Quiet Mind Mountain Lodge & Retreat

Terms & Conditions

Serene and Silent Policy:

We practice Quiet Hours between 9pm and 9am to respect the peace and quietude of fellow guests and the retreat, we ask our guests to be mindful of keeping noise levels low. Please be mindful this is a retreat and wellness environment and we do not allow and drinking or smoking.

We have have a Serene and Silent policy to maintain the calm and serene lodging and retreat environment for all our guests. We encourage soft conversations, meditation and contemplation. As a courtesy to other guests, we ask that you silence cell phones and other devices while on property and in common areas. Please also request permission before filming or photographing any class or program. We allow cell phones to be available in private areas, but encourage our guests to unplug from technology in common areas. Thank you for understanding and unplugging with us.

Damage Policy:

A credit card will be held on file for all incidentals and any damages incurred to the room.

We offer free WiFi, and in room coffee in your suite as well as our plush Quiet Mind Robes and slippers to enjoy during your stay. There are snacks for purchase and Voss water in your mini fridge. We also offer complimentary breakfast snacks and coffee each morning in the breakfast room. All the water at the property is filtered and you are also welcome to use our triple filtered tap in the library kitchen using the second smaller sink. The air conditioning is on a Google Nest system, and we have HEPA filters and air purifiers in each room. If you need an adjustment in temperature please let us know and we would be happy to assist.

The large kitchen in the library is closed, but there is a mini fridge and microwave in your room for storing and heating food at your convenience. There is a toaster oven as another option for heating with cutlery and plates in the breakfast room.

The WiFi is Quietmind Retreat_5G
or
Quietmind CommonArea and password is: peaceandquiet

To maintain peace and quiet at the retreat we have a serene and quiet policy, which includes no outdoor cell phone conversations on the decks and in and around the retreat and practice Quiet Hours ‪
between 9pm and 9am

In suites please be mindful of your neighbor and maintain a quiet atmosphere as well.
We practice mask wearing and social distancing in all common areas as well as extensive cleaning throughout the retreat to ensure the safety of our guests.
We also offer free access to our online mindfulness course during your stay. The free course can be accessed at:
‪
www.mindfulnessmeditationcenters.com/online-learning/course-1‬

The library, yoga room and lobby areas are available for use. Please be sure to keep the sliding doors or screen doors closed on the decks to keep the bugs out and also to be mindful of not leaving food on the decks to keep ants away.
Due to our focus on quietude and wellness we do not allow the public consumption of alcohol throughout the retreat and encourage our guests to be mindful of this.

This is also a non smoking property.

No Pet policy:

Due to our focus on quietude and retreat we do not allow pets at Quiet Mind Mountain retreat

Cancelation Policy:

We will gladly offer a full refund of your reservation if you cancel 7 Days or more prior to arrival. if you cancel less then 7 days before arrival the full amount of your reservation will be charged to your credit card on file.

There is no refund for early departure.

We offer contactless check in to our guests, a keypad code or mobile check is sent to our guests 24 hours prior to check in.

Please text 831.234.5735 for check in information 24 hour prior to arrival.

Check-in and Check-out Times:

Check-in time is 3:00 p.m. Pacific Standard Time
Check-out time is 11:00 AM Pacific Standard Time

Late Checkout if available is $25 per hour. If you stay in your room after 11am the card on file will be charged for the extra hour.

We offer free WiFi, and in room coffee in your suite as well as our plush Quiet Mind Robes and slippers to enjoy during your stay. There are snacks for purchase and Voss water in your mini fridge. We also offer complimentary breakfast snacks and coffee each morning in the breakfast room. All the water at the property is filtered and you are also welcome to use our triple filtered tap in the library kitchen using the second smaller sink. The air conditioning is on a Google Nest system, and we have HEPA filters and air purifiers in each room. If you need an adjustment in temperature please let us know and we would be happy to assist.

If you would like to order any meals with us, please let me know as soon as possible as availability is limited. If you have not pre ordered your meals, we will have some ala carte breakfast, lunch and dinner options available.

The large kitchen in the library is closed, but there is a mini fridge and microwave in your room for storing and heating food at your convenience. There is a toaster oven as another option for heating with cutlery and plates in the breakfast room.

The WiFi is Quietmind Retreat_5G or Quietmind CommonArea and password is: peaceandquiet

To maintain peace and quiet at the retreat we have a serene and quiet policy, which includes no outdoor cell phone conversations on the decks and in and around the retreat and practice Quiet Hours ‪between 9pm and 9am‬. In suites please be mindful of your neighbor and maintain a quiet atmosphere as well.

We practice mask wearing and social distancing in all common areas as well as extensive cleaning throughout the retreat to ensure the safety of our guests.

We also offer free access to our online mindfulness course during your stay. The free course can be accessed at:

‪www.mindfulnessmeditationcenters.com/online-learning/course-1‬

The library, yoga room and lobby areas are available for use. Please be sure to keep the sliding doors or screen doors closed on the decks to keep the bugs out and also to be mindful of not leaving food on the decks to keep ants away.

Due to our focus on quietude and wellness we do not allow the public consumption of alcohol throughout the retreat and encourage our guests to be mindful of this. This is also a non smoking property.

Self Check In:

Cleaning and Sanitation

We are implementing new precautionary and sanitization standards developed with the guidance and information provided by both local health authorities and government requirements.

We’ve increased the frequency of property-wide cleaning and disinfecting using products — with extra focus paid to high-touch surfaces and public spaces like the front desk, elevators, door handles, public bathrooms, and room keys. These stringent measures extend to all guest rooms as well as all employee-only and back of house spaces.

Hand Hygiene, Masks, & Gloves

The simplest daily habits can be some of the most important steps in preventing the spread of viruses: Proper and frequent hand washing is vital. We keep hand sanitizer readily available throughout our hotels — at the front desks, lobby, meditation room, public restrooms, and back of house.

Masks are required for all persons within the hotel, both guests and colleagues.

Our team is trained on the importance of wearing masks and gloves, and will be taking precautions to provide a safe environment for our guests.

Social Distancing

Guests will be advised to practice physical distancing by standing at least six feet away from other groups. All layouts in our public spaces will be arranged to ensure appropriate distancing. Our employees will practice physical distancing by standing at least six feet away from guests and other employees whenever possible. Self-Park is now available to remove valet attendant contact.

Covid 19 Update and Policy:

By making this reservation after 12/06/2020 - 12/28/2020 and staying at Quiet Mind Retreat LLC on the date of your reservation you agree that you are an essential traveler as defined by the State of California. Please consult the state travel Advisory for travel guidelines and most up to date travel advisories.

https://covid19.ca.gov/stay-home-except-for-essential-needs/#regional-stay-home-order

Keyless Entry and Self Check In

We will provide our guests with the comfort and ease of self check in. We will provide the option to use a pin code or mobile key to check in, instructions will be sent on the day of check in.

Contactless Gourmet Vegetarian Food Delivery

We will provide our guests with the option to order gourmet vegan food, the food will need to be ordered a week before arrival and will be placed in the guests in room fridge upon arrival. Food packages can be purchased on our website booking page.

Amenities and Services

The city, state, and national safety measures we’re following mean that some of our services and amenities may differ from what’s listed online or be currently operating in a limited capacity. Please call or email us with any questions or to receive the most up-to-date details.

Please contact us about amenities that are currently available.

Please note that due to the unprecedented nature of this Pandemic, information is fluid and can change at any time. We are doing our best to update the information contained here as best we can, but cannot be responsible for rapid changes at the state, local or federal levels or misinformation that may be contained or construed

Smoking & Alcohol Free Policy

We are focused on health and well being at Quiet Mind Mountain Retreat and so our resort is an alcohol free and non-smoking facility. Smoking and drinking of alcohol is not allowed inside all interior public spaces on the property, including all buildings, guest rooms and or around the pool area. A $250 cleaning fee will be charged for smoking on the premises.

Activities Policy

The Hotels provide several activities for the entertainment and enjoyment of Guests. Guests who participate in “Activities, Mindful Offerings and Wellness Journeys’ acknowledge and accept that, by the very nature of such Activities, it is possible that injuries may be suffered without any negligence on the part of the Hotel, its employees or agents. Consequently, in acknowledgement of the foregoing, the Guests HEREBY RELEASE, DISCHARGE AND SHALL INDEMNIFY AND HOLD HARMLESS Quiet Mind Mountain Retreat and Lodge, the lodge, lodge management company, and/or their parent corporation, affiliates, subsidiaries, insurers, directors, officers, employees, successors, assigns, agents and representatives (collectively, the “Releasees”) from all claims, demands, actions and/or damages suffered by the undersigned Guests in the participation of such Activities, except in the case of the proven negligence of the hotel, its employees or agents.

