Southampton Serviced Apartments

Rating
4.0 stars
Prices will be charged in United Kingdom Pounds Full Rate Sat 10 Dec 2016 Sun 11 Dec 2016 Mon 12 Dec 2016 Tue 13 Dec 2016 Wed 14 Dec 2016 Thu 15 Dec 2016 Fri 16 Dec 2016 Sat 17 Dec 2016 Sun 18 Dec 2016 Mon 19 Dec 2016 Tue 20 Dec 2016 Wed 21 Dec 2016 Thu 22 Dec 2016 Fri 23 Dec 2016

2 Bedroom En-suite Deluxe

Photos Details
Book £159 Sold Sold 97 97 Sold 105 Sold Sold 92 99 Sold 112 112 Sold

2 Bedroom En-suite Standard

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Book £149 Sold 92 Sold Sold 92 92 Sold Sold 90 Sold Sold Sold Sold Sold

NON-Refundable 2 Bedroom Deluxe

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Book £159 Sold Sold 92.15 92.15 Sold 99.75 Sold Sold 87.40 94.05 Sold 106.40 106.40 Sold

NON-Refundable 2 Bedroom Standard

Photos Details
Book £149 Sold 87.40 Sold Sold 87.40 87.40 Sold Sold 85.50 Sold Sold Sold Sold Sold

1 Bedroom Flat Standard

Photos Details
Book £90 Sold Sold Sold Sold Sold 83 89 95 Sold Sold Sold Sold 85 105

1 Bed Bed NR

Photos Details
Book £90 Sold Sold Sold Sold Sold 78.85 84.55 90.25 Sold Sold Sold Sold 80.75 99.75
Move the mouse over the price for inclusions, occupancy and minimum stay

Property Information

Southampton Serviced Apartments
00447525629147
00447525629147
136 Bassett Avenue
Southampton
Bassett England SO16 7EZ United Kingdom

Ideal for leisure and business people these modern apartments and spacious apartments are complemented with excellent apartment facilities that include all the essentials you would find at home.

Situated in a quiet residential area on the outskirts of Southampton, the Southampton Serviced Apartments offer free Wi-Fi and free onsite parking.

The apartments have a spacious open plan living area and a self-catering kitchen, the kitchens include an oven, washing machine, dishwasher, and a refrigerator. The lounge area has comfortable sofas with a TV and a DVD player with patio doors leading to a balcony with seating. The master bedroom has a king size double bed and en-suite shower room with a heated towel rail, the second bedroom of slight smaller dimensions has a double bed. The second bathroom has a bath and a shower, along with a hairdryer.
All of our two-bedroom apartments are suitable for 4 people or up to 5-6 with folding beds available at extra cost. The one-bedroom apartment is ideal for a couple and there is possibility of adding an extra folding bed available at extra cost.

The perfect central location of the Bassett Avenue apartments means that you are within a 10 minute drive of all the major transport options, including the M27, M3, Southampton Airport, Train and Coach stations, International Cruise Terminal and the Ferry terminals to the Isle of Wight and just 10 minutes’ drive from Southampton International Airport.

Southampton city center is approximately a 10 minute drive from the apartments, providing easy access to a wide range of restaurants and bars, West Quay Shopping Center, Ocean Village, The Rose Bowl and The Mayflower Theater.
Also in close proximity are Saint Mary's Stadium home of the English Premier League club Southampton F.C. since 2001, Southampton University and the General Hospital and World Gateway Cruise Terminal

Property Features

  1. Lift/Elevator
  2. Free Parking
  3. Non-Smoking Rooms
  4. CCTV
  5. Broadband Internet Access
  6. Non-Smoking Property
  7. Security Parking
  8. Internet Access
  9. WiFi Internet

