The Bosun

Terms & Conditions

The Bosun - Booking Terms and Conditions

What these terms cover: when you make a booking with us via our digital channels (such as our website, mobile site or app) or telephone booking service, including any booking you make using an OTA (Online Travel Agent) or any other agency, these terms and conditions will apply. When you make a booking on our digital channels you will be asked to click "I accept" and you will not be able to complete your booking if you do not do this; clicking “I accept” confirms that you accept these terms. For your own benefit and protection you should read these terms carefully before making a booking. If you do not understand any point please ask us for further information.
If you have a question in relation to your booking or these terms please email: info@thebosun.ie. We will respond to you as quickly as we can.
A Making a booking and identification required on arrival at the hotel
1. Please follow the directions on the website, mobile site or app or as advised to you on our telephone booking service to make a booking.
3. We will issue you with a confirmation number when a booking has been made. The confirmation number is proof that we have accepted your booking. No booking shall be binding on Riverside Hotel until we issue you with a confirmation number.
4. Each booking will be for the Riverside hotel only.
5. Your booking is not transferable. You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any Riverside Hotel room for sale and if you do transfer or resell (or attempt to transfer or resell) your booking then we may terminate your booking and retain any money paid to us for such booking. Any bookings resold or transferred may not be honoured and we accept no liability in respect of this. We may also refuse to take any future bookings from you.
6. You must ensure that the name on a booking is correct at the time of booking as we will not change the name on the booking afterwards.
7. You are responsible for ensuring that each person who stays at the hotel under your booking, even if you make a booking for someone else's benefit and don’t stay yourself, complies with these terms.
8. You must be aged 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone. If a guest arrives at the hotel and is under 18 years of age the guest will not be permitted to stay alone. We may require photo identification (a driver’s licence or passport) as proof of age and if the guest is unable to present this to the satisfaction of the hotel we may terminate your booking without refund.
9. You must be able to show photo identification (a driver's licence, passport or national ID card) and a valid credit or debit card if you are paying by cash for a pay on arrival or walk-in booking at the Riverside Hotel. If you are unable to produce this to the satisfaction of the hotel we may terminate your booking without refund.
10. You must be able to show photo identification (a driver's licence, passport or national ID card) or the credit or debit card used to make your booking if requested by the Riverside Hotel at any time. If you are unable to produce this to the satisfaction of the hotel we may terminate your booking without refund.
B Payment
1. The rate for each room is as published on our website, mobile site or app (as applicable) at the time of your booking on that channel or in the case of a telephone booking as advised to you at the time of booking.
2. Any promotional rates or benefits available to Riverside Hotel employees can only be used in accordance with the terms of such promotional rates or benefits and must not be used by anyone who is not a Riverside Hotel employee unless we explicitly state that this is allowed. We reserve the right to terminate any booking made using a promotional rate or benefit not in accordance with these terms and to retain any money paid to us for such booking.
3. All payments are due in full at the time of booking unless you are otherwise advised by us.
4. If your booking is not payable in full at the time of booking we require debit or credit card details to be provided at the time of booking and we will charge such payment card for the cost of the whole booking if you fail to arrive. You will need to pay on arrival and you must do so by using, in person only, the payment card which you used to make the booking or cash. We do not accept payment over the telephone, by fax or by cheque.
5. If your booking is not payable in full at the time of booking and the rate of VAT changes between the date of your reservation and the date of your stay we will adjust the rate of VAT that you pay and charge you accordingly.
6. Group Bookings only: All payments are due in full at the time of booking for Group Bookings made 28 days or fewer before the scheduled date of arrival and are not refundable. For Group Bookings made more than 28 days before the scheduled date of arrival a 10% deposit is due in full at the time of booking and is not refundable and you must pay the final balance for your Group Booking at least 28 days before the scheduled date of arrival. If we do not receive payment of the full balance by this time your Group Booking will be cancelled automatically, and no refund will be given.
C Cancellation, amendments, refunds and no shows

Flexible rate bookings Flexible Rate bookings are flexible and refundable. You can cancel the entire booking upto 72 hours before 16.00 hours on your scheduled arrival date by emailing info@riversidesligo.ie and quoting the name on the booking and your booking number..