Information We May Collect From You:

So that we may provide services and accommodations for our guests, we must collect personal information. We will collect your name, home address, telephone number, email address, credit card number and security code, and other information including a summary of your medical and health history. We may also collect information to confirm your identity upon check—in, such as your driver’s license.

We will also collect personal information you provide on applications related to our services, disclosures, and releases we may require of our guests, written and electronic communications from you, and from your transactions with us.

Privacy Policy

We maintain strict control over access to your personal information, and only employees with a business need-to-know may access your personal information. We do not sell or rent to anyone the personal information you provide to us. We do not share your personal information with other companies who might want to market their products or services to you.
We will not use or disclose your protected medical or health information without written authorization from you. If you authorize us in writing to release your medical or health information and wish to change your authorization, you may do so in writing at any time.
If we hire other parties to help us conduct our business, we require them to protect your personal information. Further, we do not permit them to use or share your personal information for any purpose other than the work they are doing on our behalf, or as required by law.
We will comply with legal requirements regarding the release of your personal information, such as in response to a subpoena or other legal process.
We treat the information of our current and former guests in the same manner.
We reserve the right to modify this Notice of Privacy Practices at any time, and to make the new Notice effective for all guest personal information maintained by us.

DAMAGES POLICY Damage to hotel property – We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Gym and Spa Waiver:

In consideration of my use of the gym, exercise equipment, jacuzzi, sauna and spa facilities provided by Quiet Mind Mountain Retreat LLC, I expressly agree and contract, on behalf of myself, my heirs, executors, administrators, successors and assigns, that the company and its insurers, employees, officers, directors, and associates, shall not be liable for any damages arising from personal injuries (including death) sustained by me, or my guest in, on, or about the premises, or as a result of the use of the equipment or facilities, regardless of whether such injuries result, in whole or in part, from the negligence of the company.

I hereby acknowledge and agree that Quiet Mind Mountain Retreat (hereinafter the “Spa”) offers a variety of spa treatments for use by members and guests solely at their own risk. I understand and acknowledge that the Spa makes no claims as to the safety, results or the appropriateness of any program, activity and/or treatment for any particular individual. Furthermore, I understand that the Spa reserves the right to exclude any person from utilizing the Spa facilities and/or participating in any activity or treatment at the Spa for any reason whatsoever.

I further acknowledge and agree that use of Spa facilities, participation in Spa programs and Spa treatments may involve a high degree of risk and at times may be hazardous to my health. I expressly agree to assume all risk associated therewith and agree to forever waive any and all claims and legal rights which I may have whatsoever, to the extent permitted by law, in connection with my use of the Spa facilities or my participation in any Spa treatment or program.
I understand that before participating in any exercise and/or a health related program or any Spa treatment that I should consult my physician and in the event my health condition changes while I am using the Spa facilities/treatments, I agree to consult with my physician prior to resuming any and all activities/treatments at the Spa. I understand and agree that all suggestions and/or instruction made by Spa staff concerning exercise, nutrition or any Spa treatment are neither diagnostic nor prescriptive and that I should verify the same with my physician and I will evaluate such instructions and/or suggestions independently. Notwithstanding the foregoing, I warrant and represent that I am in good health and that I am able to use the Spa facilities and participate in Spa treatments/programs, without limitation.

In consideration of using the Spa facilities and/or taking part in Spa treatments/programs, I agree, to the fullest extent permitted by law, to forever release, indemnify, defend and hold harmless the Spa, its subsidiaries and affiliates, their respective against, officers, directors, owners, contractors and employees (collectively the “Released Parties”) from and all claims and causes of action which I (or the below-mentioned minor) might otherwise have or be entitled to assert as a result of or related to any physical injury or otherwise, including without limitation death or property damage or loss sustained in connection with my use (or the below-mentioned minor's use) of the Spa facilities or participation in any Spa program or treatment, including, without limitation, claims and causes of action based on negligence, breach of warranty or breach of contract. I also agree to indemnify, defend and hold harmless the Released Parties from any and all claims brought by third parties arising out of my (or the below-mentioned minor’s) acts, errors or omissions.

