The Fielding Hotel
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Terms & Conditions
To make a reservation
To confirm a booking, please provide credit card details as 1 nights' deposit is required.
Please note non UK cardholders may be subject to a cross border fee applied by their card issuer.
Please ensure you have read and understood our cancellation policy and all other general terms before making a booking.
It is your responsibility to check the details are correct on your confirmation email.
Cancellations must be made AT LEAST 72 HOURS PRIOR to date of arrival in order to avoid charges.
If a cancellation is made within this period, or it is a no show, full payment for the first night plus 50% of fees for subsequent nights will be charged.
We do advise, therefore, that you take travel insurance to cover this eventuality.
All rooms have shower and toilet facilities en-suite and also TV, direct dial telephone, Wi-Fi and tea and coffee making facilities.
Breakfast is not available in the hotel; however there is a wonderful choice of cafés and bistros close by, offering both English and Continental Breakfasts from early until late.
Should you require assistance a member of staff is on duty at all times.
Please note all our rooms are non-smoking.
Hair-dryers are available in the rooms.
Rooms are ready from 1pm and check-out time is 11am.
The hotel has NO elevator and may prove unsuitable for persons with mobility difficulties.
We do have rooms that are located on the lower ground floor.
The photos shown on this website are for reference only as the rooms vary in size and shape.
Bookings through Agents or any Other Websites
The Fielding Hotel does not take any responsibility for misleading information given by external agents, the agents' websites or any other website.
Special requests (e.g. for adjacent rooms on a specific floor) can not be guaranteed. Confirmation that we have noted a special request, or of the fact it is shown on your confirmation or any other document, is not confirmation that the request will be met. If we fail to meet any special request, it will not mean we have broken your contract.
We can not be held responsible for the breakdown of mechanical equipment such as pumps, boilers, nor for the failure of public utilities such as water, gas and electricity.
We reserve the right to alter or withdraw amenities or facilities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions or circumstances beyond its control.
Where Wi-Fi is an advertised facility please note that its provision is subject to availability and network conditions.
In the interest of guests' safety we are sorry we are unable to accept any pets.
Private travel insurance
You are strongly recommended to take out personal travel insurance for your holiday.
We have the right to refuse to hand over accommodation if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests or to members of staff.
We reserve the right to terminate a booking after the keys have been handed over, if the unreasonable behaviour of anyone in your party is likely to impair the enjoyment, comfort or health of other guests or members of staff.
In these circumstances, no refund will be given.
Cancellations or changes by us or the Owner
Neither we, nor our agents expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or other details corrected. We and the agents have the rights to do this. If we need to do this, we will contact you by email or phone as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change. If your booking is cancelled by us or the agent, any money you have paid to us, will be refunded. This will be made by the type of payment used. We regret we, or the agent, cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.
Neither we nor the agent can accept responsibility or pay any compensation where the performance or prompt performance of the reservation is prevented or affected by reason of circumstances which are unforeseen (force majeure). Unforeseen circumstances include any event which we or the agent could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the accommodation (which cannot reasonably be remedied to a satisfactory standard before the start date of your booking) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all situations beyond our or the agent's control.
If you want to complain, we will want to take action to sort your complaint as soon as possible. It is essential that you contact us immediately if any problem arises so that it can be sorted out as quickly as possible. It is often extremely difficult (and sometimes impossible) to sort out difficulties properly unless we are told promptly. If you discuss the problem with us during your stay at the hotel, it can usually be sorted out straightaway. In particular, complaints which would only be temporary (for example, complaints on how the room has been prepared or the heating not working) cannot possibly be investigated unless registered during your stay.
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