Casas do Porto

Termos & condições

CHECK-IN / CHECK-OUT
Check-in can be done after 15.00. If specifically requested and authorized by CASAS DO PORTO, it can be done an early check-in. The check-out must be done until 11h00. If specifically requested and authorized by CASAS DO PORTO, a late check can be done, in the terms and conditions agreed.
CLEANING
The apartments are cleaned before the guest’s arrival. For stays longer than 5 nights, a maintenance cleaning will be carried out in the middle of the stay, as well as change of towels and sheets. In these cases, maintenance clean will be performed on the 3rd day and every 3 days. If requested, an extra cleaning can be done during the stay of the guests, which will be charged according to the price list. When leaving, the apartment must be delivered in reasonably clean condition. If not, CASAS DO PORTO may charge an additional fee.
OCCUPATION
Upon booking, guests will give the number of guests that will stay in the apartment. In no case the maximum occupancy of the apartment can be exceeded.
RULES OF BEHAVIOR
Smoking is not allowed inside the apartment. The use of dishes and clothes outside the apartments is not allowed. No pets are allowed unless expressly authorized by CASAS DO PORTO. Guests should note that they are in residential building, so they should have a proper behavior, both respecting the other guests and the remaining neighbors, day and night. Otherwise, CASAS DO PORTO is entitled to request customers to leave the apartment without the right to claim any type of compensation.
SAFETY RULES
Please take into consideration the basic safety rules and suits your behavior in order to prevent fires and other accidents that could endanger your health as well as the neighbors and other guests. The same applies to the equipment available inside. Guests should also take all necessary precautions to prevent theft. CASAS DO PORTO is not responsible for any lost property left inside the apartment. It is advisable to check all doors and windows are closed before leaving the apartment. For your own safety, please pay special attention to the front door of the building and ensure that this is always properly closed. We ask our clients to maintain cordial relations with all neighbors. In case there is any problem with the neighborhood, please contact with CASAS DO PORTO. Although Oporto is a quiet town, unsafe conditions are always associated with urban environments. We advise all our guests to take precautions, especially when moving on foot and at night. For those who have a car is essential not to leave items visible inside.
RESPONSABILITY
CASAS DO PORTO is not responsible for any damage arising from the use of the apartment or for any loss of personal belongings kept inside or outside the housing. Moreover, whenever our guests request to store their luggage, previously to the check in or after the check out, any potential loss is limited to a maximum of € 250 per guest. CASAS DO PORTO will not be responsible for any resulting consequences of any loss.
COMPLAINTS
There is a complaints book available in the building. Complaints about the service should be reported by the clients to CASAS DO PORTO within 48 hours after its detection. If the complaint cannot be resolved on site, they should be addressed in writing to CASAS DO PORTO, given the number
and dates of booking accommodation.

Política de pagamento

The payment of the stay (plus extra services, in case they exist) has to be done upon arrival, in cash. At the same time, guests must leave a deposit of 200 € (also in cash) which will be refunded at end of stay, if nothing is damage in the apartment. In some circumstances the property may ask a
deposit of 50% of the total amount to secure the reservation.

Políticas de cancelamento

Cancelamentos com mais de 7 dias de
antecedência, sem penalização; cancelamentos com menos de 7 dias de
antecedência, penalização de 1 noite; no show, penalização de 1 noite.