Accommodation Details

Southampton Serviced Apartments

2 Bedroom En-suite Deluxe

2 Bedroom En-suite Deluxe Book

Standard rates for this room

  1. Evaporative Air-conditioning
  2. Bath
  3. King Bed
  4. Linen and Towels Provided
  5. Mini Fridge
  6. Outdoor Setting
  7. Hairdryer
  8. Clock Radio
  9. Tea/Coffee Making
  10. Views
  11. Oven
  12. Heating
  13. Kitchen
  14. Linen Provided
  15. Double Bed
  16. Patio
  17. Broadband Internet Access
  18. Kitchenette
  19. Dining Setting
  20. Non-Smoking
  21. 2nd bathroom
  22. Shower above bath
  23. Stairs
  24. Lounge Area
  25. Weekly Room Service
  26. Alarm Clock
  27. Shower over bath
  28. Cots Available
  29. Television
  30. DVD Player
  31. Balcony
  32. Cable/Satellite TV
  33. Laundry Facilities
  34. Microwave
  35. Wireless Internet
  36. Fridge - Bar Fridge
  37. CD Player
  38. Stove top
  39. Toaster
  40. En-Suite
  41. Rollaway Beds Available
  42. Iron/Ironing board
  43. Lift/Elevator Access
  44. Dishwasher
  45. Telephone

Southampton Serviced Apartments

2 Bedroom En-suite Standard

2 Bedroom En-suite Standard Book

Standard rates for this room

  1. Evaporative Air-conditioning
  2. Hairdryer
  3. Kitchen
  4. Linen Provided
  5. Mini Fridge
  6. Outdoor Setting
  7. Heating
  8. Kitchenette
  9. Telephone
  10. Views
  11. Oven
  12. Shower above bath
  13. Stairs
  14. Dining Setting
  15. Double Bed
  16. 2nd bathroom
  17. Shower over bath
  18. Cots Available
  19. Lounge Area
  20. Non-Smoking
  21. Alarm Clock
  22. Cable/Satellite TV
  23. Laundry Facilities
  24. Television
  25. Weekly Room Service
  26. Balcony
  27. CD Player
  28. Stove top
  29. Microwave
  30. DVD Player
  31. Fridge - Bar Fridge
  32. Iron/Ironing board
  33. Lift/Elevator Access
  34. Toaster
  35. Wireless Internet
  36. Rollaway Beds Available
  37. King Bed
  38. Linen and Towels Provided
  39. Dishwasher
  40. En-Suite
  41. Bath
  42. Clock Radio
  43. Tea/Coffee Making

Southampton Serviced Apartments

NON-Refundable 2 Bedroom Deluxe

NON-Refundable 2 Bedroom Deluxe Book

Stay 2 nights get 5% dicount

  1. Evaporative Air-conditioning
  2. Bath
  3. King Bed
  4. Linen and Towels Provided
  5. Mini Fridge
  6. Outdoor Setting
  7. Hairdryer
  8. Clock Radio
  9. Tea/Coffee Making
  10. Views
  11. Oven
  12. Heating
  13. Kitchen
  14. Linen Provided
  15. Double Bed
  16. Patio
  17. Broadband Internet Access
  18. Kitchenette
  19. Dining Setting
  20. Non-Smoking
  21. 2nd bathroom
  22. Shower above bath
  23. Stairs
  24. Lounge Area
  25. Weekly Room Service
  26. Alarm Clock
  27. Shower over bath
  28. Cots Available
  29. Television
  30. DVD Player
  31. Balcony
  32. Cable/Satellite TV
  33. Laundry Facilities
  34. Microwave
  35. Wireless Internet
  36. Fridge - Bar Fridge
  37. CD Player
  38. Stove top
  39. Toaster
  40. En-Suite
  41. Rollaway Beds Available
  42. Iron/Ironing board
  43. Lift/Elevator Access
  44. Dishwasher
  45. Telephone

