Old Stocks Inn

Allgemeine Geschäftsbedingungen

TERMS AND CONDITIONS

Damage to The Old Stocks Inn property

The Old Stocks Inn reserves the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. Please inform a member of staff as soon as possible if any damage is done to your room during your stay. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

Smoking Policy

The Old Stocks Inn practices a strict NO SMOKING policy. Smoking is prohibited in any part of the Inn premises including but not limited to Hotel rooms, except in any designated outside smoking area(s). Failure to comply with this policy shall entitle us to terminate your booking and stay at the Inn and you must leave the premises immediately without compensation or reimbursement. You shall be liable for any costs, loss or damage to the Hotel room, premises or property, or incurred by other Hotel guests or third party, arising from your failure to comply with this policy.

Pet Policy

The Old Stocks Inn has 3 ‘Pet Friendly’ rooms-the Garden Rooms. We accept pets in these rooms ONLY at a charge of £10 per dog, per night. This fee is for light additional cleaning and optional use of a dog bed & bowl. We accept a maximum of 2 small dogs or 1 large dog per room. We accept pets in these rooms by prior notice only.
Any damages, excess cleaning, repairs or repurchasing of linen becomes responsibility of the guest to reimburse The Old Stocks Inn if the terms set out in our Pet Waiver Policy are not adhered to.

Room Key Policy

All guests are issued with a dual access key with wooden key ring when letting a room at The Old Stocks Inn.
In letting the room, all guests accept responsibility of the room key as property of The Old Stocks Inn and accept that they are liable for a charge of £75 for replacement if the room key is lost, misplaced or not returned upon departure.

Zahlungsbedingungen

All bookings must be confirmed with a valid credit card, no prepayment is taken unless we confirm in writing. All guest bills must be settled upon departure by either credit/debit card or cash.
We accept the following forms of payment: American Express, Visa, Maestro and Mastercard.

Stornierungsbedingungen

If there are any changes with the booking, please remember to notify us by telephone on 01451 830666 or by email to: hello@oldstocksinn.com

There is no charge for cancellations made up to 48 hours prior to your arrival. Any cancellations made within 48 hours of arrival will incur a charge at the rate of the first night’s accommodation. This policy does not apply to special events, for example Cheltenham Gold Cup Week or New Years Packages, where we will require a 50% deposit to secure the room.

Please note this cancellation policy does not apply to any offers we have running. Any bedroom offer is Non-Refundable in the event of cancellation.

Failure to arrive at the hotel will be treated as a no-show and the full charge will be incurred.