Advanced Purchase bookings Advanced Purchase Rate bookings are at discounted rates these bookings are not refundable in whole or in part.

Group bookings You can cancel an entire Group Booking in whole prior to 28 days before your scheduled arrival date by notifying us by email: info@riversidesligo.ie or by calling our reception. Your 10% deposit is non-refundable but we will refund any additional monies you have paid (including for any food & beverage Extras; all other Extras are non-refundable), excluding any booking fees.

If you cancel a Group Booking 28 days or fewer before your scheduled arrival date we will not provide a refund on the room(s), any Extras purchased with the booking or any booking fee.

Amendment
All
bookings All amendments must be made before midday on your scheduled arrival date by emailing info@riversidesligo.ie or calling our reception on 071 919 4480.
All amendments are subject to availability at the time of amendment.

Group bookings
You may make certain amendments to your Group Booking prior to 28 days before the scheduled date of arrival provided that your booking does not drop below six rooms per night. If you wish to reduce the number of rooms below six you will need to cancel the Group Booking in its entirety, following the ‘Cancellation’ process above, and make a new booking.

You can add any additional nights to your Group Booking, subject to availability. Please be aware that you are only able to add nights after your original departure date (via the website only).

No shows
1. If you do not arrive at the hotel on the scheduled date of arrival, you will be deemed to be a ‘no show’ and your booking will be cancelled.
2. If your booking is a Flexible Rate booking, you shall be charged 100% of the cost of the booking including any Extras. If your booking is a pay on arrival booking we will charge the payment card details provided at the time of booking.
3. If your booking is an Advanced Purchase Rate booking or a Group Booking you shall be charged 100% of the cost of the entire booking including any Extras. If your booking is a pay on arrival booking we will charge the payment card details provided at the time of booking.

Refund process
4. Where a refund is payable in accordance with these terms, we will only make refunds in full and to the payment card that you used to make the booking. If you cancel your booking before you check in in accordance with these terms we will normally credit refunds within 10 days of cancellation. If you shorten your booking during your stay in accordance with these terms we will normally credit refunds within 10 days of the last day of the original booking. If you are an individual consumer, your statutory rights are unaffected.
Cancellation by Riverside Hotel
5. If you fail to pay us when you are required to do so or breach these terms we may cancel your booking with immediate effect on notice to you (including by email or via the My Riverside Hotel portal).
6. If an event outside our reasonable control is reasonably likely to prevent us from performing your booking we may cancel your booking on notice to you (including by email or telephone) and will refund in full any payment made by you in respect of such booking to the payment card that you used to make the booking, including any food & beverage Extras but excluding all other Extras (which are non-refundable) and any booking fees.
D Arrival, departure and relocation

1. You can check in after 4pm on the scheduled date of arrival unless you purchase an early check-in Extra with your booking or directly at the hotel, subject always to availability.
2. You must check-out before midday on the scheduled date of departure unless you purchase a late check-out Extra with your booking or directly at the hotel, subject always to availability. If you do not check out by midday then we may charge you €20.00 per hour or part hour for every additional hour that you have the room.
3. If a room is unavailable on arrival (other than due to an event beyond our reasonable control) then we agree to:
provide a room in a third party hotel and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges; or at your request or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your booking and refund you any money you have paid in advance for the unavailable room(s) including related food & beverage Extras (all other Extras are non-refundable).
4. If you are due to pay on arrival at the hotel and the process in above is followed, we will still take payment for the cost of the booking and any prepaid Extras but additional costs over and above the original cost of the booking will be covered by us (i.e. difference in room rates, reasonable transport costs and car park charges).
E Your stay – requirements of you and the other members of your booking
1. Accessibility: we provide wheelchair accessible and limited mobility rooms subject to availability. Please specify this requirement at the time of booking.
2. You must not exceed the maximum specified occupancy for the room type which you have booked. The maximum occupancies are set out below. You will need to speak directly to the hotel to confirm availability of cots and room size.
Deluxe Family
rooms The maximum number of occupants is 5 (including babies & children)

