Mackay’s Rooms

Terms & Conditions

Cancellation Policy

To cancel your reservation Guests must initially telephone as well as e-mail us to request cancellation of booking. The day on which the owner receives the telephone cancellation and confirms the receipt of your email cancellation is the day on which your reservation is cancelled. Your booking will be cancelled without any charge, provided it is made by both phone and e-mail at least 14 days prior to your arrival date.*

For cancellations with shorter notice, no charge will apply if we are able to re-let the room. However, if we are unable to re-let the room due to the late cancellation then please understand that full charges apply. Be assured that we will always do our very best to accommodate you individual needs to avoid any inconveniences*

We strongly advise that you take out adequate travel insurance to cover you for this eventuality.

*COVID-19 EXEPTIONS:
If there is a national lockdown or/and travel restrictions WITHIN THE UK in place which do not allow you to come to Mackay’s, there will of course be no charge for cancelled travel plans (Important for our international guests: This does not apply to other countries). Please note that in the case of your own person being infected by Covid-19, Mackay’s will not be held responsible. Once again we want to emphasize the importance of having an adequate travel & health insurance on your part.

Sustainable Tourism
We at Mackay’s are increasingly aware of our impact on the environment and try to mitigate this where possible. We ask all our guests to live responsibly whilst staying with us. Please consider your energy usage, light pollution, food and general waste as carefully as you can - this really matters to us and hopefully to you as well. We want to have as low an impact on our amazing surroundings as possible. Please keep our slogan in mind: Reduce -Reuse- Recycle. Thank you!

Check-In & Check-Out
Rooms will be available for check-in from 4:00pm. Check-out is by 9:30am. Please let us know in advance if you plan to check-in after 8:00pm so we can barrage everything for you - Thank You!

Dogs
We are very dog friendly at Mackay’s. No other animals are allowed. We can accommodate a maximum of 2 dogs in dog-friendly rooms and there is an additional £15.00 dog charge per dog per night. However dogs are only as good as there owners- any damage caused by dogs will need to be settled in full by the owner and all evidence of dogs in and around the property must be dealt with by the owners before their departure. This is a crofting community, therefore a responsible dog ownership is a strict requirement where livestock is concerned.

Smoking
Smoking is completely prohibited inside and around the property. If guests insist of smoking then we ask them to dispose of all evidence responsibly and sympathetically. There will be a £150.00 additional cleaning charge if the house smells of smoke or if evidence of smoking is left behind in the room.

Damages
Please report any breakages or damage during your stay so that they can be rectified at the time and before the next guests arrive. All damages and losses will be paid for in full and you are asked to notify the owners directly before vacating the house. Glasses etc. break and the unexpected can happen, accidental damage happens to everyone and we are very understanding but it is easier to let us know and we can rectify this quickly and hassle free.

Your booking
Mackay’s reserve the right to refuse any booking prior to the issuing of any confirmation in writing. When you receive your confirmation you must check all the details carefully for accuracy and contact the Owner immediately if you find any discrepancy.

Repairs to Property
Occasionally in rental properties damage due to possible wear and tear may happen or an item of equipment may for some reason not be working. In the unlikely event of this, we will do our utmost to repair it as quickly as possible. We are here to ensure your holiday runs as smoothly and as enjoyable as possible. However, due to the remoteness of our location sometimes things may take a little bit longer than would normally be expected- this is part of living in the wilds and we hope for your understanding. Your enjoyment and comfort are our priority at all times. To improve the facilities the owners reserve the right to alter or amend the facilities made available at the house.

Complaints
We hope that you will not have any cause for complaint while staying with us at Mackay’s. However, in the event of a problem arising, you must in the first instance contact the owner immediately in order to resolve the issue as fast as possible. Please keep in mind that the owner must be given the opportunity to rectify the problem – most of the problems are very easily rectified if notified.

Restriction on Rental
We reserve the right to remove a person(s) from the property due to unreasonable behaviour, damage to the property or exceeding of the stated occupancy (unless occupancy has been agreed by owner and guest directly and in advance of the stay. No refund will be due.