I hereby authorize Spa personnel to call for medical assistance for me or the below-mentioned minor and to transport the same to a medical facility or hospital in the event of an emergency. I further agree to be responsible for all costs and expenses associated with any such medical care and/or related transport and I hereby indemnify and hold harmless the Released Parties of and from any such costs.

I agree to abide by all rules and regulations as may be established from time to time by the Spa.

If I consume alcohol while using the Spa facilities or participating in any Spa programs and Spa treatments, I represent and warrant that I am over the legal drinking age of 21 years old and will not remove any open alcoholic containers from Quiet Mind Mountain Retreat premises including its private gardens. I acknowledge that alcohol consumption may impair my ability to function properly, which may result in HAZARDOUS actions on my part.

If I am executing this Release of Liability and Waiver of Rights on behalf of a minor (at least 13 years of age), I warrant and represent that I am the minor's parent or legal guardian.
This Agreement shall be binding on my (or the below-mentioned minor's) estate, heirs, administrators and assigns.*

By the execution of this agreement, I accept and assume full responsibility for any and all injuries, damages (both economic and non-economic), and losses of any type, which may occur to me or my guest, and I hereby fully and forever release and discharge the company, its insurers, employees, officers, directors, and associates, from any and all claims, demands, damages, rights of action, or causes of action, present or future, whether the same be known or unknown, anticipated, or unanticipated, resulting from or arising out the use of said equipment and facilities.

I expressly agree to indemnify and hold Quiet Mind Mountain Retreat harmless against any and all claims, demands, damages, rights of action, or causes of action, of any person or entity, that may arise from injuries or damages sustained by me or my guest.

I agree to be solely responsible for safety and well being of my guest and myself. I understand that the company does not provide supervision, instruction, or assistance for the use of the facilities and equipment.

I agree to comply with all rules imposed by Quiet Mind Mountain Retreat regarding the use of the facilities and equipment. I agree to conduct myself in a controlled and reasonable manner at all times, and to refrain from using any equipment in a manner inconsistent with its intended design and purpose.

I understand and acknowledge that the use of exercise equipment involves risk of serious injury, including permanent disability and death.

I understand and agree that the Quiet Mind Mountain Retreat is not responsible for property that is lost, stolen, or damaged while in, on, or about the premises.

I understand and agree that my use of the facilities and equipment is only to be undertaken on my own personal time, and that my use of the facilities and equipment is not within the course or scope of my employment.

I HAVE READ THE FOREGOING WAIVER AND RELEASE OF LIABILITY AND VOLUNTARILY EXECUTED THIS DOCUMENT WITH FULL KNOWLEDGE OF ITS CONTENT.

Payment Policy

THIRD PARTY RESERVATIONS/CREDIT CARD USER

If you are making reservations on behalf of another person ("credit card holder"), you make the following representations and warranties and further agree to comply with the terms and conditions stated below: (1) You have obtained legal authorization from the credit card holder to make reservations on behalf of the credit card holder, to pay all advanced deposit charge(s) using the credit card holder's credit card and agree to our terms and conditions on the credit card holder's behalf and thereby bind credit card holder to our terms and conditions; (2) The Guest Information you have provided above, e.g., name, phone number, and address, is that of the credit card holder; (3) You have advised the credit card holder that we do not impose any third party booking charges and we will accept reservations directly from the credit card holder; and (4) You will inform the credit card holder of all our Terms and Conditions, and provide the credit card holder with reservation confirmation(s) and any other information or correspondence pertaining to the credit card holder's reservations.

Cancellation Policy

The full amount of your entire reservation is due at booking of which of one nights stay plus taxes per room is non refundable. We will gladly provide a refund for changes or cancellation to hotel rooms as long as a 7 day notice is given -- less a $25 processing fee per room for hotel accommodations Room refunds are not refundable or transferable for cancellations over major holiday weekends (Memorial Day, Labor Day, Independence Day, and Thanksgiving) If you cancel seven (7) days or less prior to your scheduled arrival, the balance for all reserved nights will be charged to your credit card. There is no refund for early departure.