The Hampton Court Guesthouse

Termos e condições

Cancellation and prepayment policies apply, Terms & Conditions. Any Bookings under the cost of £75.00 must be paid in cash.
Full booking balance is due on the day of/or before arrival. Payment for Non-Refundable rooms is taken at time of booking. The hotel holds the right to pre-authorise bookings before arrival.
Payments by cash, and the following cards: Visa Debit / Delta, Visa Credit, Maestro / Switch, Mastercard - no charge. American Express - a charge of 5%.
Anyone Smoking in the guesthouse will automatically be charged a fee for cleaning and fumigating the room.Fee £245.00
If the booking is cancelled less than 2 days before arrival then a charge equal to the whole length of the stay will be made. In the event of a no show or booking reduction (after arrival date) full booking will be charged.
Luggage storage charged at £1 per person.

*The above policy does not apply for Non-Refundable Rooms*
Non-refundable Cancellation Policy
This policy defines how to handle cancellations
Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.
The total price of the reservation may be charged anytime after booking.
The guesthouse holds the right to pre authorise cars before arrival.

Hampton Court Guest House monitors the contents of emails sent and received via its network for the purposes of ensuring compliance with its policies and procedures. The content of this message is for the attention and use of the intended addressee only. If you are not the intended recipient or addressees, or the person responsible for sending the message, you may not copy, forward, disclose or otherwise use it or any part of it in any way. To do so maybe unlawful. If you receive this email by mistake please advise the sender immediately. Where opinions are expressed they are not necessarily those of The Hampton Court Guesthouse.
Service by email is not accepted unless by prior agreement.

Política de pagamento

Payment will be taken upon arrival , unless it is a NON-refundable booking, Cards maybe pre authorized prior to arrival.
What is a pre-authorisation?

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.

How much is a pre-authorisation?

The amount that we pre-authorise will be the first night of your stay (one night stays will be the full amount).

When is the card pre-authorised?

All credit or debit cards provided upon booking are pre-authorised any time after the booking is made.
Why is the credit card pre-authorised?
When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.

Who is responsible for the pre-authorisation procedure?

Elavon are responsible for the maintenance and management of the pre-authorisation process. Should you have any queries regarding your pre-authorisation or any part of the process, they can be contacted on www.elavon.com.

When does the pre-authorisation get released from the credit card?

This varies dependent on your individual credit/debit card. Upon your check out your room charge and any extras will be charged to your card, this will appear on your credit card statement within 3 working days. However if you choose to pay the balance with another credit card or choose cash, the pre-authorisation will return automatically and this can take up to 15 days to clear in your account.

The hotel is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 10 to 15 working days. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank.