Crofton House Hotel

Terms & Conditions

1) Crofton House Hotel is governed by legislation of England and where the Terms and Conditions and code of conduct are in conflict the laws of England prevails.

2) Making a booking at Crofton House Hotel confirms your acceptance of all that encompasses these Terms and conditions and code of conduct.

3) You implies yourself and/or anyone you are booked in with or any other persons you bring or attends Crofton House Hotel in relation to you.

4) Crofton House Hotel is proud to be a hotel with emphasis on the right of all guests, resident or otherwise, and its staff to enjoy without let or hindrance the facility the hotel has to offer.

5) Failing to comply with these Terms and conditions will lead to your booking being cancelled with immediate effect and no refund being made nor Crofton House Hotel covering any costs incurred. You will have to vacate your room and leave the premises (this does not affect your statutory rights)

6) Any treatment, action or behavior, emotionally, verbally, physical or otherwise, which is not reasonable to expect may lead to your booking being cancelled with immediate effect and no refund, compensation or costs for such curtailment will be paid by Crofton House Hotel. You will have to vacate your room and leave the premises (this does not affect your statutory rights)

7) Crofton House Hotel shall in no circumstances be liable for any loss, damage, additional expense, disappointment, injury, death or other harm suffered by you or any guest other than by the clear negligence of Crofton House Hotel. Crofton House Hotel advises you obtain adequate insurance.

8) Crofton House Hotel will ensure that every care will be taken when handling your personal effects and luggage, however Crofton House Hotel will not accept responsibility for loss or damage to said personal effects/luggage unless it is established that any such loss or damage has been clearly caused by Crofton House Hotel’s negligence. Crofton House Hotel advises you obtain adequate insurance.

9) Disability/Special needs; Crofton House Hotel will endeavor to accommodate the disabilities and special needs of guests. In order to do this it is essential that you inform Crofton House Hotel at the time of booking of any disability or special needs which you may have whilst staying at Crofton House Hotel. Crofton House Hotel has not been approved for disabled access and a number of services and facilities may not be accessible to some disabilities and special needs. Crofton house Hotel has no lift access, step free bedrooms or adapted bathrooms. Disability and special need restrictions are due to the age, structure and layout of the building, not the unwillingness of Crofton House Hotel. (Changes are afoot)

10) Motorised mobility and scooters; Crofton House Hotel has no facilities to accommodate such items.

11) Any guest who arrives, which Crofton House Hotel believes to be under the age of 18 years Crofton House Hotel will need to see acceptable ID. Any person Crofton House Hotel believes to be under the age of 18 years will not be able to book in to Crofton House Hotel and the full cost of the booking will be charged and only those over the age of 18 years will be able to maintain the booking. If all the booked party does not stay full costs of the booking will be charged.

12) Crofton House Hotel does not permit under 18 year old guests to be booked into the rooms/suites or utilise the Hotel generally. This includes the use of the swimming pools, sauna, steam, jaquzzi and hot tub. From time to time under 18 year old's are permitted to attend functions only. Such children must always be accompanied by an adult at all times.

13) No food or drink, including alcohol, obtained outside Crofton House Hotel is to be consumed at Crofton House Hotel or its grounds.

14) Smoking, including electronic cigarettes, is only permitted in the designated outside area of Crofton House Hotel and not in any of the internal areas, rooms or suits. If found doing so, or have done so, a £50.00 charge will automatically be charged.

15) If you or any guest is found with illegal drugs at Crofton House Hotel it will result in it being reported to the police and their immediate expulsion from Crofton House Hotel without any refund.

16) Wi-Fi. In using the internet you must not download or transmit offensive or unlawful material of any kind. You will not view, download, host, share or intentionally receive material from web pages that: i) is illegal; racist; sexually explicit; pornographic; immoral; or ii) infringes copyright or any other intellectual property rights. Crofton House Hotel cannot guarantee access, speed or performance of Wi-Fi service.

17) Crofton House Hotel is a pet/animal free establishment. With the exception of “assistance dogs” where a need can be shown, no pets/animals will be permitted. Any damage caused by any animal (including “assistance dogs”) to person or property will be your or your guest’s responsibility as will any cost to rectify such damage. Crofton House Hotel will not accept any liability for the behavior and actions of "assistance dogs", this does not effect your statutory rights.

18) All damages and breakages will be charged and payment to be made at time of event. Any damage to bedding or towels will be charged at the
time found; this includes marks of make up fake tan and spillages. Please use the in room facilities provided to remove make up and excess fake
tan. Report any spillages right away. charges will apply if such matters are found on departure.

19) Crofton House Hotel will check rooms at time of departure. Crofton House Hotel will contact you should any items be found left behind. It will be for you to organise their collection, post or otherwise. Crofton House Hotel will dispose of any left items of more than 3 months, from the end of your booking, however Crofton House Hotel feel fit with no recompense to you.

20) Parking. Crofton House Hotel has limited off-street parking available so cannot guarantee availability. Street parking along with local authority car parking may be found nearby and in surrounding areas within easy walking distance of the Hotel. Crofton House Hotel accepts no liability for vehicles and their content whilst parked in Crofton House Hotel car park or vehicles parked nearby in surrounding areas or local authority car parks.

21) Crofton House Hotel keys must not be given to anyone and you must not make copies of said keys. You must report any lost or stolen keys immediately. Sets of replacement keys will result in a charge of £50 which will not be refunded if original keys are found A charge of £50 will be made to debit card or credit card details for keys not handed in at time of check out even if later returned.

22) Crofton House Hotel is not responsible for any external services or facilities they book on your behalf.

23) Pictures and descriptions of Crofton House Hotel rooms and facilities are a guide only and not a literal interpretation. Crofton House Hotel may vary room layout, colour schemes, other decor and furnishings along with changes in services and facilities available without notice and with no effect on the booking.

24) Crofton House Hotel, where necessary reserve the right to make changes to room allocation or actual Hotel providing the accommodation remains of a similar standard to that booked. Other than in emergencies or circumstances beyond the control of Crofton House Hotel you will be notified of such changes no later than 24hrs before commencement of your booking. You will have the opportunity to cancel your reservation at no booking cost to you and Crofton House Hotel will be absolved of any charges to be made against them in such event.

25) Unforeseen circumstances. Crofton House Hotel accepts no liability for situations and circumstances beyond their control. Such situations include, but are not limited to, adverse weather conditions - ill health - acquiring infections or contagious medical conditions - transportation delays - transportation cancellations – fire – flood –war –riots - threat of riots-civil unrest-terrorist activity - industrial disputes - natural disasters – calamities – injury - death.

26) Unless stated by the guest, in additional notes or comments, the guest does not want to be contacted by Crofton House Hotel in relation Crofton House Hotel promotions and publicity related material, Crofton House Hotel will have the right to contact the guest with promotional and other publicity related material.

27) Payment Policy. All bookings will require a valid debit or credit card to confirm your booking. By accepting these terms and conditions you agree to authorise Crofton House Hotel to debit your card in accordance with the “Cancellation or terminating your booking” . Special offers and promotions will stipulate their own payment policy. Crofton House Hotel advises you obtain adequate insurance.

28) One night's cost will be charged at time of booking, unless booking is a 'non refundable' booking where full booking cost is charged at the time of booking. Balance of bookings will be charged within the last 24.00 hours of 14.00 hours of arrival date. Bookings made when arriving at Crofton House Hotel (often called walk in's) will be charged in full at point of Crofton House Hotel accepting the booking. Payments accepted via valid debit card, credit card or cash. Valid debit card or credit card, in your name of one of the booked party, will be required with all forms of payment. Failure to do so will result in Crofton House Hotel cancelling the booking which will incur a one night charge being made.

29) All extras are to be paid for in full at time of request for such extras. No credit or ‘tab’ will be allowed.

