YALLY hotel

Terms & Conditions

For the full terms and conditions of our booking agreement, please visit www.yallyhotel.com and review the "Hotel Policy" page.

Amendments
The Customer should request any amendments in writing. The Hotel will confirm in writing any agreed amendments between the Hotel and the Customer. In the event of No Shows, Reduction in the Number of Rooms or Reduction in the Duration of Stay, the Hotel will try to resell the hotel rooms that are unused. However, if this is not possible, the contractually agreed Cancellation Policy will apply.

Number of Guests/Rooms
In the booking contract, the Hotel and the Customer agree the planned number of guests (“agreed number of guests”) and/or the planned number of hotel rooms required (“agreed number of rooms”). The Customer will provide the Hotel with the definitive number of guests and/or the definitive number of hotel rooms required at the time of booking. If the number of guests/rooms are reduced, the cancellation policy may still apply to the rooms for which the booking is reduced by.

In the event that the actual number of participants and/or rooms is higher, the Customer will be invoiced based on actual numbers. The Hotel reserves the right to redefine the agreed prices and to exchange the confirmed rooms.

Duration of Stay
If the agreed start and end times of the booking are changed, and if the Hotel agrees to these changes, then the Hotel may charge adequate fees for any additional availability of services, unless the changes are the fault of the Hotel. This applies in particular to booked packages where the event is moved to a new date and where the Hotel cannot commit to providing services on that date due to capacity issues caused by other bookings. In this case, the Cancellation Policy will apply.

Reception Opening Hours
The Reception is open everyday between 10AM and 10PM.
Guests may Check-in at anytime between 3PM and 10PM and may Check-out at anytime before 11AM.

Checking-in and out (Arrivals and Departures)
Identification
The Hotel will only accept official and internationally recognised photographic identification documents. You may use Passports, European Union (EU) Identification Cards, UK Driver’s Licence. If the Customer fails to present one of these documents at Check-in, then the Hotel may refuse to proceed with the Check-in and the Cancellation Policy will apply.

Checking-in outside of the Hotel’s Checking-in Times
Customers must seek written agreement from the Hotel if they wish to arrive outside of the Hotel’s Check-in times. The Hotel may charge an Early/Late Check-in Fee.

If the Customer arrives outside of the Check-in times without prior agreement, then the Hotel reserves the right of refusal to check-in the Customer until the Reception is open. If this exceeds the first night’s stay, the Customer will not receive a refund if they have made an advance payment, or the Customer is liable to pay the total amount due, inclusive of the first night’s stay.

Checking-out later than the Hotel’s Check-out Time
The Customer may request to Check-out Later than the Hotel’s Check-out time (11AM).
If the Hotel can accommodate the request (based on operational capacity), then the Hotel may charge a Late Check-out Fee

Damages and Losses
The Customer is liable for any material or labour costs associated with the replacement or repair to any damages incurred by the Customer (or the other guests that the Customer has booked for). The Hotel may agree to provide a copy of the receipts or invoice upon the Customer’s request as evidence of the costs, however, this is at the discretion of the Hotel.

Smoking Fine
In the event where the Customer fails to comply with the Smoking policy and is reported by another guest or is witnessed by a member of the Hotel staff (this includes the smell of smoke emanating from the Customer’s room), then the Hotel may charge a Smoking Fine of £300.00.

Penalty
The Hotel reserves the right to redefine the agreed prices in the event of Extra Guests accommodated by the Hotel, without prior agreement.

Pets
Pets can not be accommodate at the Hotel. The Hotel may accept Guide Dogs, with the provision of appropriate documentary evidence that their dogs are trained by organisations that are members of Assistant Dogs International (ADI) and/or International Guide Dog Federation (IGDF).

Children
All children (under 18 years old) must be accompanied by an adult at all times.

Damages and Losses
The Customer is liable to pay the Hotel for damages and losses caused by them, their guests or other participants associated with them, without the Hotel having to prove the fault.

Smoking Policy
Smoking is prohibited in all rooms and public spaces in the Hotel. Smoking is allowed in outdoor areas (away from the entrance/exit areas). Please show due consideration for other guests entering and exiting the building. Use the designated ashtrays for safe disposal. Should the Customer fail to comply, the Hotel reserves the right to issue a Smoking Fine.

Lost Property
Lost property will be forwarded only at the request, risk and expense of the guest. Otherwise, the items will be stored for one month before it is contributed to a good cause. The Hotel accepts no liability for loss, damage or late delivery caused by forwarding an item via the postal service.

Liability
It is recommended that the Customer has their own travel insurance for cancellations, curtailments, damage and losses. Any items, including personal property, brought by the Customer to the Hotel are at the Customer's own risk. 

The Hotel accepts no liability for loss, damage, destruction, or financial losses, except in cases of gross negligence or intent on the part of the Hotel. In other respects, the Hotel accepts no liability for valuables, cash, clothes, musical instruments, etc. that are brought into the Hotel. The Hotel will make every effort to avoid any damages, however this fact does not mean that a claim can be made against the hotel or its employees.

If a guest is provided with a parking space in the Hotel car park (including against payment) this does not constitute a safekeeping agreement. The Hotel is under no obligation to provide surveillance. 

Any damages/disrepair accidentally inflicted by the Customer must be pointed out to the Hotel, at the earliest time and no later than the time of leaving the Hotel. Liability for damage caused by inadvertent or minor negligence and liability without fault are explicitly excluded. 

Special provisions apply to guests' laundry. The Hotel reserves the right to refuse the provision of Laundry Services for delicate items such as (but not limited to) garments requiring special care.

All children (under 18 years old) must be accompanied by an adult at all times. The Hotel accepts no responsibility nor the care of any children brought to the hotel.

Payment Policy

Pre-Authorisation and Deposits
The Customer must provide a credit/debit card in their name for pre-authorisation (see “Pre-Authorisation Policy”). Alternatively, if the Customer is unable to present their credit/debit card for pre-authorisation, then they may make a deposit payment upon Check-in. The Customer will need to provide details for payment return (such as bank account or PayPal details).

If the Customer fails to provide a Pre-Authorisation or a Deposit for Guarantee at Check-in, then the Hotel may refuse to proceed with the Check-in and the Cancellation Policy will apply.

Upon Check-out, any services used will be reviewed and an inspection of the room will be carried out. If any charges or fees are applicable, this will be charged to the Pre-Authorised account or deducted from the deposit. If the total amount of charges or fees exceed the Pre-authorised amount or Deposit, the Customer is liable to pay any remaining balance due. The Hotel will issue the Customer an invoice for any charges incurred. If no charges or fees are incurred, then the Hotel will return the full deposit paid to the Customer. This may take up to 5-10 working days to reach your account.

For more information on Pre-Authorisation Guarantees or for Frequently Asked Questions (FAQs), please take a look at our Hotel Policy available at www.yallyhotel.com

Advance Payments, Security Deposits
The Hotel reserves the right to request a reasonable advance payment or security deposit from the Customer at any time. We reserve the right to demand full or partial contractual prepayment for reservations. The Hotel will notify in writing, the amount of the payment and the date in which it is due.

Pre-Authorisation
The Customer is to provide their Pre-Authorisation of their Credit/Debit card upon Check-in as a guarantee for any additional charges/fees they may incur from (but not limited to) services, damages or extended stay.

Corporate or Business Accounts
For corporate or business accounts, where the Customer's registered offices are abroad, we require full payment in advance. Hotel invoices are payable within 7 days of receipt of invoice and without deduction. In the event of a default in payment, the Hotel reserves the right to charge interest on arrears at the rate of 3%. Reminder fees may be levied to cover administration costs.

Third Party Authorisation
If the Customer is booking on behalf of another person and/or does not hold a corporate or business account with the Hotel, then the Customer will need to complete a Third Party Authorisation form before payment can be taken for the booking.

Administration Fee
For any amendments or cancellation for bookings made, the Hotel may charge an Administration Fee of 3% of the overall booking amount or £7.00 (whichever is higher) to cover the administrative costs. 
For any other administrative support, i.e. return of lost items, the Hotel may charge a flat rate of £13.00 to cover labour and material costs.

Service Charge
The Hotel may add a Service Charge (7%) for any services provided which are additional to your booking. This may include (but not limited to) drinks, meals, luggage storage, laundry service.

Early/Late Check-in Fee
If an Early or Late Check-in is agreed between the Hotel and the Customer, the Hotel may charge £13.00 for each hour up to/after the Reception Opening Hours. The Hotel will not be able to accommodate any Check-in requests of later than 00:00 (12am). All Late Check-ins must be agreed between the Hotel and the Customer, prior to arrival. The Hotel reserves the right to refuse Check-in if the above conditions are not met.

Late Check-out Fee
If a Late Check-out has been agreed between the Hotel and the Customer, the Hotel may charge £13.00 for each hour that exceeds the standard Check-out time, as agreed. Otherwise, the Hotel reserves the right to charge £13.00 for every 30 minutes that the Customer exceeds the Check-out time.

Damages and Losses
The Customer is liable for any material or labour costs associated with the replacement or repair to any damages incurred by the Customer (or the other guests that the Customer has booked for).
The Hotel may agree to provide a copy of the receipts or invoice upon the Customer’s request as evidence of the costs, however, this is at the discretion of the Hotel.

Smoking Fine
In the event where the Customer fails to comply with the Smoking policy and is reported by another guest or is witnessed by a member of the Hotel staff (this includes the smell of smoke emanating from the Customer’s room), then the Hotel may charge a Smoking Fine of £300.00.

Penalty
The Hotel reserves the right to redefine the agreed prices in the event of Extra Guests accommodated by the Hotel, without prior agreement.

Cancellation Policy

The Customer may withdraw from their booking agreement by notifying the Hotel in writing (in good time) to request cancellation. If an Advance Payment of the total amount has been taken, then you may be eligible for a refund. If the total amount is yet to be paid, then you may still be liable for paying the Outstanding Balance, where the Hotel will invoice the Customer for the Outstanding Balance.

If cancellations are made:
- within 7 days of arrival; 100% of the total booking amount is non-refundable
- between 8 and 14 days prior to arrival; 50% of the total booking amount is non-refundable
- between 15 days and 3 months prior to arrival; only an Administration Fee is chargeable.
- more than 3 months in advance of arrival; the Customer may withdraw from the booking contract without incurring any payment or charges against the Hotel (excluding any charges applicable through any third party app/agent that the Customer has used to make the booking).

The Customer’s right to withdraw from the contract expires if they do not exercise this right in writing to the Hotel by the agreed date. 

In the instance where the Customer makes a 'Non-Refundable' booking, the booking is non-refundable at any time.

No Shows
A ‘No Show’ is when a room is reserved and then not used but neither is it cancelled on the day of arrival. The Customer will not receive a refund of the total amount paid, and if an outstanding balance is due, the Customer is still liable to pay 100% of the agreed price. The Hotel will issue an invoice to the Customer.