The Village Inn Elora

Terms & Conditions

Check In/Out Policy
Check in: 3:00 PM Check out: 11:00 AM

Alcohol Policy
Alcoholic beverages are not permitted in public areas of the hotel.

Age Requirement Policy
Guests must be 19 years or older to reserve a room. Guests must present a photo ID at check in.

Connecting Room Policy
Connecting rooms may be requested but are not guaranteed. Please contact the hotel directly for more information.

Extra Bedding Policy
A rollaway bed is available for a fee depending on availability. Rollaway beds are not available for rooms with two beds. Please contact the hotel directly for more information and to check availability.

ID Requirement
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.

Late Checkout Policy
Late checkouts after 11 AM will incur a $20 CAD up to one night's room charge, plus tax. Please contact the hotel directly for more information.

Noise/Disturbance Policy
The hotel reserves the right to charge a noise disturbance fee if compensation is given to other guests due to noise.

Pet Policy
No pets are allowed. Only exemption is a service animal.

Smoking Policy
All guest rooms and public spaces are 100% smoke-free. A $200 cleaning fee will be charged to any guest who violates the smoking policy.

Waitlist Policy
Hotel does offer a waitlist. Contact hotel directly.

Lost & Found Policy
All items found in our guest rooms or common areas of the hotel are logged and stored in our Lost & Found Department for a period of 1 month.
If any of your belongings have been lost or forgotten during your stay or visit at our hotel, please call the hotel directly.
In order to properly identify the item(s), a complete description of the item(s) is required including the date and area where the item may have been lost or forgotten.
The hotel does not bear responsibility for any lost or forgotten items and cannot guarantee that the item(s) were found nor will the hotel provide any compensation for item(s) lost or forgotten under any circumstances.
Shipping or mailing of the lost and found item(s) will be at the expense of the owner. If you would like an item shipped back to you, please make arrangements with your preferred shipping provider and we will ensure it is ready for pick up. In order for your item to be ready for pick up we must be informed of the exact date of pick up in order to ensure the item is available. The hotel does not take responsibility for any loss or damage caused during shipping or mailing.
If you have someone picking up an item for you, please provide us with their name and ensure they have valid photo ID. We will not release any lost and found without valid photo ID for security purposes.

Payment Policy

Check Cashing Policy
Personal Checks are not accepted.

Third Party Payment Policy
Third party credit card authorizations are not accepted for individual (transient) reservations.

Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.

Cash Payment Policy
Cash paying guests must settle room charge and taxes upon check in. In addition, a minimum $200 incidental deposit is required.

Deposit Policy
Cash-paying guests (without credit cards) must produce photo identification and a $200 security deposit, which is refundable upon room inspection and the room is found to be free of physical or noise damages to other guests.

For prepaid reservations, the credit card used to make a reservation must be presented at check-in to verify identity, along with photo ID. Payment will be taken at check-in once the credit card is verified.

Cancellation Policy

Guaranteed reservations at the The Village Inn must be cancelled by 4:00 pm, 48 hours prior to arrival date to avoid cancellation penalties. If you wish to cancel your reservation within the cancel policy, a 1-night penalty including taxes/fees will be applied.