Southampton Serviced Apartments

NON-Refundable 2 Bedroom Standard

NON-Refundable 2 Bedroom Standard Book

2 Nights

  1. Evaporative Air-conditioning
  2. Hairdryer
  3. Kitchen
  4. Linen Provided
  5. Mini Fridge
  6. Outdoor Setting
  7. Heating
  8. Kitchenette
  9. Telephone
  10. Views
  11. Oven
  12. Shower above bath
  13. Stairs
  14. Dining Setting
  15. Double Bed
  16. 2nd bathroom
  17. Shower over bath
  18. Cots Available
  19. Lounge Area
  20. Non-Smoking
  21. Alarm Clock
  22. Cable/Satellite TV
  23. Laundry Facilities
  24. Television
  25. Weekly Room Service
  26. Balcony
  27. CD Player
  28. Stove top
  29. Microwave
  30. DVD Player
  31. Fridge - Bar Fridge
  32. Iron/Ironing board
  33. Lift/Elevator Access
  34. Toaster
  35. Wireless Internet
  36. Rollaway Beds Available
  37. King Bed
  38. Linen and Towels Provided
  39. Dishwasher
  40. En-Suite
  41. Bath
  42. Clock Radio
  43. Tea/Coffee Making

Southampton Serviced Apartments

1 Bedroom Flat Standard

1 Bedroom Flat Standard Book

Standard rates for this room

  1. En-Suite
  2. Shower
  3. Housekeeping
  4. Kitchenette
  5. Double Bed
  6. En-suite Bathroom
  7. Bathroom
  8. Internet Access
  9. Toaster
  10. Lounge Area
  11. Non-Smoking
  12. Broadband Internet Access
  13. Clock Radio
  14. Dining Setting
  15. Dressing Room
  16. Oven
  17. Heating
  18. Iron/Ironing board
  19. TV Room
  20. Microwave
  21. Patio
  22. Cable/Satellite TV
  23. Cots Available
  24. Lift/Elevator Access
  25. DVD Player
  26. Flat Screen TV
  27. Hob
  28. Television
  29. Dishwasher
  30. WIFI
  31. Bath
  32. CD Player
  33. Desk
  34. Linen and Towels Provided
  35. Mini Fridge
  36. Fridge Freezer
  37. Ceiling Fan & Evening Breeze aircondition
  38. Kitchen
  39. Linen Provided
  40. Wireless Internet

Southampton Serviced Apartments

1 Bed Bed NR

1 Bed Bed NR Book

  1. En-Suite
  2. Shower
  3. Housekeeping
  4. Kitchenette
  5. Double Bed
  6. En-suite Bathroom
  7. Bathroom
  8. Internet Access
  9. Toaster
  10. Lounge Area
  11. Non-Smoking
  12. Broadband Internet Access
  13. Clock Radio
  14. Dining Setting
  15. Dressing Room
  16. Oven
  17. Heating
  18. Iron/Ironing board
  19. TV Room
  20. Microwave
  21. Patio
  22. Cable/Satellite TV
  23. Cots Available
  24. Lift/Elevator Access
  25. DVD Player
  26. Flat Screen TV
  27. Hob
  28. Television
  29. Dishwasher
  30. WIFI
  31. Bath
  32. CD Player
  33. Desk
  34. Linen and Towels Provided
  35. Mini Fridge
  36. Fridge Freezer
  37. Ceiling Fan & Evening Breeze aircondition
  38. Kitchen
  39. Linen Provided
  40. Wireless Internet

Terms & Conditions

General -

These booking conditions set out the basis upon which the accommodation reservations are accepted for clients ("You", "Your party") by Heywood Homes UK Limited ("Us", "We", "Our").

Acceptance of Terms and Conditions / Contract of Hire -

You will be deemed to have confirmed your booking, and accepted these terms and conditions, either 72 hours after We send you your Booking Confirmation email or when You send confirmation that you have received the Booking Confirmation email or You make payment of all or part of the rental charge, whichever is the earliest.

Confirmation of Booking -

All booking details are confirmed by Us via a Booking Confirmation email and are deemed to have been accepted by You and Your Party unless, within 24 hours of the sending of the Booking Confirmation email, You inform us by email that You wish to alter of cancel the booking arrangements.