30) Cancellation or terminating your booking. All cancellations will be at the following charges;
- Up to 7 days prior to 14.00hrs on day of check in no charge.
- 7 days to 24hrs prior to 14.00hrs on day of check in 1 night charge.
- Less than 24hrs prior to 14.00hrs on day of check in, the full cost of booking will be charged.
- 'No show' will result in a 100% charge of the booking*.
- No changes of room type, name or dates are permitted to 'non refundable' bookings. Any change requests will be treated as a cancellation of the
booking with a new booking created and charged accordingly.
- 100% of your booking will be charged even if you terminate your stay early, for whatever reason.

Special offers, promotions and conferences will stipulate their own payment and cancellation policy.

Crofton House Hotel advises you obtain adequate insurance.

*No show definition – unless agreed by Crofton House Hotel in advance a no show event shall
arise where the booked guest/s have not arrived by 18.00hrs on day of check in.

31) Comments and complaints. Any comment or complaint should be raised immediately with Senior Crofton House Hotel staff. Crofton House Hotel will endeavor to address matters raised immediately. Should you remain dissatisfied or wishing to raise the matter further please write to Crofton House Hotel, addressing the Manager. The e-mail address is office@croftonhousehotel.com Please ensure contact details are provided as a response will be sent to you within 7 working days of the receipt of your correspondence. This does not affect your statutory rights.

Payment Policy

Payment Policy: All general hotel guest bookings ( Special offers, promotions and conferences will stipulate their own payment and cancellation policy*) will require a valid debit or credit card to confirm your booking. By accepting these terms and conditions you agree to authorise Crofton House Hotel to debit your card in accordance with the "payment policy" and the “Cancellation or terminating your booking” . Special offers and promotions will stipulate their own payment policy. Crofton House Hotel advises you obtain adequate insurance.
One night's cost will be charged at time of booking, unless booking is a 'non refundable' booking where full booking cost is charged at the time of booking. Balance of bookings will be charged within the last 24.00 hours of 14.00 hours of arrival date. Bookings made when arriving at Crofton House Hotel (often called walk in's) will be charged in full at point of Crofton House Hotel accepting the booking. Payments accepted via valid debit card, credit card or cash. Valid debit card or credit card, in your name of one of the booked party, will be required with all forms of payment. Failure to do so will result in Crofton House Hotel cancelling the booking which will incur full cost of the booking charged.
All extras are to be paid for in full at time of request for such extras. No credit or ‘tab’ will be allowed.
Cancellation or terminating your booking. All cancellations will be at the following charges;
- Up to 7 days prior to 14.00hrs on day of check in no charge.
- 7 days to 24hrs prior to 14.00hrs on day of check in 1 night charge.
- Less than 24hrs prior to 14.00hrs on day of check in, the full cost of booking will be charged.
-'No show' will result in a 100% charge of the booking*.
- No changes of room type, name or dates are permitted to 'non refundable' bookings. Any change requests will be treated as a cancellation of the booking with a new booking created and charged accordingly.
-100% of your booking will be charged even if you terminate your stay early, for whatever reason.
-All extras are to be paid for in full at time of request for such extras. No credit or ‘tab’ will be allowed.

Cancellation Policy

-Cancellation or terminating your booking. All general hotel guest booking cancellations ( Special offers, promotions and conferences will stipulate their own payment and cancellation policy*) will be at the following charges;
-Up to 7 days prior to 1400hrs on day of check in no charge.
-7 days to 24hrs prior to 1400hrs on day of check in 1 night charge.
-Less than 24hrs prior to 1400hrs on day of check in, the full cost of booking will be charged.
-No show will result in the full cost of the booking being charged.
-100% of your booking will be charged if you terminate your stay early, for whatever reason.
-Special offers and promotions will stipulate their own payment and cancellation policy.
*No show definition – unless agreed by Crofton House Hotel in advance, and in writing, a no show event shall arise where the booked guest/s have not arrived by 1800hrs on day of check in.
No changes of room type, name or dates are permitted to 'non refundable' bookings. Any change requests will be treated as a cancellation of the booking with a new booking created and charged accordingly.
-Crofton House Hotel advises you obtain adequate insurance.