Hotel Mamá Carlota

Allgemeine Geschäftsbedingungen

ACCOMMODATION CONTRACTS FOR INDIVIDUAL GUESTS

All reservations and registration must be guaranteed with a valid major credit card. We accept Visa, Master Card, American Express. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder. Cash payment is welcomed with a signed and pre-authorized credit card. All guests are required to present a valid major credit card and government issued photo identification even if guests are paying in cash.

Please find our full privacy policy at our website in the following address https://www.hotelmamacarlota.com/politica-de-privacidad and you can also request a copy at registration
( ) I have read and agree to the Hotel Mama Carlota`s Privacy Policy

___________ (Initials) Lost room keys will incur a $250MXN charge per key.
___________ (Initials) Mama Carlota Hotel is a 100% Smoke-Free hotel.. A $2500.00 MXN cleaning fee will be charged to any guest who violates the smoking policy.

Zahlungsbedingungen

Reservations, lodging and extra services can be covered by PayPal, Visa, Mastercard, cash (MXP/USD)

Stornierungsbedingungen

The Hotel is not responsible for weather conditions, personal emergencies, or schedule changes.
Reservations must be cancelled twenty four hours (24 hours) , prior to your arrival, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 24 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged.
In case of cancellation, we expect the opportunity to receive you in a near future.
We would appreciate your feedback to get better and be the hotel to set the standards for all others.

NO SHOW CHARGES: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.