Prices -

All prices are quoted in UK Pounds Sterling and, unless otherwise specified, the prices quoted exclude VAT at the prevailing UK rate. All prices are based on costs prevailing at the time of quotation and may be subject to change.

Price bands -

The price band charged depends on the length of your stay. If your stay reduces in length resulting in your stay falling into a different price band you will be required to pay the difference in the two rates from the start of your stay.

Payment Procedure -

When a booking is made less than 28 days prior to the arrival date, the Full rent is required to confirm the reservation. When a booking is made more than 35 days prior to the arrival date, an Initial Payment of 25% is required to confirm the reservation. Where an Initial Payment has been made the Final Payment of 75% is due to be paid 28 days before arrival. If We do not receive full payment by this time, the booking may be cancelled and the Initial Payment forfeited. You may also be liable for the balance of the total rent and for any other costs involved in the attempt to re-let the accommodation.

Payment by Credit/Debit cards -

Where Credit/Debit card details are held by Us the Final Payment, or any subsequent payment requests, made in line with these terms and conditions and notified to You, will automatically be debited from the card.

Security Deposits for Damage, Extras and Cleaning – Pre-Authorisation of Cards

The Operator reserves the right to charge a Security Deposit upon check-in.
Please be advised that only ONE credit/debit card payment can be made in respect of the apartment security deposit, which will be the responsibility of the lead guest. Individual per person payments are not permitted and the lead guest will be responsible for the conduct of the occupants. Where damage or disruption occurs the Operator reserves the right to withhold some or all of the security deposit of the lead guest (see below).
The payment will be used to cover incidental items including, but not limited to, breakages, damage to property, additional cleaning costs due to the apartment being left in an unacceptable state, excessive electricity usage, and breaches to regulations such as smoking in the rooms or causing disturbance of other guests enjoyment of the property. Security Deposits may also be used by Management in the event of unauthorised extra guests using the room and facilities.
Security Deposits held on a credit card (via a pre-authorisation) or charged to a debit card will be refunded as per the issuing bank’s policy. Typically this may take between 3-10 working days, however some banks do take longer.
Customers should note that with pre-authorisation no money is transferred at the time, but it will affect your available funds balance and spending limits on the card while the pre-authorisation exists. The Operator is not liable for any delays in refunding pre-authorisations by credit card companies.
If disturbance to other guests has occurred or any damage to the property, the cost to the Operator will be retained from the Security Deposit, and only the balance returned to the Customer.
If this cost exceeds the value of the Security Deposit, the Customer agrees to indemnify the Operator for the damage, additional cleaning costs or other charges and agrees to pay all costs of recovery including all legal costs, and other expenses.
The Customer hereby gives consent to the Operator to apply to the Customer’s credit card all reasonable charges incurred which may not be covered by the Security Deposit.

Methods of Payment -

Payment must be made to Us in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations, and any other deductions. We are pleased to accept the following methods of payment:

Credit/Debit Card:

Visa, Access, MasterCard, Diners or AMEX, Switch, Delta. A 5% surcharge will be made on all Credit Card and 3% on Debit Card payments.
Cheque/Bankers Draft/Foreign Money Order:

UK Sterling made payable to "Heywood Homes UK Limited"

Direct Bank Transfer:

Metro Bank; Sort Code: 23-05-80 A/c No: 12368372; A/c Name: Heywood Homes UK Limited Ltd
Payments made by bank transfer must reach our account net of all bank charges. Please ask your bank to detail your invoice number and name and clearly on the transfer. A copy of the transfer should then be sent or faxed to us.
Use of apartments -

It is forbidden to use our apartments for parties or gatherings where occupants of neighboring apartments might be disturbed. If, on arrival, it is felt you are intending to use the apartments for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival you will be required to leave immediately. In such circumstances, We are not obliged to provide or locate alternative accommodation. The proportion of refund is at Our discretion.

