Lake View Country House

Terms & Conditions

Check-in is from 4pm, but we can usually accommodate earlier arrivals. Please email or call us to let us know if you expect to arrive early or after 8pm. Check-out is by 10.30am.

Payment Policy

It is always cheaper to book with us direct. We require a debit or credit card to book with us. A 50% deposit is taken at the point of booking. This is non-refundable. The balance is usually taken the week before your arrival. A small surcharge may be added for credit card transactions.

We reserve the charge a deep-cleaning fee of £50 if your room or apartment requires additional cleaning when you depart.

We reserve the right to charge your card on check-out in the event of serious damage to your room. We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage ourselves prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

Cancellation Policy

Cancellation takes effect from the date that we acknowledge notice thereof. Should you cancel your booking at any time, for whatever reason, we will be entitled to the following percentages of the cost of your planned stay if we cannot re-let the room.

As per our Confirmation of Booking, we reserve the right to charge your card in the event of a cancellation. In the event that we are able to re-let the accommodation for the whole or a part of the cancelled period, we will refund you on a pro-rata basis, subject to the deduction of a small administration charge.

- Cancellation before eight weeks of the planned arrival, 50%

- Cancellation within eight weeks of the planned arrival, 100%

We strongly recommend that you take out appropriate holiday insurance which includes ‘HOLIDAY CANCELLATION’ protection as soon as your booking is confirmed.

We recommend guests take a moment to view their room on our website before arrival: http://www.lakeview-grasmere.com/detail_about_rooms and talk to us in advance about any special requests.