Double Bed & Single Bed • 4 adults; (With an additional Fold-up bed)
• 3 adults and 1 baby in a cot (cots are available on request free of charge, subject to availability).
3 adults and 1 child (under 16). (With an additional Fold-up bed)
Triple
rooms • 4 adults; (With an additional Fold-up bed)
• 3 adults and 1 baby in a cot (cots are available on request free of charge, subject to availability).
3 adults and 1 child (under 16). (With an additional Fold-up bed)
Double
rooms • 3 adults; (With an additional Fold-up bed)
• 2 adults and 1 baby in a cot (cots are available on request free of charge, subject to availability).
• 2 adults and 1 child (under 16). (With an additional Fold-up bed)
Twin
rooms • 3 adults; (With an additional Fold-up bed)
• 2 adults and 1 baby in a cot (cots are available on request free of charge, subject to availability).
• 2 adults and 1 child (under 16). (With an additional Fold-up bed)
Single
rooms • 1 adult only

3. When you require a pull out bed for a second or third adult occupant, a supplement may apply. The supplement will be included in the rate quoted for the room.
4. We do not permit people under the age of 18 to stay in our hotel alone. You must not leave under 18s unattended in any rooms or public areas at any times.
5. We will try to assist with any special requests but all room bookings are subject to availability.
6. We will require you to move rooms if you make a booking or bookings to stay at a hotel for 28 or more days concurrently. If you refuse to do so we may terminate your booking and retain any money paid to us for such booking.
7. In making a booking you agree to not use the Riverside Hotel or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from Riverside Hotel. We may terminate your booking and retain any money paid to us for such booking if we believe that you are in breach of this provision.
8. Smoking is not permitted in any Riverside Hotel other than in designated smoking areas outside the hotel. You must not smoke anywhere in the hotel, either in the hotel rooms or public areas, or interfere with our fire detection system or with any emergency equipment. If you do so we may terminate your booking and reserve our rights to take any further action. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay, charge the payment card details provided at the time of booking or instruct a third party to contact you after your stay to recover our reasonable costs. If you smoke in our hotel you will be charged €200 as well any other costs that are likely to include costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses. If you request it we will send a breakdown of these costs to the address used for the booking.
9. You must not bring any potentially hazardous or otherwise dangerous items on to our premises.
10. You must not damage or interfere with any items belonging to us. If you do so we may terminate your booking. You must bring any damage to our hotel or property to our immediate attention. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay, charge the payment card details provided at the time of booking or instruct a third party to contact you after your stay to recover the reasonable costs for any repair, replacement or specialist cleaning we incur if you damage our hotel or property. If you request it we will send a breakdown of these costs to the address used for the booking.
11. You must not cause any disturbance to any other guests or our staff including but not limited to noise disturbance.
14. If you do not comply with any of paragraphs E2 to E11 when staying at our hotel we may terminate your booking and require you to leave the hotel immediately and may retain any money paid to us for such booking. If we consider your non-compliance to be sufficiently serious we may not accept any future reservations from you and/or not allow you entry to our premises again.
15. Your responsibility: If you or any member of your booking causes damage or loss of any kind to us or any other guests, including but not limited to as described in paragraph E8 (Smoking) above, you will be responsible for that damage or loss and you as the person who made the booking will be required to pay the costs, including but not limited to those described in this section E.
16. If we are entitled to recover costs or other sums of money from you under this section E we may (at our sole discretion) charge the payment card details provided at the time of booking.
F Extras
1. We offer certain Extras when you make a booking; for more details on Extras click, see the check-out when making a booking.
2. The room rate excludes any Extras unless we expressly agree with you otherwise as part of your booking.
3. If you purchase Extras directly at the hotel during your stay this will incur no change fee.
4. Extras are always subject to availability.