Facilities and Services -

All apartments are fully furnished to a high standard and include a kitchen fully equipped with appliances, cutlery, crockery, and kitchen utensils. A Welcome Pack is provided upon request but all further supplies should be provided by You. A Broadband Internet connection is provided at all locations. There is no charge for normal use, as described in our Fair Usage Policy, of this facility. If a loss of connection occurs We will endeavor to get reconnected as quickly as possible but We cannot be held liable for any losses resulting from the loss of connection. Unless otherwise specified, the prices quoted for all serviced apartments include utilities and rates. The only exclusion is service charges for telephone calls made. Call rates are detailed on our website and in the apartment. Unless otherwise specified, the prices quoted include a weekly Maid Service, which is carried out on the 7th day after arrival, or 8th day if arrival is either on a Sunday or stay is for only 8 nights. All linen and towels are included and changed with every Maid Service. Any extra charges are at the management's discretion

Fair Usage Policy -

Fair broadband usage is described as an average of 0.5GB download per day. This is sufficient for all normal activities, e.g. web browsing and emailing, but may be exceeded if there is a significant amount of activities such as video streaming. If more download capacity is required then it may be possible to purchase additional GBs. Please note: any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of your stay.

Cancellation by You -

All notification of cancellation must be made in writing by post, fax or email to Us. You are responsible for ensuring the notification has been received. When notification is received more than 14 days prior to the first date cancelled, all payments received from the client are refunded. When notification is received 14 days or less prior to the first date cancelled, the full cost of the cancelled period is forfeit. We strongly recommend that all clients obtain appropriate travel and personal insurance cover to cover these charges in the event of a cancellation

Liability for Damage to or loss of Customer’s property -

Unless negligence by the Operator is established by an independent body or a Court of law, the Operator will not be held liable for injury to person, loss of, or damage to any property of any Customer or person staying at or visiting the apartments and or its general facilities and area.
The Operator does not provide insurance for personal effects. Vehicles parked in the Operator’s car-parks are done so at the risk of the Customer.

Personal belongings kept in room safes where provided, are done so at the Customers risk and the Operator does not take responsibility for any loss or theft.

We strongly recommend that guests make their own arrangements for travel & motor insurances to cover any such losses.

Alteration by You -

If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. Delayed arrivals and early departures will be treated as cancellation, even if additional nights are added to the end or beginning of the stay, and so will be subject to the cancellation charge if the change is made 14 days or less prior to the first date changed. If your stay is reduced in length please see the section on Price bands for information on the price you will be charged.

Cancellation by Us -

In exceptional circumstances we may find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and assuming the cancellation is not as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, we will refund any sum you have paid to us which shall constitute full and final settlement of any liability we may have to you as a result of such cancellation. This does not affect your statutory rights. More specifically, nothing in these conditions shall restrict our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

Alteration by Us -

While every effort is made to adhere to the apartment location, postal number and price stated in a booking, We reserve the right to vary the location and postal number of the apartment at any time until check-in and vary the total price at any time before receiving the final payment from the client. Any variation will be communicated to the client in writing by post or email. On receiving notification, the client has forty-eight hours to communicate non-acceptance of the variation described. If no such communication is received, the client is assumed to have accepted the variation. If communication of non-acceptance is received within forty-eight hours, all paid funds will be returned to the client without any deduction.

Number of Occupants -

You are responsible for ensuring that the apartment is not occupied by more people than is stated on your Booking Confirmation email, which is set to the number of beds in the apartment. We reserve the right to refuse admittance to the apartment if we feel this condition is likely to be breached. In this case no paid funds will be returned. The apartment cannot be re-let/sublet to any other group/party without the written approval of Us.

Check-in and Check-out -

The rules for check-in and check-out are set by Us. All apartments are usually available for occupation after 3.00 p.m. on the Day of arrival. Keys are made available during working hours (between 9:30 a.m. and 5:00 p.m.). Arrangements can be made for key collection after hours and on Sundays, subject to prior arrangement. All apartments must be vacated by 10 a.m. on the day of departure and keys must be left in the apartment. Arrangements can be made for a later checkout but this is subject to prior arrangement. If there is any delay in vacating the apartment beyond the agreed time a full day's rental is charged to You.

