Sunset Beach Montauk

Terms & Conditions

RESERVATIONS:
If you TEXT or call our reservation department at 631.668.9293, we can arrange a 50% deposit. Guests are entitled to a 100% refund of their deposit if they cancel their reservation in writing by 'TEXT' by 12:00 a.m. hotel local time a minimum of 30-days prior to check-in. The remaining balance will be charged to your credit card on file approximately 30-days prior to guest check-in date. If guest cancels within 30 days of check-in date, you will be charged a cancellation fee equal to the total cost of your reservation. There are NO REFUNDS for: Cancelled Reservations; No-Shows (including arriving after the registration office closes); and Early Departures of any type or reason. Booking guest must be 21 years of age or older, an occupant in the room, must be present at check-in, and must have both a valid government issued photo ID plus a valid Credit Card in the name of booking guest. Since our reservation policy can not be waived or altered, we strongly recommend guest's purchase (from an outside vendor) an appropriate type of trip cancellation insurance that would cover the cost of their loss.

DOG FRIENDLY ROOMS (certain weight and breed restrictions apply) - A $100 per STAY fee applies and since we only have a limited number of dog friendly rooms, guests are required to TEXT or call our hotel at 631.668.9293, prior to making reservations and must receive written approval by TEXT from hotel staff before booking a room. Dogs are not allowed to stay in room unattended and excessive barking will be grounds for immediate cancellation of your entire stay (no refund will be issued). Unregistered Dogs (and any other pets ) are not allowed to visit registered guests on our grounds and in guest rooms. If unregistered pets are found on our grounds or in guest rooms, a $500 fee will be charged to the credit card of registered guest in violating room. Dogs must be on a leash at all times outside of guest room.

All requests for reservation changes must be received in writing by TEXT at 631.668.9293. The hotel will only respond to requests in writing, by TEXT, and no approvals will be valid if made verbally.

We provide personalized service whenever possible and are well known for honoring Room Categories and Special Requests. However, specific room categories and locations are subject to availability and not guaranteed. We will make our best effort to accommodate individual room requests, however, Sunset Beach reserves the right to substitute room locations at its discretion even if guest rooms were booked through third party channels.

Housekeeping Update:
The combination of guidance from the American Hotel and Lodging Association and Common Sense dictates - In an effort to minimize guest room contact, housekeeping will only be servicing rooms every three (3) days. No worries… If you prefer a different type of housekeeping schedule or need extra towels, etc., please text the word "HOUSEKEEPING" to 631.668.9293 to request other arrangements or specific needs. We will always do our best to accommodate you.

IMPORTANT:
Guest Room Check-Ins are from 3 p.m. to 6 p.m. - seven (7) days a week - Minimum Check-In age is 21
Special arrangements for check-ins after 6 p.m. will only be considered (but not guaranteed) if you contact our office by text at 631.668.9293 a minimum of 24 hours prior to your check-in date. If a late check-in is approved, hotel will notify guest in writing (by text). No verbal approvals will be considered.
Early arrivals are welcome to check bags at office and use hotel amenities.
Guest Room Check Out: Guests are required to check-out of room by 11a.m.
It would be our pleasure to store your bags for free in our office until closing (be sure to check with front desk for office closing hours).

Beach Parking Permits
Complimentary beach parking permits (limited supply) are available upon request on a ‘first come,’ ‘first served’ basis. They allow hotel guests to park for free at specific beaches in Montauk (please inquire which specific beaches honor the parking permits). Unfortunately, the Town charges us $375 to replace lost parking permits so if you do not return the parking permit, we must charge a $375 fee to your credit or debit card.

Guest Room Towels
Complimentary towels are left in your room for use during your stay. A $50 per towel fee will be charged to the credit or debit card on file for all missing towels or if towels are taken out of the guest room for any reason.

Pet Policy
We have a limited number of Dog Friendly rooms. Permission must be requested in advance of your stay for one dog under 40 lbs by texting 631-668-9293. If we can accommodate your ‘best friend,’ we will notify you by return text and a non refundable $100 ‘per-stay’ pet cleaning fee will be charged to your credit or debit card on file.

Minors
You must be at least 21 years of age to make a reservation and to check-in to our hotel. Children under the age of 18 must be accompanied by an adult at all times. We are not responsible for the supervision of minors.

