The Ormond at Tetbury

Términos y condiciones

Most major credit and debit cards are accepted, an extra 3% charge will be added to the invoice for payments made using American Express.
Please note that in order to check the credit card used to secure the booking is valid, the card will be pre-authorised 7 days before the date of arrival or immediately if this date is within 7 days. No money is taken by the Hotel during pre-authorisation, and it does not affect your right to cancel within our normal cancellation period. If the card does not pre-authorise we will contact you to request new card details and we reserve the right to cancel the booking if we do not receive these within 36 hours of first contacting you.

At the time of booking, credit card details will have been given to the hotel, or to an online travel agency such as Booking.com, but payment will only be taken by the Hotel on departure, unless it is subject to special terms and conditions, or the booking was made via Agoda or Travel Republic.
All additional sums are due for payment on presentation of the invoice at checkout. In the event of any query relating to the invoice, the Guest
must notify the Hotel within 3 days of the invoice date and the Guest’s obligation to pay all outstanding balances immediately will not be affected.

Special terms and conditions apply to Group/Wedding Bookings or bookings during Special Events such as Badminton Horse Trials, Cheltenham Festival of Racing, Gatcombe Horse Trials, Christmas and New Year. We strongly advise you to check the full terms and conditions on our website.
A 25% deposit will be charged for bookings of 3 rooms or more and this will be non-refundable. Business customers and credit account customers are not subject to these terms unless specified at the time of booking. Overseas bookings may be liable to pay a deposit equivalent to the value of the first night's stay and this will be non-refundable if cancelled with 72 hours of arrival.

Please Note: rooms keys must be handed in to a member of staff on Check-out. Regrettably a £35 charge will be made for any lost keys or those not handed in, unless by arrangement. If a key is taken away by mistake, we would ask that you contact the Hotel as soon as possible, the return address is printed on the key and no charge will be made if we receive the key back within 3 working days.

Políticas de pago

Most major credit and debit cards are accepted and will be required in order to confirm a booking, an extra 3% charge is added to the invoice for those paying with American Express.

Payment will not normally be taken until check-out unless the booking is subject to special terms and conditions.

Políticas de cancelación

All cancellations and booking modifications must be made in writing to the us: either by letter, fax or email, no verbal cancellations will be accepted.

If your reservation is cancelled after 2pm 48 hours prior to 2pm on the date of your arrival you will be charged in full. Please see our full terms and conditions regarding cancellations relating to special events or group bookings. These can be found on our website.

SPECIAL EVENTS
Due to the high demand for rooms at specific times we have a different cancellation policy for these special events which means that we cannot accept any cancellations with 30 days of the first day of the special event commencing. Some of these events are: Cheltenham Races and Badminton Horse Trials. As both of these events have been cancelled in recent times we strongly recommend that guests take out insurance to cover against unforeseen circumstances. Your booking is still valid should an event you are attending be cancelled.

All cancellations must be in writing. If a cancellation is made within 30 days then the full charge of the reservation will be made. A 25% deposit for special event bookings will be charged and all guest credit cards will be Pre-Authorised before the commencement date of the event. Any credit cards that are declined must be replaced with a valid card to enable pre-authorisation. If subsequent pre-authorisations are also declined the hotel may cancel the reservation.

Minimum night stays may be applicable to special events and may vary.

FESTIVE SEASON BOOKINGS

Any booking made for Christmas Eve, Christmas Day or New Year’s Eve will have a minimum cancellation period of 30 days prior to the date of arrival.

All cancellations must be in writing. If a cancellation is made within 30 days then the full charge of the reservation will be made. A 25% deposit will be required on booking. All guest credit cards will be Pre-Authorised before the date of arrival. Any credit cards that are declined must be replaced with a valid card to enable pre-authorisation. If subsequent pre-authorisations are also declined the hotel may cancel the reservation. Your booking is still valid should an event you are attending be cancelled within our cancellation period