Two Pillows Boutique Hostel

Terms & Conditions

Please help us make your stay one to remember. At Two Pillows, we are all about trust and respect.

General
1. All nights of accommodation shall be paid for on arrival. 3% surcharge applies to card payments. No refunds shall be given after date of arrival. Only nights that have been paid for are guaranteed.
2. Check-in time is 2.30pm and check-out time is 11am. A late check-out may be requested subject to availability and extra payment. Any unauthorised checkout after 11am on the day of departure will incur an additional night's fee. Any damage done will be charged for upon checkout or as agreed with Two Pillows’ staff.
3. Two Pillows is not responsible for any loss of valuables or cash left anywhere in the hostel.
4. Security cameras are being operated for your own safety and security.
5. Smoking is not allowed anywhere on premises including terraces. Two Pillows is protected with a fire and smoke alarm system for your safety. A fine of €100 will be imposed on anyone who smokes on the premises.
Rooms
6. Silent hours are from 11pm to 7am. Be quiet and avoid using lights in dorm beds during these hours.
7. In dorms, air-conditioning is centrally controlled during night hours.
8. Use of personal sleeping bags, blankets, pillows, linen or any similar item is not allowed.
9. If you are staying in one of our suites, please ensure that cooker and all lights are switched off before leaving your room. Please save water and do not leave taps running unnecessarily.
10. In suites, please switch off air-conditioning when leaving your room. A daily charge of €25 may apply otherwise
11. No Food or Alcohol is allowed in Dorms. Lost or unreturned keys or key cards will incur a charge of €5.
Use of common areas
12. Please clean after you use any of the common areas for the next guests to enjoy.
13. Please respect other guests and our neighbours. Do not use common areas between 11.30pm to 6.30am.
14. If you would like to invite visitors (non-paying guests) to Two Pillows, please ask management first. You will be held responsible for your visitor(s). No visitors are allowed at Two Pillows between the hours of 11pm – 11am. Visitors are not permitted in the dorms at any time or for any reason. Should any guest be found to have visitors staying in their room, the guest shall be charged for the extra person(s), plus additional administration charges.
Children
15. Children (anyone under 16 years of age) are not permitted to stay at Two Pillows unless accompanied by an adult. All children staying at Two Pillows must be supervised by an adult at all times.
16. Subject to availability, and provided a request is made when booking your stay, extra beds and/or cots may be provided for children at an additional charge.
17. The adult/s accompanying the child is/are solely responsible for the health and wellbeing of the child during their stay at Two Pillows.
Laundry
18. Please note that we have a laundry service. Clothes should not be washed in bathrooms or hung in dorms. A fine of up to €230 may apply if clothes are hung over balconies or any aperture as per Maltese law.
Eviction
19. Management reserves the rights to evict without refund any guest based on the above.

Payment Policy

Cash and cards accepted.

3% surcharge on all card payments.

Bank transfers at least 5 days prior to check in date are also accepted.

Cancellation Policy

FREE CANCELLATION RATE;
If guests cancel their booking at least 3 days prior to arrival, no fee will be charged.
If guests cancel less than 3 days prior to arrival, the first night's price will be charged.
NON REFUNDABLE RATE
All Non refundable bookings will be charged 100% of their stay