Hawberry Motel

Terms & Conditions

THE FOLLOWING POLICY, TERMS AND CONDITIONS WILL BE ENFORCED BY HAWBERRY MOTEL:

CANCELLATION POLICY
You may cancel your booking free of charge by 3:00 pm within our 48 hour cancellation policy prior to check-in, after the cancellation deadline of 48 hours has expired you will be charged one night stay regardless if you have checked-in or not. UNLESS, you reserved for a long weekend or are part of a group booking of 3 rooms or more or special events like HAW EATER, COUNTRY FEST or ROCK FEST which then require 2 weeks notice. Failure to call and cancel, or cancellations made after the allotted deadline (in accordance with our type of booking) or NO SHOWS will be charged the full amount per room of the first nights stay. All subsequent nights will be cancelled at that time.

CHECK-IN REQUIREMENTS:
Guests must be at least 21 years of age to check in at Hawberry Motel. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required.

NON-SMOKING
In the event of any physical evidence, or residual odour, which indicates that smoking of any form has taken place inside a guest room, a charge of $250 will be made against the credit card provided to the motel at the time of making the booking and/or at the time of checking in. This charge will cover the cost of steam cleaning the carpet and other soft furnishings, and of laundering all bedding.

ZERO TOLERANCE PARTY POLICY
In the interests of quiet enjoyment and respect for all guests at the motel, a no party policy applies to all guests staying at the property. Guests are expected to be respectful of other guests at all times, and to be quiet between 10:00 pm and 7:00 am. Immediate eviction with no refund applies to any breaches of this policy.

PETS
With the exception of Sight and Hearing assistance dogs, all pets are strictly forbidden inside guest rooms. Any guests breaching this rule will face immediate eviction and a $200 cleaning fee for carpet and any soft furnishings effected. Pets in vehicles may only be permitted by prior specific arrangement.

COOKING
Cooking in guest rooms is strictly forbidden by Health Authorities with the exception of the use of the micro wave and coffee pot provided.
Fees for additional cleaning may apply should guests cook inside a guest room.

PROPERTY DAMAGE
Any damage to motel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

MANAGERS DISCRETION
Management is entitled to exercise discretion and either revoke a booking or resell a room in the following instances:
If a guest arrives to check-in in an intoxicated or disruptive state
Has not provided a valid credit card and CVV number by the required date.
Fails to arrive within a reasonable time of the advised ETA. The onus is on the guest to advise of any delays for arrival time.

SECURITY DEPOSIT
Pre -authorization of $150.00 will be processed on given credit card 48 hrs. prior to arrival. A pre-authorization is a temporary hold which will be voided if there are no issues with the rooms condition upon check out.

CHECK-OUT TIME
11:00 AM , Additional day charge, plus tax may apply for late checkout.

COVID-19 PROTOCOLS
Face coverings required for indoor, and for Outdoor where you are not able to keep physical distance.
All guests must follow guidance of global and public health to limit the spread of this virus.
Registered Guests is responsible for any kind of Social / group gathering which should not exceed number of persons as per Covid-19 Guidelines.
We recommend that all travellers review guidance of public health and follow any travel advice issued by government.

Payment Policy

SECURITY DEPOSIT
Pre -authorization of $150.00 will be processed on given credit card 48 hrs. prior to arrival. A pre-authorization is a temporary hold which will be voided if there are no issues with the rooms condition upon check out.

RESERVATION POLICY
At the time of making a reservation, all guests will be required to provide a current and valid credit card number and CVV number to confirm and secure the reservation. Guests credit card will be authorized 48 hrs prior to check in to secure the booking.

PAST DUE ACCOUNTS
TERMS: Net 30 days
3% per MONTH thereafter

Cancellation Policy

CANCELLATION:
Hawberry Motel is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled forty-eight (48 hours) motel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 48 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged. If you cancel any reservation, you must obtain and save the cancellation number for your records.

NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.

GROUP RESERVATIONS:
Large group/Block reservations must be cancelled two (2) weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full night charge plus tax for each room reserved and the balance of their reservations cancelled.