PÁTIO LODGE

Terms & Conditions

PÁTIO Turismo Unipessoal Lda. operates PÁTIO LODGE shown on the booking confirmation. Unless any special agreements have been made, the following rules apply.

BOOKING & CONFIRMATION
Making a booking, you are required to state your name, address, telephone, email, arrival/departure time and method of payment. A booking is binding once it has been confirmed and you received a booking confirmation. To book a room, you must be at least 18 years. The booker who book the room for a minor are liable regardless of whether he/she stays with the minor in the room or not. If PÁTIO rescinds with good cause, the customer has no claim for compensation. PÁTIO shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation.

CHECK-IN & CHECK-OUT TIME
A valid passport and filling of the registration form is required at check-in from 3 PM onwards. Guests who arrive before can move into their room as early as possible, according to availability. Rooms are to be taken by 7:30 PM on arrival day. After this time PÁTIO might book out the rooms to others, unless the customer informed PÁTIO in advance about late arrival time. Check-out time is by 11 AM. After that time PÁTIO can charge 50% of the agreed price of the room for the additional use of the room until 6 PM and 100 % from 6 PM. Late check-outs are available on request subject to room availability.


FURTHER INFORMATION
The rooms at PÁTIO are non-smoking. Guests breaching the smoking ban, we charge for ensuing costs. Pets in the rooms and public areas are not allowed. The guest is liable towards the hotel for all damages and losses which were made by him or his accompanying people, without the hotel having to prove their fault. PÁTIO has no responsibility for property kept in the guest rooms. No parties are allowed. In proceeding with the reservation, you further agree to allow PÁTIO to collect your personal data for the purposes of administering and managing your customer relationship with us.


Payment Policy

Bookings have to be guaranteed by pre-payment according to the rate by a valid Visa/Mastercard credit/debit card, its number, expiry date, CVC and cardholders name. Upon reservation, credit card will be charged for the amount indicated on the booking confirmation. Non-guaranteed bookings won't be accepted!

Cancellation Policy

Cancelation fees: -60 days (20%), 59-22 days (50%), 21-10 days (80%), 10 days and less (100%). Exception: Non Refundable Rates.