Elements Beach & Nature Resort

Terms & Conditions

Occupancy:
Children up to age of 6 are free of charge.
Additional Adults: 39 EUR
Additional Children (7-12): 20 EUR
​
Tax:
Government tax (VAT and NBT) are currently not applicable. 1% Tourist Development Tax (TDL) is included in the price.

10% service charge is NOT included in the prices and will be charged at the resort upon checkout.

Payment:
We accept EUR, USD, GBP, CHF, LKR

Credit card payments:
VISA, MASTER (2% surcharge)

30% advance payment is required to confirm the booking.
​
Cancellation:
More than 15 days prior arrival: Full refund minus 50 EUR admin fee
15 days or less prior arrival: No refund of the advance payment.

Payment Policy

TAXES:

Included in the publishes prices:
1% TDL (Tourist Development Tax)

Not included in the published prices:
10% service charge. The service charged will be charged at Elements upon checkout and is based on the final bill amount.

ELEMENTS BANK ACCOUNT:
Name: Elements (Pvt) Ltd
Account-No: 011296000065 (EURO)
BANK: NATIONS TRUST BANK
BRANCH: CINNAMON GARDEN,COLOMBO
SWIFT-CODE: NTBCLKLXXXX

ELEMENTS – TERMS AND CONDITIONS
Elements Pvt Ltd is a private limited company registered in Sri Lanka; Company No. 60012 / BOI registration EC/11/AG/9229./ Tourist Board license number TB No 07/1421, maintaining the URL: www.elements-resort.com – here after referred to as Elements.

THE CONTRACT
The holiday contract is made by Elements with the person who made the online booking, even though payments will be made by others. This person is fully responsible for the holiday contract. This contract is made under the terms of these booking conditions which are governed by Sri Lankan Law and both parties agree to fall under the jurisdiction of the Court of Sri Lanka at all times.
Where a third party or other Tour Operator is used, their Terms and Conditions supersede the ones set out below and the client is bound by those.

HOW TO MAKE A BOOKING
• Make an online booking on our website www.elements-resort.com or send an inquiry message through the “contact us” button of the online booking portal. During the booking process you will be prompted to pay a 30% deposit
• You will receive a booking confirmation after the booking process is completed.

In case of an inquiry by email await our reply by email. A reply can be expected within 24hrs.
• Once the type, length and content of your booking has been confirmed by you and you have agreed to our terms & conditions, Elements will send you an invoice requesting for a 30% advance payment. This payment can be done through PayPal as prompted in the email.

• Your booking is confirmed as soon as we have received your advance.
• A booking confirmation will be sent to you by email.

You find all relevant information on our website www.elements-resort.com. Elements ensures that the descriptions, information and opinions given on the website concerning our resort and facilities are up to date and correct.
If for any reason the company does not accept your booking, your deposit will be returned.

PRICE VARIATIONS
The price of your holiday may be subject to:
• Variations in transportation costs, including the cost of the fuel
• Variations in duties, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports
• The exchange rates applied to the holiday booking.
Elements will not give any breakdowns whatsoever of the price of the holiday. The relevant exchange rate will be quoted upon request.

THE PAYMENT SCHEDULE
There will be no binding contract for your holiday until Elements has received your payment of the deposit as required.

CHANGES TO THE HOLIDAY OR PERSONS TAKING THE HOLIDAY MADE BY YOU
Elements will assist you if you wish to make changes to your booked holiday but cannot guarantee that your requests can be fulfilled. Elements reserves the right to charge an administration fee of 50 EUR in the event of a change of a confirmed booking. You will also have to bear the cost associated with the change.
If you or any person on the holiday is prevented from traveling, Elements will agree to that person’s booking being transferred to another person who satisfies all the booking terms, subject to both persons accepting joint and several liability for full payment of the price. Elements must be given reasonable notice of the transfer request, which is considered to be at least 14 days prior to the commencement of your stay.
If the booking was made based on a promotion code (e.g. a promotion for airline crew), the corresponding identification card has to be shown upon check-in or check-out.

CHANGES TO THE HOLIDAY OR PERSONS TAKING THE HOLIDAY MADE BY US
It is unlikely that Elements will have to adjust or change your booking. However, Elements reserves the right to do so if the need so requires. In such a case you will be given notice at the earliest possible and Elements will do it’s best to find suitable alternative arrangements at no extra cost to you. Should you refuse to accept these for good reasons, Elements will agree to refund you appropriately.

Cancellation Policy

CANCELLATIONS BY YOU
All cancellations must be advised in writing. Elements will retain the following amount in case of cancellations:
Cancellation 15 days and more before the planned date of arrival, a flatrate admin fee of EUR 50 will be kept. The balance will be refunded to you. Retransfer may take up to 2 weeks.
Cancellation 14 days and less before planned date of arrival: Refund of the paid deposit will only be made in exceptional cases.

CANCELLATIONS BY US
Elements will notify you as quickly as possible of any cancellation.
Elements may cancel your booking if you do not pay the outstanding in due time as indicated on your invoice.
In the event of cancellation by Elements you will be entitled to either:
• have a full refund; or
• accept a substitute alternative from Elements of equivalent standard and price; or
• choose an alternative of a lower standard to the travel arrangements booked together with a refund of the difference in price.
We assume no responsibility for any loss, damage to baggage, property or for injury illness or death or for any damages or claims however so caused arising directly or indirectly from war, riot, civil strife, industrial dispute, terrorist activity, actions of governments or other state bodies, unavoidable technical problems with transport, machinery or equipment, delays, power failure, natural or nuclear disaster, avalanche, fire, adverse weather conditions or levels of water in rivers, accidents, force major, acts of God.
Where Elements is required to pay you a compensation, whether as provided in these booking terms or otherwise, the compensation shall be limited in all circumstances to a maximum of the price of your booked holiday.