Karen Homestay

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Single Room - Standard Rate

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Double Room - Standard Rate

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Triple Room - Standard Rate

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Property Information

Karen Homestay
+254718769381
+254783779809
Fana Rd
Nairobi * * Kenya

Karen Homestay

Karen Homestay

Property Features

  1. Fireplace
  2. On Site Restaurant
  3. Guest Lounge
  4. Iron On Request
  5. Non-Smoking Property
  6. Bar/Lounge
  7. Hairdryer - Upon request
  8. Lawn Chairs
  9. Free Breakfast
  10. Garden
  11. Terrace
  12. WiFi Internet
  13. Non-Smoking Rooms
  14. Guest Laundry
  15. Conference Facilities
  16. Free Outdoor Parking (not guarded)
  17. Free High Speed Wifi
  18. Business centre
  19. TV Room
  20. Free Parking

Accommodation Details

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Single Room - Standard Rate Book

Standard rates for this room

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Double Room - Standard Rate Book

Standard rates for this room

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Triple Room - Standard Rate Book

Standard rates for this room

Terms & Conditions

Karen Homestay’s Policies and rules
We strive to provide our guests with an exceptionally clean, safe, and friendly homestay experience. The following homestay Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the Karen Homestay. These homestay Policy/House Rules are considered a part of our reservation agreement with you. As our Homestay guest, by reading and signing your Homestay registration you are agreeing to abide by all of our Homestay Policy/House Rules, terms and conditions, and procedures. These Homestay Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the Karen Homestay and the guest. Our Homestay Policy/House Rules may change from time to time, so please check back often.
Guest access
The guest can access the gardens, roof top, conference room if unoccupied, office, Wi-Fi hotspot
Guest interaction
I give my guests space but am available when needed

100% SMOKE-FREE
Karen Homestay has been 100% Smoke-Free since inception. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building. Marijuana is prohibited at all times.

CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.

NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS:
The safety of our guests, staff, and this facility is extremely important to us. Except for the microwave and refrigerator units that the Homestay provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of 300 Euros will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on Homestay property. A microwave is available 24 hours for all registered guests to use in our breakfast area. Coffee is also available twenty-four (24) hours in the breakfast area.

CHECK-IN TIME: 4:00 p.m.

EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 4 p.m. then Pre-Registration and payment may be required. Please contact Front Desk staff directly to make reservations

CHECK-IN REQUIREMENTS:
Guests must be at least 18 years of age to check in at Karen Homestay. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. PAYMENT IN ADVANCE FOR THE TOTAL TIME OF STAY IN FULL

GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered Information regarding your license plate/car description is also gathered at check-in for security.

CHECK-OUT TIME: Room rental period expires at 11:00 a.m. Additional day charge, plus tax may apply for late checkout.

CHECK-OUT PROCEDURE:
Check-out time is 11 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.

EARLY DEPARTURE:
Guests who check out of the Homestay after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.

SPECIAL REQUESTS:
We will make every effort to honor special requests As per our abilitites.


PAYMENT: Payment in cash upon arrival until this policy changes

CHECKS AND CHECK CASHING:
We do not accept checks. We do not provide check cashing services.

RATES:
All rates are quoted in Eruos currency, plus tax. Rates may increase without notice. Rates as advertised on the Karen Homestay website or any other website or promotional material are subject to change at any time and may increase or decrease at the Homestay’s discretion. Rates are based on per head and room type and are subject to availability.

RIGHT TO REFUSE SERVIC E: Karen Homestay is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate the Kenyan Laws. Karen Homestay has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our Homestay or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Kenyan Government and the owners for the operation and management of the Homestay. Karen Homestay will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the Homestay for an unlawful purpose; seeks to bring into the Homestay: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to Homestay property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Karen Homestay for the operation and management of our Homestay.

QUIET HOURS: 10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.

VISITORS: No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including the hot tub, continental breakfast, or Wi-Fi. As a registered guest, you are responsible for your visitor at all times.

BREAKFAST:
Our Breakfast is free to registered guests only. Visitors may not join a registered guest for a free breakfast. Visitors may pay 6.00Euros per person at the Front Desk.

CANCELLATION:
Karen Homestay is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled forty-eight (48 hours)

GROUP RESERVATIONS:
Large group/Block reservations must be cancelled eight (8) weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.

HOUSE RULES: Groups, School groups, sports/ski teams, weddings, special events, etc.
Please contact Homestay directly for current House Rules

DO-NOT DISTURB AND ACCESS TO ROOMS:
To provide all of our guests with an exceptionally clean and safe Homestay experience, we provide daily housekeeping. Our Housekeeping Staff will honor the “IN” door hanger once during a twelve hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Homestay Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Homestay Policy/House Rule is broken. Law enforcement will be granted immediate access to Homestay property and rooms of evicted guests.

CHILDREN: Well behaved children of all ages are welcomed. Children aged 12 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the Homestay property unsupervised.

