at 11.30h.

Room keys are kept at reception, and guests are to please hand key in before they go out during the day, if returning late in the evening please be sure to take the key as the Main Lodge is locked at night.

Security is provided 24 hours, but we ask you not to leave money or valuables in the rooms out of the safe boxes. You can also leave them with us in the office. Do not take any valuables to the beach. At night once the lodge is locked Security will assist with any problems. The Bahia Mar Boutique Hotel does not accept any responsibility/liability for any loss or damage to valuables, whether such loss or damage arises from any cause whatsoever or by whomsoever.

The tea and coffee supplied in your room is offered with compliments from the Bahia Mar Club. The drinks inside the mini-bar will be charged at normal bar price. Should you require any additional refreshments or snacks please contact reception and our staff will deliver them to your room at a nominal surcharge.

We care about the environment, if you would like your towels replaced, please leave your used towels in the laundry basket. Towels left hanging on the towel rack tell us that you wish to re-use them. Using towels more than once saves thousands of litres of water each year.

Staff gratuities are not obligatory or expected, however, should you wish to reward any staff it is preferable to add the gratuity to the tip box on the reception counter on check-out which will be distributed equally through all the departments that contributes to your pleasant stay including gardeners, laundry staff, etc.

In case of emergency or fire, please alert the nearest staff member and / or call the manager on duty on (+258) 842 754 289.

Pool - Use of the pool is limited to hotel guests, should you wish to entertain visitors we respectfully request that you make arrangements with reception.

Wellness & Spa: The centre opens from 09h30-17h00, appointments can be made at reception. Our internationally trained personnel will be happy to assist you.

Gym: Our fully equipped gymnasium is open from 06h00 – 20h00 daily. Two professional trainers are available to assist you if required and regular classes are offered for both yoga and general fitness with the exception of Sundays. Please enquire at our gym reception, situated in the gymnasium itself.

Activities - Mothassane – our beautiful 12 passenger speed boat, is available for hire should you wish to visit the islands, snorkel or go whale watching (in season). Kindly book at reception.

Dhow trips, deep sea fishing, diving, horse riding etc: Vilanculos offers a wide range of activities from community tours and bird watching through to ocean excursions by dhow – the traditional fishing vessels. These activities are outsourced so, to ensure you use reliable operators, kindly ask reception to arrange your adventures for you.

Banking: There are three banks in the town each with ATM machines – BIM, BCI and Barclays. Most outlets will accept US$ and ZA Rand – although smaller shops and the market stalls will require payment in meticais.

Tuk Tuks and Taxis: Reception are happy to call you a ‘cab’. Please check the rate you will be charged prior to departure as this can be subject to whim! Most drivers speak English and are happy to give you their phone number to arrange your return trip.

Night turn down: You room will be prepared for the night early in the evening. If you require this at a specific time – please advise reception.

Phone: Dial 9 for reception

Tips: 10% is a standard tip on a restaurant bill for good service. Excellent service is rewarded at your discretion.

Laundry: hand you washing to your housekeeper or reception before 09h00 for return the same day.

Community upliftment: Bahia Mar is proud to support the Bonguili Project. This pre-primary school cares for over 50 youngsters, teaching them basic alphabet and sums through an internationally accredited ‘learn through play’ system. In association with JAM, the children receive a daily meal to ensure their well-being. If you would like to visit the school and meet these delightful young people and their dedicated teachers, please ask reception to organise this for you.

Environmental issues: Ever aware of the environment Bahia Mar is one of only two companies in the area actively recycling waste – the other being global giant Sasol. Furthermore our use of plastics has been carefully assessed; the provision of glass straws, bulk dispensers in bathrooms, specially filtered mineral water from our pristine borehole – served in glass bottles, environmentally sensitive products in the spa and control of single use plastics all contribute to our protection of this beautiful area. Water usage is carefully monitored. Our beach cleaning crew can be seen regularly removing litter from the beach which is then sorted and recycled.

Your enjoyment of our hotel is very important to us, please do not hesitate to contact the management
Susana (General Manager), Lwana (Assistant Manager), Erica (Reservations) or Jayne (Housekeeping)
Ask for them at reception.

Payment Policy

- A deposit of 50% of the booking total is required.
- The deposit will be refunded according to the cancellation conditions.
- Full booking balance is due on the day of arrival.

Cancellation Policy

- If the booking is cancelled less than 30 days before arrival then a charge equal to 50% of the stay will be made.
- If the booking is cancelled 30 or more days before arrival then a charge equal to 20% of the stay will be made.
- In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.