Liability for Damage to or loss of Southampton Serviced Apartments Property

The Customer is responsible for taking reasonable care of the apartment and its contents while staying with Southampton Serviced Apartments
The apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of your stay, or charges may be applied.

Customers are reminded to lock apartments and close all doors and windows when leaving the room.

Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay which has occurred due to the negligence, willful default or irresponsible behaviour on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to Management without delay.

Damage to Apartment -

You are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period.
Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the apartment or its contents, which has occurred due to negligence, willful damage or irresponsible behavior on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to our local representatives. The cost of the repair or replacement must be agreed with, and paid to, Us. You are responsible for ensuring that no person staying or visiting the apartment during your stay will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void or voidable.

Use of Southampton Serviced Apartments Property and Quiet Enjoyment for All Guests

The use of any Southampton Serviced Apartments Property for the purpose of conducting business of any kind, without the consent of Southampton Serviced Apartments Management, is expressly forbidden.
The Customer shall do nothing in the accommodation which is a breach of the law.

The Customer shall not at any stage cause a nuisance of any kind or behave in an anti-social manner to fellow guests or staff members.

Southampton Serviced Apartments grants the use of its property solely for appropriate, legal, personal use.

Southampton Serviced Apartments expressly forbids entry to its property to any persons other than those listed under the relevant booking.

Southampton Serviced Apartments and the Customer agree that no tenancy rights accrue as a result of the usage of property.

The Customer may not re-let/sublet the apartment to any other third party.

Southampton Serviced Apartments reserve the right to refuse a Customer entry and accommodation if, on arrival Management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.

Southampton Serviced Apartments operates a strict No-Party policy. The maximum number of people per apartment should not be exceeded and noise levels must not cause a disturbance to other guests. Additional charges will be levied on a Customer’s account if there is evidence of a party having taken place.

The maximum room occupancy is set out on your booking confirmation.

Guests shall comply with all reasonable rules and procedures in effect at the property, including but not limited to health and safety and security procedures and requirements as to registration.

If during the course of a stay, the Operator receives serious complaints about the Customer or the Customer is behaving in a manner detrimental to the enjoyment of other customers or their guests, or the Customer is in breach of the Terms and Conditions, the Operator reserves the right to terminate the Customers stay without notice and without any obligation to refund any monies.

Termination by Us -

We have the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests. Injury or Loss – We cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither We, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.

Rights of Access -

Our representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of You, for the purpose of inspection of the property and to carry out any essential repair or maintenance work. Pets – Regrettably no pets of any kind are permitted under any circumstances. You are liable for any infringement of this rule by Your occupiers.

Information -

All information supplied by Us, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but We are not liable for any variation however caused.

Complaints -

Any complaints about the apartment, its contents, or Our staff must be made in writing immediately to Us at 136 Bassett Avenue, Southampton, SO16 7EZ or emailed to us at Info@heywoodhomesltd.co.uk We will take all reasonable steps to settle the problem. We shall not have any liability for any complaint submitted after the completion of the rental period.

Litigation -

In the event of any litigation arising from the booking of accommodation with Us, the Courts in England shall have sole jurisdiction on such arising matters and English law prevalent at the time shall be applied at the times.

Force Majeure -

We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.

Insurance -

The apartment hire cost does not include any personal insurance cover of any kind. It is recommended that insurance be taken out against cancellation. It is further strongly advised that personal accident and medical insurance is also taken out.

Smoking -

We operate a NO SMOKING POLICY. Smoking is not permitted in the apartments or in the internal communal areas of the apartment blocks.

Security of Tenure -

As the apartments are used as serviced holiday accommodation they are exempt from security of tenure under the Rent Act 1977

Interest -

Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment, at a rate of 4% above Lloyds TSB Bank PLC's base rate in force at the time and shall accrue at such a rate after, as well as before any judgement.

Corporate Credit -

Corporate credit facilities with Us may be obtained on application. Credit facilities must be agreed prior to check-in. For full details and an application form, write to Heywood Homes UK Limited at 136 Bassett Avenue, Southampton, SO16 7EZ.

