THE MADISON RIVERWALK

Terms & Conditions

★ WHAT HAPPENS WHEN YOU CLICK "BOOK NOW" ABOVE? ★

A CHARGE OF $50.00 WILL BE PROCESSED FOR YOUR RESERVATION REQUEST
Instead of the total amount shown above, your card will only be charged an amount of $50.00 until we confirm your request. Your credit card will show a charge from THE MADISON RIVERWALK.

WITHIN 24 HOURS WE WILL CONFIRM YOUR RESERVATION BY PROCESSING THE REMAINING BALANCE OF THE FIRST MONTHLY BILLING CYCLE
If applicable, the following adjustments will be applied:
• HOTEL OCCUPANCY TAXES will be removed for stays that are longer than 30 nights.
• TOTAL CHARGES will be adjusted to reflect a single Billing Cycle of 30 nights (or less if applicable) if your date range is longer than 30 nights and you are not prepaying for multiple Billing Cycles to take advantage of on of our prepay rate reduction option (see just below).
• A PREPAY RATE REDUCTION of 5% for a 3 month prepay, or 10% for a 6 month prepay.

YOU WILL RECEIVE A GROUP TEXT FROM OUR OPERATIONS TEAM WITH POINT-OF-CONTACT INSTRUCTIONS FOR YOUR ARRIVAL

*** CANCELLATIONS ***
AS WE ARE A SMALL INDEPENDENT BUSINESS, CANCELLATIONS AFFECT US GREATLY.

THEREFORE, ALL CANCELLATIONS MADE FOR BOOKINGS MADE FROM OUR WEBSITE ARE SUBJECT TO A MINIMUM $50.00 FEE PER BOOKED UNIT CANCELLATION FEE AND ARE PROCESSED AS FOLLOWS:

• IN ADVANCE OF 14 DAYS PRIOR TO ARRIVAL DATE - REFUND OF YOUR PAYMENT(S), LESS THE $50.00 CANCELLATION FEE.

• WITHIN TWO WEEKS FROM ARRIVAL - REFUND OF YOUR PAYMENT(S) IF WE ARE ABLE TO REBOOK YOUR UNIT(S) FOR THE DATES INVOLVED, LESS A $50 CANCELLATION FEE.

• A 30 DAY CANCELLATION REQUIREMENT APPLIES FOR ALL HOLIDAYS.

• 30-DAY CANCELLATION REQUIREMENT APPLIES TO ALL BOOKINGS OF MORE THAN TWO UNITS YEAR ROUND.

ADDITIONAL POLICIES APPLY TO GROUP RESERVATIONS OF THREE OR MORE UNITS, CONTACT US FOR QUESTIONS.

WE RECOMMEND THAT YOU ACQUIRE TRIP INSURANCE THAT WILL COVER UNEXPECTED ILLNESS, DEATH OR WEATHER RELATED EMERGENCIES AS WE ARE NOT ABLE TO MAKE AN EXCEPTION TO THIS POLICY.

ALL CANCELLATIONS MUST BE PROVIDED TO MANAGEMENT IN WRITING, OUR EMAIL ADDRESS IS INFO@KINGSPS.COM. YOU WILL RECEIVE ANY REFUND DUE WITHIN 30 DAYS.

IF YOU HAVE QUESTIONS, CONNECT WITH US AT (210) 544-5416 (SMS) OR EMAIL, INFO@KINGSPS.COM.

CHECK-IN TIME IS 3:00 PM. - MIDNIGHT; CHECK-OUT TIME IS 11:00 AM
We will do our best to accommodate requests for early arrival or late checkout. Please notify us as far in advance as possible.

A VALID CREDIT CARD AND A GOVERNMENT ISSUED PHOTO ID MUST BE PRESENTED UPON ARRIVAL

THE MADISON IS A "NO SMOKING" AND A "NO PETS" PROPERTY
If in our sole discretion, we determine that you have violated either of these conditions, you herewith:
• AGREE that you will vacate the property immediately, AND,
• AGREE that you will forfeit ALL remaining, unused nights of your stay, forgoing any claim for a refund, AND
• AUTHORIZE us to process an additional charge to your credit card for the greater of $200.00. or the cost to restore the unit, including cleaning fees. This authorization is valid even if we only discover the damages AFTER you have departed the unit.

IF YOU HAVE QUESTIONS, CONNECT WITH US AT (210) 544-5416 (SMS) OR EMAIL, INFO@KINGSPS.COM

IF YOU BRING OR PLAN TO RENT A VEHICLE
• There is no charge for "first-come, first-served, on-street parking directly in front of and around our buildings.
• Please provide us with the make/model and license plate no. of your vehicle as soon as you know it.

IF YOU HAVE QUESTIONS, CONNECT WITH US AT (210) 544-5416 (SMS) OR EMAIL, INFO@KINGSPS.COM

COMPLIMENTARY 24/7 FITNESS CLUB ACCESS
An offsite fitness facility located a less than 5-minute walk down the street from THE MADISON is available to all of our Guests. Please let us know and we will connect you with the appropriate party to arrange access.

