HACIENDA CHICHEN RESORT & YAXKIN SPA

Terms & Conditions

Es importante que lea y comprenda nuestras políticas en español, que automáticamente usted acepta al firmar su registro. Puede encontrar más detalles en nuestra página web sobre nuestras normas, servicios, recomendaciones, precios, etc.
Please read and understand our hotel policies, that you automatically accept when signing the registration forms.
All above room prices are for solo or double occupancy.
Up to two children under eight years old may share the room with parents at no additional cost.
Children over eight years old will have an additional cost for extra person in room ($40 USD per night per each one of them) the hotel does not provide service of extra beds. Courtesy baby crib subject to availability, book in advance.
For rooms' detailed information please contact us.
Mexican sales taxes will be added to the above rates, if guests choose to pay directly to the hotel at check-out time. All our room rates and services are USD currency based. You may pay in cash with USD, Euros, or Mexican pesos, as well as with your Visa, MasterCard or American Express credit cards. When paying with your credit card, the bank will convert your total bill to Mexican pesos at the exchange rate of the day, as credit cards are charged on each nations' currency.
All No-Show reservations will be fully charge - so please read our cancellation policies.
Please ask us about our Dog-Friendly room policy and fee.
Children under 16 years old must be supervised by an adult.
Please understand that we are not responsible for your personal belongings. We take the number plate of your car for our parking control but, we are not responsible for lost belongings if you leave them in your car and public areas. The hotel is part of a private ecological reserve, we protect all flora and fauna that are part of the environment; so please be aware of the surroundings and that you must take personal responsibility for your own safety. Every customer who visits this hotel accepts the personal responsibility of taking care of where he walks, steps, and moves. This is not a hotel without risks, so each client who visits the hotel or our property, is in charge of taking care of their own safety and take appropriate measures to avoid increasing the risks that are natural in a wilderness, such as encounters with animals in the area and /or heavy branches and palms that fall freely in the gardens and andameos of the hotel. Also, that the gardens are wild and have all kinds of natural hazards including unevenness, holes, stones, plants irritating to the skin, etc.
WI-FI are free for all guests at our Main Hacienda Mansion's open terrace, pool area and some rooms. Please note that due to our location, internet service is a bit erratic.
One bottle of water is free of charge in the room per day. Every additional bottle is subject to an extra charge. The hotel reserves the right to denied admission and consumption of any alcoholic beverages and/or bottles brought in our property that are not directly bought to our hotel food and beverage service.

Payment Policy

All reservations require a Visa or MasterCard in order to be confirmed in our system. A one night charge per room will be processed within seven days prior to arrival date. The remaining nights must be fully paid directly at the reception of the hotel.

Cancellation Policy

Only written cancellations will be accepted as a valid cancellation request for our regular and discount rates per night. All cancellations need to be sent via email to: info@haciendachichen.com
please send us a written cancellation request no later than fifteen working days prior to your confirmed arrival date to avoid charges. Cancellations received after such time will have a 100% charge for total stay (your full reserved dates and rooms requested will be fully charged to the credit card on your booking file) No-Show, clients will be charge the total bill of their reserved nights at the room rate booked regardless of reason for not arriving to the hotel.