The Claremont Hotel

Terms & Conditions

Single nights are often available, if only one night is required please telephone the hotel direct on 01503 272241 and request single night availability.

Please note that on 1st June Bed on a Budget was introduced and Breakfast is no longer served or available in the hotel. However there are several cafe's within a few minutes walk that do breakfast at £10 for 2 persons.

The purpose of this notice is purely to inform guests who like to book well in advance, to secure their favourite room, that there will be a change in management and operating procedure.

Introducing a new concept in providing low cost accommodation.

Bed and Breakfast is being replaced by Bed on a Budget. Breakfast will not be served and will not be available in the hotel. A saving on up to £20 per night over the previous Tariff. A cooked breakfast is becoming a thing of the past as people are becoming more health conscious but when available, as on holiday, it tends to be eaten as it is included in the price. Also it is tempting to remain in bed so either forego the lie in or get up for breakfast. Now you can stay in bed as long as you wish knowing that you have already made a saving on not having breakfast. Further savings have been made by reducing the amount of room service normally provided similar to staying in a holiday let except for longer stays a reduced room service will be available free of charge which would not be available in a holiday let. In effect all this means is that we no longer change bed sheets and towels on a daily basis, however the bathmat will be changed each day, tea/coffee/milk will be topped up and your waste bin will be emptied each day. For stays of one week or more a full room service and change of bedding, towels etc will be carried out after 3 or 4 days at managers discretion. We have also reduced the reception hours and we no longer accept check-ins after 6.30pm and if guests do not arrive by 7pm the booking is classed as a no show and therefore cancelled. Children under the age of six years are not normally accepted

These cost savings in laundry, wages and materials are part of the cost reduction that Bed on a Budget is able to provide guests and the saving can enhance your holiday experience by using these cost savings as you wish.
We still have FREE car parking!!!

Please note children under the age of 6 years are not normally accepted.

Latest check-in is 6.30pm unless previously agreed in writing.

PLEASE NOTE. The Hotel Ground Floor, for Reception and Lounge, is up a flight of steps from the road. Rooms 7, 8, 9, 10 and 11 are situated on the First Floor. Rooms 1, 2, 3, 4, 5 and 6 are situated on the Second Floor. The entrance to Room 12 is on the Second Floor but has a further staircase internally to reach the Bedroom and not suitable for very tall people. All staircases inside the hotel are steep and narrow and are not suitable for the physically impaired. The shower in Room No 5 has a corner opening and not suitable for guests that have a waist or hip measurement greater than 45 inches.

Payment Policy

A part deposit equal to one night's accommodation cost (two for a week's stay) is required to secure reservations and where minimum stays are required then the full amount of the minimum stay e.g. two nights, Easter 3 nights, New Year 3 nights, may be required as a deposit. Your credit card or debit card details are required for the hotel to take a deposit and to confirm a booking. We may not always take the full deposit in order to help guest’s cash flow but in the event that the booking is cancelled then the full deposit will be required and taken from your card.

Cancellation Policy

Cancellation
When you book your holiday, you are entering into a legally binding contract. What would happen if you fell ill, had an accident - if you were made redundant, for example? You could be faced with a large bill. Why not cover yourself with Travel Insurance, so that you can relax and look forward to your holiday with total peace of mind. We strongly recommend you take out holiday insurance to cover any unforeseen circumstances and all costs should you find it necessary to cancel or to leave early. You will find reasonable cost travel insurance on our Website if you are unable to arrange it yourself.

Irrespective of what deposit is taken our cancellation terms will apply as shown in the table below and the appropriate amount collected from your card accordingly. Your card must not expire before the last day of your booking. We do not accept cheques but most credit and debit cards are accepted except American Express and Diners Club.
Stay commencement within which WRITTEN cancellation is received.

Cancellation charge:

Over 30 days:
Deposit only

15 - 30 days:
75% of balance

Up to 15 days:
100% of balance

After arrival:
100% of balance

A refund will be made to the guest for any part of the cancelled booking that is re-let by the hotel except the full deposit which is non-refundable or transferable.