IF YOU HAVE QUESTIONS, CONNECT WITH US AT (210) 544-5416 (SMS) OR EMAIL, INFO@KINGSPS.COM

ALL GUEST ROOMS AT THE MADISON ARE EITHER "FIRST" OR "SECOND" FLOOR
Note that the first floor of each building at THE MADISON has a 3-5 step walk-up depending on the unit you occupy. Further, there is no elevator available. Please let us know when you book if you require a first-floor unit.

IF YOU HAVE QUESTIONS, CONNECT WITH US AT (210) 544-5416 (SMS) OR EMAIL, INFO@KINGSPS.COM

WHEEL-CHAIR ACCESSIBLE
THE MADISON is not wheel-chair accessible. We have a second property 3 blocks away that is wheel-chair accessible including private parking. You can learn more about LAVACA FLATS at www.716presa.com.

IF YOU HAVE QUESTIONS, CONNECT WITH US AT (210) 544-5416 (SMS) OR EMAIL, INFO@KINGSPS.COM

MISSING, OR ITEMS LEFT BEHIND
At your request, if we can locate such items, we will send them via a transmittal method of your choosing. A $25. handling fee will be added to the actual cost of transmittal. If you want us to use any service other than the US Post Office (e.g. FedEx, UPS, DHL, etc.), provide us a completed waybill (PDF) by email in advance of our processing your request.

IF YOU HAVE QUESTIONS, CONNECT WITH US AT (210) 544-5416 (SMS) OR EMAIL, INFO@KINGSPS.COM

UNIT DAMAGES OR UNAUTHORIZED REMOVAL OF FURNISHINGS
You herewith authorize us to charge the credit card used to book the unit for any damages, or furnishings missing from the unit that are discovered during your stay or after you have checked out. THESE INCLUDE BUT ARE NOT LIMITED TO REMOTE CONTROLS, WIFI/NETWORK GEAR, LINENS, PILLOWS, MUGS, POTS, PANS, DISHES, BOOKS, ETC.

IF YOU HAVE QUESTIONS, CONNECT WITH US AT (210) 544-5416 (SMS) OR EMAIL, INFO@KINGSPS.COM

Payment Policy

OUR RATES ARE BASED ON DOUBLE OCCUPANCY AND INCLUDE WIFI AND FITNESS CLUB ACCESS. THE FOLLOWING FEES AND SURCHARGES MAY APPLY:

• IF YOUR STAY IS FOR LESS THAN 30 NIGHTS THE HOTEL OCCUPANCY TAX OF 16.75% IS APPLICABLE TO ALL SAN ANTONIO LODGING VENUES.

• A ONE-TIME MAKE-READY FEE OF UP TO $99.00 PER ROOM (PLUS TAX) MAY BE ADDED TO YOUR RESERVATION.

• DIRECT RESERVATIONS ARE CONFIRMED BY PRE-PAYMENT FOR THE ENTIRETY OF YOUR STAY FOR STAYS LESS THAN 30 NIGHTS., IF YOUR STAY WILL BE LONGER THAN 30 NIGHTS, PRE-PAYMENT FOR THE FIRST MONTHLY BILLING CYCLE (30 NIGHTS) CONFIRMS AVAILABILITY OF YOUR UNIT FOR THE ENTIRETY OF YOUR STAY. WE WILL THEN PROCESS FUTURE MONTHLY BILLING CYCLES, 5 BUSINESS DAYS IN ADVANCE OF EACH MONTHLY BILLING CYCLE'S RENEWAL DATE.

Cancellation Policy

AS WE ARE A SMALL INDEPENDENT BUSINESS, CANCELLATIONS AFFECT US GREATLY.

THEREFORE, ALL CANCELLATIONS MADE FOR BOOKINGS MADE FROM OUR WEBSITE ARE SUBJECT TO A MINIMUM $50.00 FEE PER BOOKED UNIT CANCELLATION FEE AND ARE PROCESSED AS FOLLOWS:

• IN ADVANCE OF 14 DAYS PRIOR TO ARRIVAL DATE - REFUND OF YOUR PAYMENT(S), LESS THE $50.00 CANCELLATION FEE.

• WITHIN TWO WEEKS FROM ARRIVAL - REFUND OF YOUR PAYMENT(S) IF WE ARE ABLE TO REBOOK YOUR UNIT(S) FOR THE DATES INVOLVED, LESS A $50 CANCELLATION FEE.

• A 30 DAY CANCELLATION REQUIREMENT APPLIES FOR ALL HOLIDAYS.

• 30-DAY CANCELLATION REQUIREMENT APPLIES TO ALL BOOKINGS OF MORE THAN TWO UNITS YEAR ROUND.

ADDITIONAL POLICIES APPLY TO GROUP RESERVATIONS OF THREE OR MORE UNITS, CONTACT US FOR QUESTIONS.

WE RECOMMEND THAT YOU ACQUIRE TRIP INSURANCE THAT WILL COVER UNEXPECTED ILLNESS, DEATH OR WEATHER RELATED EMERGENCIES AS WE ARE NOT ABLE TO MAKE AN EXCEPTION TO THIS POLICY.

ALL CANCELLATIONS MUST BE PROVIDED TO MANAGEMENT IN WRITING, OUR EMAIL ADDRESS IS INFO@KINGSPS.COM. YOU WILL RECEIVE ANY REFUND DUE WITHIN 30 DAYS.