Right of Entry
The owner of the property reserves the right to enter the property/room at an agreed time with the hirer to carry out any repairs or maintenance. The owner reserves the right to ask guests to vacate the property if their behavior is deemed to be unreasonable or damage is caused to the property.

Liability
The owner will have no liability for death, personal injury, or loss of, or damage to, personal property including motor vehicles. Mackay’s offers its guests off street parking across the main road from the house or behind the village shop. Mackay’s is not responsible for vehicles in this car parking area and the use of it. In the absence of any negligence or other breach of duty by the owner, it is entirely at the guests own risk.

Adverse Travel Conditions
In the event of travel disruptions due to bad weather conditions, Government or FCO Travel guidelines or any form of industrial action we cannot be held responsible for non-arrival or inability to arrive or depart to Mackay’s and strictly no refunds will be given. Should these exceptional circumstances arise we would do everything in or capability to assist you to arrange alternative overnight accommodation with local accommodation providers where possible. Please note you will be solely responsible for paying any alternative accommodation costs arising from this. We advise all guests to have normal travel insurance in place at time of the booking to cover any eventuality.

Law
The contract between you and the owner is subject to Scots Law.

Please ensure you have read and understood the terms and conditions of agreement for your reservation at Mackay's Rooms Ltd. prior to booking. We kindly thank you for taking the time to read through the above, it is for your protection as much as it is for ours and we appreciate your time.

Payment Policy

Please note that we have recently updated our payment terms.

BED & BREAKFAST:

All Early-Bird Bookings need to be pre-paid in advance – you will receive a notification before. We will use the card details used to make the reservation and a receipt of payment will be e-mailed to you.

All Pay-Upon-Arrival Bookings are more flexible. You can pay upon Check-Out. Please note that we do not accept American Express cards.

THE BOTHAN & THE CABIN

Bookings for “The Bothan” and “The Cabin” are based on a self-catering basis and need to be pre-paid by Bank Transfer at least two weeks before arrival to the following account:

Bank of Scotland
Sort Code 80-22-60
Account No. 19445065

Please use your name and date of arrival as reference. Once your payment has been received, you will be sent confirmation from us. For our international guests we can recommend payment via “Transferwise” – it is secure, economical and easy to use.

Cancellation Policy

To cancel your reservation Guests must initially telephone as well as e-mail us to request cancellation of booking. The day on which the owner receives the telephone cancellation and confirms the receipt of your email cancellation is the day on which your reservation is cancelled. Your booking will be cancelled without any charge, provided it is made by both phone and e-mail at least 14 days prior to your arrival date.*

For cancellations with shorter notice, no charge will apply if we are able to re-let the room. However, if we are unable to re-let the room due to the late cancellation then please understand that full charges apply. Be assured that we will always do our very best to accommodate your individual needs to avoid any inconveniences*

We strongly advise that you take out adequate travel insurance to cover you for this eventuality.

*COVID-19 EXEPTIONS:
If there is a national lockdown or/and travel restrictions WITHIN THE UK in place which do not allow you to come to Mackay’s, there will of course be no charge for cancelled travel plans (Important for our international guests: This does not apply to other countries). Please note that in the case of your own person being infected by Covid-19, Mackay’s will not be held responsible. Once again we want to emphasize the importance of having an adequate travel & health insurance on your part.

Cancellation by Owner
Each booking is made in good faith in the belief that the property will be available to the client on the date stated on the booking form. If for any reason due to circumstances beyond our control (eg flood or fire of the property) rendering the house unavailable, we are unable to guarantee provision of alternative accommodation. However, a full refund of your original rental fee paid to us will be made. We will not be hold responsible in case of extreme cases out with our control, such as terrorism, pandemic and global health crisis*, adverse weather conditions which may prevent travel for any reason, delayed flights or ferry disruption, Government or Foreign Commonwealth Office (FCO) Travel advice or road closures. If this should occur, no refund will be given. Once again, we highly recommend holiday insurance to avoid any inconveniences.