The Ravenswood

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Property Information

The Ravenswood
+441342810216
Horsted Lane,
Sharpthorne West Sussex RH19 4HY United Kingdom

The Ravenswood

The Ravenswood is located in West Hoathley, on the edge of Ashdown Forest, in the High Weald Area of Outstanding Natural Beauty. The building is a converted 15th century manor house, and is set among 20 acres of lawns, gardens and lakes. Free WiFi and free private parking are available.

All rooms have en-suite bathrooms, TVs and coffee/tea making facilities.

Property Features

  1. Free WiFi in Public Lounge
  2. Non-Smoking Rooms
  3. Complimentary Wifi
  4. Bar/Lounge
  5. Hair Dryer
  6. Garden
  7. TV
  8. WiFi Internet
  9. Free Outdoor Parking (not guarded)
  10. Business centre
  11. Non-Smoking Property

Accommodation Details

Terms & Conditions

THE RAVENSWOOD TERMS AND POLICIES.

GUARANTEE POLICY
A credit card is required at the time of booking that will act as guarantee and will be kept securely on file. The registered guest responsible for the room must be at least 18 years of age and must provide a valid credit card in their name along with 1 piece of government issued photo identification at time of check-in.
Should any further charges arise for damages, smoking, or bar/restaurant dockets not put through, the credit card holder will be liable for payment.

CHECK IN POLICY
• Check In is at 3 pm
• Check Out is at 10:30 am
* Access to bedroom accommodation cannot be guaranteed before 3.00pm on the day of your arrival.
*All residents should vacate their bedroom accommodation no later than 10.30am on the day of departure, otherwise a late-check out fee of £25 per hour will be automatically charged to your pre-authorized credit card. Should you need a late-check out, reception must be made aware at check-in otherwise your request will be subject to availability.

CANCELLATION POLICY
Please contact us should you need to cancel your reservation.
• 3 days or more prior to arrival, no charge will apply.
• 3 days to 24 hours prior to arrival, a 50% charge will apply.
• Within 24 hours of arrival, by 3pm, 100% of the total number of room nights booked will be charged.
Guests who do not arrive on the scheduled date of arrival and have not cancelled their reservation in advance, will be charged the full amount of their reservation booked.
Change in the length or dates of the reservation may result in a rate change.
*Cancellation policies may vary. Final cancellation terms will be verified at the time of booking.

SPECIAL REQUESTS
Extra bed – £15 per person for an additional bed to be added to make a family room. Suitable for under 14s. Subject to availability. Cannot be guaranteed in advance and will be confirmed at time of arrival.
Cot – No charge. Subject to availability. Cannot be guaranteed in advance and will be confirmed at time of arrival.
Disabled Rooms- Should you need a disabled room, you need to let us know in advance to ensure you have a suitable room available. We will do everything to accommodate any disabled guest, however you need to bare in mind this is a historical building and not all areas may be accessible.

PET POLICY
No pets allowed the only exception is guide dogs. The Ravenswood must be made aware of the accompanying pet at time of booking. Should the reservation be made through an on line booking channel, the hotel reservations team must be advised of the pet in writing, prior to the date of arrival.

INTERNET
Wi-Fi is available in the hotel rooms and is free of charge. Because of our rural location the internet speed is not guaranteed and can sometimes be unavailable. Further, we are based in a historical building and Wi-Fi is not accessible in every room and area. We accept no liability for Wi-Fi availability

PARKING
Free private parking is possible on site. (Reservation is not needed). We will request the vehicle registration number at the check-in. The car park is off the main road and open 24 hours. We accept no liability for any vehicles parked on our premises. The maximum size of vehicle is 3.5t. If your vehicle is more than 3.5t, extra charges will be applied based on size of vehicle. We allow 1 car per room, if you have more you need to let us know in advance.
We don't allow cars to be parked on our premises with no room booking, any cars that are not from a room booking are subject to removal.

NON-SMOKING POLICY
For your comfort and safety, The Ravenswood is a non-smoking venue. Should smoking take place in your room you will automatically incur a £150 charge into your pre-authorized credit card. Furthermore, your reservation will immediately be cancelled without refund and you will be asked to leave the premises.

Payment Policy

A credit card is required at the time of booking that will act as guarantee and will be kept securely on file. The registered guest responsible for the room must be at least 18 years of age and must provide a valid credit card in their name along with 1 piece of government issued photo identification at time of check-in.
Should any further charges arise for damages, smoking, or bar/restaurant dockets not put through, the credit card holder will be liable for payment.

*

Cancellation Policy

Please contact us should you need to cancel your reservation.
• 24 hours or more prior to arrival by 3pm, no charge will apply.
• Within 24 hours of arrival, by 3pm, 100% of the total number of room nights booked will be charged.
• Guests who do not arrive on the scheduled date of arrival and have not cancelled their reservation in advance, will be charged the full amount of their reservation booked.
Change in the length or dates of the reservation may result in a rate change.
*Cancellation policies may vary. Final cancellation terms will be verified at the time of booking.

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