Hampton Suites Apartments

Terms & Conditions

APARTMENT FIXTURES & FITTINGS:

All of our apartments come with cotton bed linen, towels & sofa bed. Fully-equipped kitchens with cutlery, crockery,pans and glassware; welcome packs (containing tea, coffee, sugar, milk ); spacious living areas; full size fridge/freezer, oven/hob, washer/dryer (one for 12 apartments in separate cabinet on 2nd floor), laundry service, microwave, kettle; hairdryer; iron & ironing board; baby cots (on request). Our rooms do not have air condition. But all rooms do have a fan which is helpful during the summer.

HOUSEKEEPING SERVICE:

As standard, our housekeeper cleans your apartment once a week. We offer a complimentary weekly housekeeping service (for stays longer than 7 days). But if you would like to cleaned more or less often, that's absolutely fine; we will work to your needs.

Additional Housekeeping GBP 30.00 per Suite

AGE RESTRICTION:

We therefore operate an age restriction of guests no younger than 25 years.

CHECK-IN/CHECK-OUT :

We offer a meet & greet service.

The check-in time is from 3 pm till 9 pm. (Early check-in cannot be guaranteed and is subject to availability & please advise as soon as possible of any later check-in times).

Check-out time is 11 am. Late check-out can arranged, subject to availability and charges may subject to additional fees.

As we do not have a reception and you would like to come on the different time than our check in time please give us a call to arrange the person who will assisted you on the check- in and pass the key for the apartment.

Please note that a valid photo ID will be required at check-in and a copy retained on file and also alongside a security deposit in the form of a card pre-authorisation (from £50 up to £250 per person).

DAMAGE TO THE COMPANY’S PROPERTY

The Guest is responsible for taking all reasonable care of the apartment and its content. The Guest agrees to keep the accommodation and any of its content in the same state of repair and conditions as at the commencement of the stay. In case of damage caused by either negligence or deliberate act of vandalism by the Guest and or any accomplice guests, the card details provided for Pre-authorization / Security deposit will be used for rectifying the damage, cost of labour and loss of business to the management.

SMOKING

Smoking is not permitted inside apartments or its premises). If guest(s) is/are found to violate this policy, there will a fine incurred of £100.00.
An additional fee may also be incurred if the apartment needs to be closed for sale due to strong cigarette smell. The additional fee may vary depending on a best available rate the apartment is being sold on that day.

LOST PROPERTY

Left property will be kept on-site by Hampton Suites Apartments for the period of two weeks. After that time if the left property is not claimed by the Guest it will be disposed.

CAR PARK

Public parking is possible at a location nearby, just opposite the road (reservation is not possible) and costs GBP 3.50 per all day. ( charging hours 09:00 to 18:00 Monday to Saturday, no charge on Bank Holiday).

EXTRA GUEST

Any extra person in the apartment that is not booked it is not allowed to stay overnight.

PETS

Pets are not allowed.

INTERNET USAGE

All of our apartments offer Wi-Fi free of charge.

Payment Policy

If you wish to settle your account with a credit card you will be required to present the card at check-in where we will take a payment for the total cost of accommodation and also we will do a pre-authorisation for a security deposit. (*A pre-authorisation is an amount frozen in your account to cover the cost of any potential incidental items including (but not limited to): breaches of terms & conditions, breakages/damages, excessive cleaning charges above the normal level of cleaning due to the apartment being left in an unacceptable state.)

Cancellation Policy

For Peak Season, all reservations payments are non-refundable.

The guest will be charged 50% of the total price if they cancel after reservation and the total price if they cancel in the 7 days before arrival. If the guest doesn’t show up they will be charged the total price.

Cancellation/No Show Policy: Once a reservation is confirmed, please notify us by fax or email of any cancellation or modification of the booking at least 72 hours before arrival.

For the Long stay guest (stay with us more than 14 days) upon the check-in time we will take the hold payment for the stay. We prefer you to make payment by BACS bank transfer. but also we can take payment with the card.

Early departure/cancellation:
If you depart early for any reason, you will not receive any credit or refund