Lake View Country House

Terms & Conditions

Rooms
Our accommodation can be booked as room only or with breakfast included. Please check that you have selected the option you want, and if not please contact us as changes can easily be made. Food & drink is served a moment's walk away at The Good Sport, where you receive a 10% discount on all food and drink items not included in your reservation.

Please view the room you have booked via our website before arrival: https://www.lakeview-grasmere.com/detail_about_rooms. All of our bedrooms have king-sized beds. Our camp/sofa beds are extremely limited. Please let us know if you need one, or have any other special requests, before your arrival.

All of our rooms are dog-friendly. You don't need to tell us if you are bringing a dog :)

Check-in/out
In light of Covid-19: on arrival please find your room key hanging on a hook, underneath the chalk-board in our front room. Your room key has a key-ring with the room name on. Your room name is in this confirmation email. A lay-out of the house is provided by the chalk-board to help you find your room. A phone number is also provided if you need assistance. Check-in is from 4pm, but we can usually accommodate earlier arrivals. If your key is on a hook - your room will be ready! Check-out is by 10.30am. Please leave your key on a hook.

Payment Policy

It is almost always cheaper to book with us direct. We require a debit or credit card to book with us. A 50% deposit is taken at the point of booking. The balance will be taken within the four weeks before you arrival.

We reserve the right to charge a deep-cleaning fee of £80 if your room or apartment requires serious additional cleaning when you depart.

We reserve the right to charge your card on check-out in the event of damage to your room. We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage ourselves prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

Cancellation Policy

If you need to cancel, cancellation takes effect from the date that we acknowledge the cancellation. As per our Confirmation of Booking, we reserve the right to charge your card in the event of a cancellation.

- Cancellation before one month of the planned arrival, full refund
- Cancellation within one month of the planned arrival, 100%

In the event that we are able to re-let the accommodation for the whole or a part of the cancelled period, we will refund you on a pro-rata basis, subject to the deduction of £15 administration charge.

We will take full payment for the original date booked.