Laurel Grove Inn

Terms & Conditions

Booking Terms

These booking terms ('Booking Terms') are between the person or legal entity making a Booking ('You/Your') on our reservation site (‘the Website’) and the accommodation provider operating the Establishment displayed in your online reservation Confirmation, and stipulated in Your Confirmation email ('Booking Confirmation') ('We, Us, Our').  These Booking Terms are governed by Maryland law and apply to all Bookings. 

By making a Booking You are deemed to accept, and be bound by these Booking Terms. To make a Booking, You must be over 18 years of age and able to enter into a legally binding contract.

Bookings

When Your Booking is confirmed by phone and/or email, a reservation number is given. This number must be retained and quoted in all communications should any cancellation or amendment be necessary.  You will need to quote this reservation number when You contact Us.

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. A reservation is deemed accepted when We have confirmed Your reservation and received either: (i) full payment of the total price; or (ii) payment of any other amount We have specified at the time of Your Booking. Where Your online payment is less than the total value of the stay, the balance will be paid by You directly to the Establishment, on either check-in or check-out or at an earlier date, if so requested by direct communication between You and the Establishment.

Prices

Accommodation Prices exclude  any applicable sales taxes (unless otherwise stated). Prices quoted are correct only for the specific number of guests, dates, nights and rooms shown on Your Booking Confirmation.

If You have selected booking extras these may be added to the total price of Your Booking. Prices do not include any other costs that You may choose to incur during Your stay (unless otherwise stated).

Availability

In the rare case that We are unable to accommodate You as per Your Booking, We will notify you ASAP. Any deposit taken will be refunded within 2-3 business days.

Arrival and departure

The latest arrival (check-in) and departure (check-out) times are specified on Your Booking Confirmation. Should You wish to check-in later than the specified latest check-in time You must confirm this to Us directly. In the event that You attempt to check-in later than the stated times without prior arrangement, or fail to check-in at all, We may cancel the Booking and retain any amounts it is entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. Failing to arrive before the latest check-in time shall be deemed to be a full cancellation of your Booking, and the room may no longer be held for You.

Cancellations & Amendments

Cancellation terms are as specified on your Booking Confirmation as displayed on the Website or sent to You by email. 

If You cancel Your Booking on or before the cancellation deadline specified in the Cancellation Policy section on Your Booking Confirmation (the 'Cancellation Deadline') a full refund will be given to You including any booking extras paid at the time of Your Booking (unless stated otherwise).

If You cancel Your Booking after the Cancellation Deadline You will be charged the full value of the late cancellation fee specified in your Confirmation, including any booking extras You have selected for the duration of Your stay.  If you cancel Your Booking after the date of your expected check-in, You will be charged the full value of Your Booking.

If You change the number of guests, dates, room nights or room type ('Amendment'), then the prices are subject to change. Should You request an Amendment and should We not be in a position to accommodate Your Amendment, Your Booking will be cancelled and a full refund given to You provided that such cancellation or amendment occurs on or before the Cancellation Deadline, failing which the terms described in this Cancellation clause shall apply.  If You arrive after the agreed check-in time or do not arrive at all, We reserve the right to cancel your entire Booking and charge any applicable Cancellation fee and We shall be under no obligation to hold the accommodation for You.

Payment

Bookings must be guaranteed using a valid credit or debit card or via PayPal or any other payment type specified.  The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or PayPal account or any other payment methodoffered at the time of Booking, according to the payment schedule specified on Your Booking Confirmation. Bookings of 2 or more days will be charged a 50% deposit at time the booking is made. The balance due at time of check in.

If your card is declined by your bank or if there are no sufficient funds on Your account, We reserve the right to cancel Your Booking automatically. 

IMPORTANT - We may use Your payment card details to guarantee Your reservation according to PCI-DSS security standards.  As soon as You enter the period beyond which the Booking can no longer be cancelled free of charge, We may pre-authorise or charge your card for an amount equal to the cancellation fee.  As soon as You enter the period beyond which an additional deposit is due, as specified on Your Booking Confirmation, We may pre-authorise or charge your card for an amount equal to the stipulated deposit amount.  A pre-authorisation is NOT a charge and no monies are taken from Your account, but the credit limit available on Your card may be temporarily reduced by the value of any cancellation fee or deposit applicable at that time.

Liability

Although We take care in how we present our accommodation online, We do not make any particular representation as to the suitability of Our accommodation to your specific requirements.  Should You have any specific concerns relating to hygiene, health and safety practices or the quality of our services, or should You like to check the specific conditions of stay, please contact us directly BEFORE the cancellation deadline, and We will do our best to address these.

Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible for any indirect or special damages.  We will not be liable to You where We have exercised reasonable care and skill in our provision of the selected accommodation services to You. We will not be liable for failure to perform to the extent that the failure is caused by any factors beyond Our reasonable control, including the provision of said accommodation services.

You are responsible for any damage or loss caused by You during Your stay with Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to Our staff or to other guests on Our premises.

Data protection.

We may process any Personal Information You provide to Us for the sole purposes of completing our duties under this Agreement.  You have the right to request access to the information we hold about You at any time, and the right to request that Your data be corrected or deleted (except where we are required to hold it by law).  To do so please send your request to US at the address provided on Our Site and on Your Confirmation.

Your Personal Information may also be processed by third party suppliers who operate Our reservation or Our payment system, or by travel agencies, or where the transfer of Your data is necessary for the successful completion of Your Booking.  Whilst we have been given assurances that these third parties operate in conformance with general Data Protection standards, we cannot accept any responsibility whatsoever for how these third parties may use your Personal Information.  If you have any concerns you should address them to these third parties directly.

By making a Booking, You consent to this processing of information as described above and the transfer of Your information to us, our suppliers and the booking website(s) through which Your booking originated.

Payment Policy

For reservations of a single day not deposit will be taken
For reservations of 2 or more days, a 50% deist will be taken at the time the reservation is made.
Payment in full will be taken at the time of check out.

Cancellation Policy

Reservations that are cancelled prior to 48 hours(2days) of the reservation receive 100% of any deposit.
Cancellations of less than 48hrs(2days) will loose their deposit.