The Devonshire Park Hotel

Terms & Conditions

Bookings:
- Guests can book in advance or on arrival.
- All rooms are subject to availability and the Hotel reserves the right to refuse any booking for good reason.
- Guests must pay all outstanding charges on departure.

Non-Refundable Deposit:
- In instances where the demand for rooms is high or a large amount of rooms are required, an initial deposit of £50.00 per person will be required to secure the reservation.
- The deposit will be allocated to your room account to be redeemed.
- All deposits are non-refundable unless within the cooling-off period.

No Shows:
- The Hotel will charge in full for a no-show, providing the accommodation was kept until check out time.

Maximum Room Occupancy:
Single Room - 1 Person
Double/Twin Room or Suite - 2 Persons
Triple Room - 3 Persons

Check-in and Checkout:
- Check-in is currently from 2pm daily
- Please advise on booking if your arrival time will be later than 6.00pm
- On departure, guests must vacate their rooms, and check out, by 11.00am.
- Failure to do so may entitle the Hotel to charge one additional night’s accommodation.
- Guests are welcome to store their luggage at the hotel for collection later in the day.

Smoking Policy:
- The Hotel operates a non-smoking policy throughout - All bedrooms are non-smoking areas.
- Guests found smoking in their bedroom will be charged an additional one night’s accommodation as the room is now unable to be used for incoming guests expecting a non-smoking room.

Particular Requirements:
- Although the Hotel will make every possible effort to accommodate particular requirements, all rooms are subject to availability. The Hotel reserves the right to move the booking to an equivalent room if required.

Lost Property:
- The Hotel will happily return any lost property by post - The minimum charge is £10.00

Liability:
- Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.

Damage to Hotel Property:
- We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Removal of Hotel Property:
- We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Tampering with Fire Detection Systems and Firefighting Equipment:
- We reserve the right to take action against any guests found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Inappropriate Behaviour:
- It is the hotel’s policy that all our staff and guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our staff and guests to protect them from inappropriate behaviour. Should any actions by a guest/s be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest/s. Depending on the severity of the guest/s actions, the Police may become involved or the guest/s may be asked to leave the hotel.

Cancellation Policy

Cool off period:

For reservations made more than seven days in advance we offer a cooling off period up to midday the day after the reservation was made.

The reservation can be cancelled free of charge and any deposits paid fully refunded.

After the cool off period expires our standard cancellation applies.

Cancellations:

You may cancel your reservation with no charges up to midday 24 hours prior to arrival.

For example - a booking arriving on a Friday can cancel up to midday on Thursday the day before.

Cancellations after this time will be charged in full.

Any deposits paid are non-refundable.

Christmas & New Year - Any Cancellation Date 100% of Booking Cost – Unless within ‘Cool off period’

During the booking period there is no reduction for temporary absence or meals not taken.