5. If you have ordered any food & beverage Extras with your booking and these are unavailable upon arrival at the hotel we will refund you the price paid by you for those Extras.
6. Food & beverage Extras are refundable in accordance with these terms only. All other Extras are non-refundable at any time.
7. We will not transfer Extras to another booking.
G Pets and other animals
1. Guide dogs, assistance dogs and hearing dogs may be brought into the hotel free of charge; please notify the hotel in advance that you are intending to bring such dog(s) with you. Except as set out in this paragraph, pets and other animals or insects are not permitted in any Riverside Hotel.
2. Pets or other animals are not permitted in bar cafe areas at any times. You must not leave pets or other animals unattended in any rooms or public areas at any time and dogs must be kept on leads in public areas at all times.
H Car parking
1. Limited Car parking is available at the Riverside Hotel, on a first come, first served basis, Blue badge holders can request the hotel to reserve parking spaces.
2. If car parking at a hotel is not available there are several car parks nearby.
3. We shall not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them regardless of whether they are parked in our car park or one nearby.
3. eVouchers cannot be used to pay in part or in full for any Booking made on the same day as the scheduled date of arrival.
4. eVouchers have a customer-specific code and can only be used by the person to whom they are issued and are not transferable. eVouchers remain our property at all times. We may cancel any eVouchers that are used in breach of these terms; for example we may cancel eVouchers if you sell (or attempt to sell) these to a third party including but not limited to on an internet message board, bargains website or other internet exchange or auction site.
8. Our Liability:
a. We will not be liable for any losses which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence. We will also not be liable for any losses which were not foreseeable to both parties when the contract was formed. Loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen for example if you discussed it with us during the booking process.
b. We want to provide a safe and secure environment for your stay and where necessary we will take appropriate security measures. Under the Hotel Proprietors' Act we may be liable for loss or damage to your property while you are staying in our hotels. Where the Act provides that our liability is capped at an amount, we will only be liable up to the maximum sums under the Act. If an incident occurs during your stay resulting in the theft, loss or damage of your property we will carry out an internal investigation. If we do not feel certain that your property was stolen, lost or damaged through any fault of ours, our staff or agents our liability will be limited to the maximum sums under the Act and if an incident is referred to the Garda and they draw the same conclusion as us this will also be evidence that our liability is limited to those maximums.
c. In respect of all losses which are not subject to a maximum liability under the Act or are not covered by the Act, our total liability to you for any and all losses shall not exceed twice the total daily rate we charge you for your booking. If your booking includes a number of different daily rates, the average rate will be used.
d. We will not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them regardless of whether they are parked in a car park connected to the hotel or not.
e. Nothing in these terms will exclude or limit our liability for fraud or death or personal injury caused by our negligence or any other matter which it would be illegal for us to (or to attempt to) exclude or limit.
9. Severability: If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable. You and we intend that the legality, validity and enforceability of the remainder of these terms shall not be affected.
10. Waiver: Any failure by us to enforce our rights or remedies under these terms or otherwise or any delay in enforcing such rights or remedies shall not be construed as a waiver by us of those or any other rights or remedies.
11. Third Party Rights: This contract is between you and us. No other person shall have any rights to enforce any of its terms.
12. Law: These terms and any non-contractual obligations arising out of or in relation to these terms shall be governed by and will be interpreted in accordance with Irish law. All disputes arising out of or relating to these terms or any non-contractual obligations arising out of or relating to these terms shall be submitted to the non-exclusive jurisdiction of the Irish courts save that you agree that we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.

Cancellation Policy

Cancellation vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.