HACIENDA CHICHEN RESORT & YAXKIN SPA

Terms & Conditions

*Si requiere nuestras políticas y términos traducidos al español, favor de pulsar sobre el siguiente enlace: http://www.haciendachichen.com/precios.htm
All above room prices are for solo or double occupancy.
Up to two children under eight years old may share the room with parents at no additional cost.
Children over eight years old will have an additional cost for extra person in room ($40 USD per night per each one of them) the hotel does not provide service of extra beds. Courtesy baby crib subject to availability, book in advance.
For rooms' detailed information please contact us.
Mexican sales taxes will be added to the above rates, if guests choose to pay directly to the hotel at check-out time.
All No-Show reservations will be fully charge - so please read our cancellation policies.
Please ask us about our Dog-Friendly room policy and fee.
Children under 16 years old must be supervised by an adult.
Please understand that we are not responsible for your personal belongings. We take the number plate of your car for our parking control but, we are not responsible for lost belongings if you leave them in your car and/or public areas.
The hotel is part of a private ecological reserve where we protect flora and fauna, all the animals are part of the environment; so please be aware of the surroundings and that you must take personal responsibility for your actions.
FREE WI-FI services for all our guests are available at our Main Hacienda Mansion's open terrace. Please note that such service is a bit erratic due to our location and vast vegetation.
The hotel reserves the right to denied admission and consumption of any alcoholic beverages and/or bottles brought in our property that are not directly bought to our hotel food and beverage service.

Payment Policy

All reservations require a Visa or MasterCard in order to be confirmed in our system. A one night charge per room will be processed within seven days prior to arrival date. The remaining nights must be fully paid directly at the reception of the hotel.

Cancellation Policy

REGULAR SEASONAL RATES RESERVATIONS' CANCELLATION POLICIES:
Only written cancellations will be accepted as a valid cancellation request for our regular and discount rates per night shown above. All cancellations need to be sent via email to: info@haciendachichen.com
To cancel regular rate reservations arriving from January 1st. to April 30th. 2017:
Send us a written cancellation request no later than fifteen working days prior to your confirmed arrival date to avoid charges. Cancellations received after such time will have a cancellation service fee.
Written cancellation requests received ten days prior to your confirmed arrival date will incur a charge of USD $50** processing fees, in addition to the penalty of 30% of the room rate per each night reserved.
Seven days prior to your confirmed arrival date, we will no longer accept cancellation requests and your full reserved dates and rooms requested will be fully charged to the credit card on your booking file.
No-Show, clients will be charge the total bill of their reserved nights at the room rate booked regardless of reason for not arriving to the hotel.
To cancel regular rate reservations arriving from May 2017 through September 2017:
Send us a written cancellation request no later than eight days prior to your confirmed arrival date to avoid charges.
Written cancellation requests received five days prior to your confirmed arrival date will incur a charge of USD $40**processing fees, in addition to the penalty of 20% of the room rate per nights reserved.
Four days prior to your confirmed arrival dates, we will no longer accept cancellation requests and your full reserved dates and rooms requested will be fully charged to the credit card on your booking file.
No-Show, clients will be charge 50% of the total bill of their reserved nights at the room rate booked.