ADDITIONAL BEDDING:
A limited number of rollaway beds and baby cribs are available upon request. Availability is on a first-come, first-served basis for a King room or Suite only. The charge is $5.00 each, plus tax per night. Maximum capacity of baby crib or rollaway is one (1) per room. Rollaway beds are not allowed in a Standard Queen room. For safety, pillows are not provided for cribs.

MAXIMUM OCCUPANCY:
Room occupancy requirements are based on fire code/fire safety restrictions. Double room maximum occupancy is 2, single room maximum occupancy is 2, triple room maximum occupancy is 3, Multiple room maximum occupancy is 5. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the Homestay.

ROOM KEYS:
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk at Check-out.

HOUSEKEEPING/ROOM INSPECTION:
Housekeeping is provided daily between the hours of 9 a.m.-2 p.m Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.

LINEN CHANGING:
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.

LOST & FOUND POLICY:
Karen Homestay assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item.

FOUND ITEMS:
Karen Homestay is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for five years. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.

RETURN:
We would be happy to return your lost item(s) to you by any means available if you meet the cost. A separate receipt will be mailed to you. Karen Homestay is not responsible for any item lost or misdirected during shipment.

UNCLAIMED ITEMS/NO CONTACT: Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly.

ALCOHOL POLICY:
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the lobby, , halls, etc. Alcohol consumed during special events served by a licensed caterer with permit to serve/sale alcohol is restricted to those 21 years old or older (valid photo identification required) and can only be consumed at that event venue.

FIREARMS AND WEAPONS:

The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on Homestay premises. Karen Homestay recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. Karen Homestay is private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our Homestay premises for storage purposes only, with the understanding that they are personally responsible for following:
• Guests must abide by all Kenyan Laws.
• Firearm and weapons must be appropriately registered.
• Firearms must be unloaded
• No cleaning of firearms is permitted on Homestay premises.
• Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.
• No firearms or weapons in the breakfast area.
• Damages caused by arrowheads will be charged accordingly, please be careful.
Guests and vendors who fail to abide by our policy may be asked to leave the Homestay premises, are subject to trespass and may be subject to further legal action.

NO IN-ROOM PARTY:
Karen Homestay enforces a No In-Room Party Policy to ensure we can protect the Homestay and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the Homestay without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be access Guest Compensation Disturbance Fee.

FREE WiFi ACCESS:
Access to our WiFi is free for our registered guests. The Homestay WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the wifi centre, the status of our WiFi-equipment, and interference from other local wireless signals. Karen Homestay assumes no liability for guest use.

ENFORCEMENT:
All staff is trained and required to respond to potential violations of our Homestay Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Karen Homestay for safety of all guests, staff, owners, property, and the operation and management of the Homestay will be evicted, with no refund In addition to the room charge, a minimum 300.00 Euros cleaning fee per room will be charged for infraction(s) of our Homestay Policy/House Rules.

TERMS & CONDITIONS:
Karen Homestay makes its best efforts to ensure that all the information that appears on its links is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Karen Homestay does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.

ILLNESS AND EPIDEMICS:
Karen Homestay reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

INFESTATION:
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our Homestay premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.

PARKING AT OWN RISK:
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Karen Homestay shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the Homestay property. If a vehicle is left in the Homestay parking lot after the guest has departed without the written consent of the Homestay, the Homestay reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on Homestay premises.

DAMAGE AND/OR THEFT OF HOMESTAY PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), Homestay’s premises or property caused by you or any person in your party whether or not staying at the Homestay during your stay. Karen Homestay reserves the right to retain you and charge or for such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Karen Homestay as a result of the aforesaid. ALL ROOMS ARE INSPECTED BEFORE DEPARTURE. FOR THIS PURPOSE.

DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to Homestay property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be paid before departure.

DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

CHANGES OR MODIFICATION TO THE HOMESTAY POLICY/HOUSE RULES:
Karen Homestay reserves the right to amend, modify, change, cancel, vary or add to these Homestay Policies/House Rules or the arrangements and content featured on our Homestay links at any time without prior notice. Please check our links regularly for updates to Homestay Policy/House Rules. Any modification to these Homestay Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these in the Guest Room Notebook, and available from Front Desk staff upon request.

BUSINESS CENTER: Photocopies, typing and printing are provided for a fee. The Business Center computer is provided for the registered guest(s) to check their email, print airline tickets, etc. like activities. Children are not allowed on the computer, nor is it intended for gaming, movies, etc.








Payment Policy

PAYMENT: Payment in cash upon arrival until this policy changes
CHECKS AND CHECK CASHING:
We do not accept checks. We do not provide check cashing services.

RATES:
All rates are quoted in Eruos currency, plus tax. Rates may increase without notice. Rates as advertised on the Karen Homestay website or any other website or promotional material are subject to change at any time and may increase or decrease at the Homestay’s discretion. Rates are based on per head and room type and are subject to availability.

Cancellation Policy

CANCELLATION:
Karen Homestay is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled forty-eight (48 hours)

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