CCTV Recording- for your security, we have recording 24 hour CCTV protection in the car park and reception area of the building.

Privacy and Data Protection -

We take your privacy and confidentiality seriously. We collect: (a) information necessary for us to process your booking; and (b) information derived from "cookies". We use cookies to monitor site usage and related information. We will try to keep your data up-to-date and accurate but we provide no warranty or guarantee and bear no liability to you in the event that any data transmission over the internet is not completely accurate or secure. We use your information to help us improve our website and our service, to personalise the types of information you receive from us, as well as for internal statistical, marketing and administrative reasons. We do not share this information with outside parties except to the extent necessary to process your booking, By using this website, and supplying us with your information, you consent to use by us of your information as described above. Confirming receipt of your Booking Confirmation email acknowledges your acceptance of these terms and conditions. Payment of the Full or Initial charge also indicates acceptance of these terms and conditions.

Payment Policy

Payment Procedure -

When a booking is made less than 28 days prior to the arrival date, the Full rent is required to confirm the reservation. When a booking is made more than 35 days prior to the arrival date, an Initial Payment of 25% is required to confirm the reservation. Where an Initial Payment has been made the Final Payment of 75% is due to be paid 28 days before arrival. If We do not receive full payment by this time, the booking may be cancelled and the Initial Payment forfeited. You may also be liable for the balance of the total rent and for any other costs involved in the attempt to re-let the accommodation.

Payment by Credit/Debit cards -

Where Credit/Debit card details are held by Us the Final Payment, or any subsequent payment requests, made in line with these terms and conditions and notified to You, will automatically be debited from the card.

Methods of Payment -

Payment must be made to Us in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations, and any other deductions. We are pleased to accept the following methods of payment:

Credit/Debit Card:

Visa, Access, MasterCard, Diners or AMEX, Switch, Delta. A 5% surcharge will be made on all Credit Card and 3% on Debit Card payments.
Cheque/Bankers Draft/Foreign Money Order:

UK Sterling made payable to "Heywood Homes UK Limited"

Direct Bank Transfer:

Metro Bank; Sort Code: 23-05-80 A/c No: 12368372; A/c Name: Heywood Homes UK Limited Ltd
Payments made by bank transfer must reach our account net of all bank charges. Please ask your bank to detail your invoice number and name and clearly on the transfer. A copy of the transfer should then be sent or faxed to us.

Cancellation Policy

Cancellation by You -

All notification of cancellation must be made in writing by post, fax or email to Us. You are responsible for ensuring the notification has been received. When notification is received more than 14 days prior to the first date cancelled, all payments received from the client are refunded. When notification is received 14 days or less prior to the first date cancelled, the full cost of the cancelled period is forfeit. We strongly recommend that all clients obtain appropriate travel and personal insurance cover to cover these charges in the event of a cancellation

Alteration by You -

If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. Delayed arrivals and early departures will be treated as cancellation, even if additional nights are added to the end or beginning of the stay, and so will be subject to the cancellation charge if the change is made 14 days or less prior to the first date changed. If your stay is reduced in length please see the section on Price bands for information on the price you will be charged.

Cancellation by Us -

In exceptional circumstances we may find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and assuming the cancellation is not as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, we will refund any sum you have paid to us which shall constitute full and final settlement of any liability we may have to you as a result of such cancellation. This does not affect your statutory rights. More specifically, nothing in these conditions shall restrict our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

Alteration by Us -

While every effort is made to adhere to the apartment location, postal number and price stated in a booking, We reserve the right to vary the location and postal number of the apartment at any time until check-in and vary the total price at any time before receiving the final payment from the client. Any variation will be communicated to the client in writing by post or email. On receiving notification, the client has forty-eight hours to communicate non-acceptance of the variation described. If no such communication is received, the client is assumed to have accepted the variation. If communication of non-acceptance is received within forty-eight hours, all paid funds will be returned to the client without any deduction.

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