Extra Charges
Please inspect your room and its contents upon checking in. Report all damages, broken, or missing items by immediately sending a text to 631-668-9293 (include your name, room number, day, and time). We will note your account and do our best to make your stay with us more comfortable. Any damage or lost motel property items caused by you, your guests or your children will be charged to your credit or debit card on file.

General
All of Sunset Beach Motel’s services, facilities, and amenities, including but not limited to, our privately owned beach, fire towers, BBQ grills, lawn games, and common areas ARE TO BE USED AT GUEST(S) OWN RISK and are only available during our prime season (Memorial day to Labor Day), weather permitting, and subject to ‘down-time’ while repairs and refreshing of equipment are in effect.

We do not ever provide life guards at the beach. Anyone under 18 must be accompanied by an adult in their party. We are not responsible for personal injury. We are not responsible for lost or stolen property. We provide free 5lb bags of ice to our hotel guests, while supplies last.

Any damage or lost motel property items caused by you, your guests or your children will be charged to your credit or debit card on file.

IN AN EMERGENCY - DIAL 911 from your mobile phone, explain your emergency, and let the operator know you are staying at the Sunset Beach Montauk hotel located at 540 West Lake Drive, Montauk, New York 11954. Also, please send a text to 631.668.9293 to alert the on-duty manager.

SMOKING IS STRICTLY PROHIBITED IN GUEST ROOMS
DON'T EVEN THINK ABOUT SMOKING ANYTHING IN OUR GUEST ROOMS! If you or any of your guests smoke inside guest rooms, a minimum of two (2) full extra night’s room charges will be automatically charged to your credit or debit card on file while we work to return the affected room to a non-smoking status (extra damage charges may also apply). Non compliance will result in an immediate cancellation of your entire stay, and room forfeiture including removal of all room occupants from our hotel.

SUNSET BEACH MOTEL DOES NOT ACCEPT PROMS, GRADUATIONS, BACHELOR AND BACHELORETTE PARTIES. THESE TYPES OF ACTIVITIES AND EXCESSIVE NOISE AND OTHER TYPES OF COMPLAINTS WILL BE GROUNDS FOR IMMEDIATE REMOVAL FROM YOUR GUEST ROOM(S) AND OUR HOTEL GROUNDS.

IMPORTANT NOTICE - A CONFIRMED RESERVATION AT THE SUNSET BEACH MOTEL MEANS YOU AGREE TO - AND WILL ABIDE BY - THE POLICIES STATED ABOVE. IN CASE OF A CREDIT CARD DISPUTE , YOU AGREE THAT THESE POLICIES TAKE PRECEDENCE OVER ANY OTHERS PROVIDED BY YOUR CREDIT CARD AGREEMENT.

Payment Policy

Listed Rates are subject to change without notice and are locked-in at time of reservation based on availability. Room charges must be paid in full a minimum of 30 days prior to your scheduled arrival date.

Sunset Beach Motel only accepts Visa and MasterCard (American Express is not accepted).

The following charges will be added to your room invoice: Sales tax @ 8.625%, Hotel Occupancy Tax @ 3%, and a 4% service fee (for a total of 15.625%). Incidental charges, if any, are additional.

Cancellation Policy

IMPORTANT
No refunds, credits or changes issued within 30 days of arrival.

If exceptions to our cancellation policies are approved, guests will be charged a $100 administration fee.

All no-shows and reservations cut short for any reason whatsoever will be charged in full. We do not under any circumstances offer penalty free cancellations for inclement weather or cancelled fishing trips.

Reservations made on 3rd party booking sites have independent cancellation policies. If you did not book your reservation through our web site or directly through our office, please check their website for applicable cancellation policy.

PLEASE NOTE: We are a small property with limited capacity and cannot under any circumstances change our cancellation policies. Purchasing travelers insurance from an independent company is highly recommend if you are concerned with our policies. Thank you for understanding.

Please Review and Confirm Your Booking.

Confirm the details of your booking and select ‘BOOK NOW’ to proceed.

IMPORTANT NOTICE - A CONFIRMED RESERVATION AT THE SUNSET BEACH MOTEL MEANS YOU AGREE TO - AND WILL ABIDE BY - THE POLICIES STATED ABOVE. IN CASE OF A CREDIT CARD DISPUTE , YOU AGREE THAT THESE POLICIES TAKE PRECEDENCE OVER ANY OTHERS PROVIDED BY YOUR CREDIT CARD AGREEMENT.