YALLY hotel

Terms & Conditions

Terms and Conditions of Business

Purpose of the Agreement
By booking with YALLY hotel (formerly known as the Elton Bank Hotel) you are entering a booking agreement with YALLY hotel (the “Hotel”). This means that the Terms and Conditions of Business (“Terms and Conditions”) applies to whomever is making the booking. These Terms and Conditions apply when you book direct with the hotel (over the phone or in person) or when you book through a third party app/agent such as (but not limited to) OYO Rooms, Booking.com Agoda, Expedia). The Terms and Conditions will apply to the rental provision of hotel rooms for accommodation purposes and to all related goods and services supplied by the Hotel to the contractual party (the “Customer”). The reservation or booking confirmation made by you serves as the basis of the agreement.

Services
The Hotel guarantees to provide the services ordered by the customer and agreed by the Hotel. The Customer guarantees to pay the agreed or applicable Hotel rates for these and other services used. This also applies to services and expenses to third parties arranged by the Hotel on behalf of the Customer. The contractually agreed prices may include an Administration Fee or a Service Charge. The Hotel reserves the right to increase the rate charged for services and the contractually agreed rates may be adjusted accordingly by the Hotel.

The Hotel reserves the right to request a reasonable advance payment or security deposit from the customer on conclusion of the contract. The amount of the deposit and the exact date on which it is due will be confirmed to you by the Hotel after booking, prior to your arrival date. Any purchased services such as (but not limited to) drinks, meals and laundry, where the bills are not settled locally or any services used but unpaid for, will be charged to the booker’s overall invoice.

Amendments
The Customer should request any amendments in writing. The Hotel will confirm in writing any agreed amendments between the Hotel and the Customer. In the event of No Shows, Reduction in the Number of Rooms or Reduction in the Duration of Stay, the Hotel will try to resell the hotel rooms that are unused. However, if this is not possible, the contractually agreed Cancellation Policy will apply.

Number of Guests/Rooms
In the booking contract, the Hotel and the Customer agree the planned number of guests (“agreed number of guests”) and/or the planned number of hotel rooms required (“agreed number of rooms”). The Customer will provide the Hotel with the definitive number of guests and/or the definitive number of hotel rooms required at the time of booking. If the number of guests/rooms are reduced, the cancellation policy may still apply to the rooms for which the booking is reduced by.

In the event that the actual number of participants and/or rooms is higher, the Customer will be invoiced based on actual numbers. The Hotel reserves the right to redefine the agreed prices and to exchange the confirmed rooms.

Duration of Stay
If the agreed start and end times of the booking are changed, and if the Hotel agrees to these changes, then the Hotel may charge adequate fees for any additional availability of services, unless the changes are the fault of the Hotel. This applies in particular to booked packages where the event is moved to a new date and where the Hotel cannot commit to providing services on that date due to capacity issues caused by other bookings. In this case, the Cancellation Policy will apply.

No Shows
A No Show is when a room is reserved and then not used but neither is it cancelled, on the day of arrival. The Customer will not receive a refund of the total amount paid, and if an outstanding balance is due, the Customer is still liable to pay 100% of the agreed price, where the Hotel will issue an invoice to the Customer.

Cancellation Policy
Cancellation by the Customer
The Customer may withdraw from their booking agreement by notifying the Hotel in writing (post/email), in good time, to request cancellation. If an Advance Payment of the total amount has been taken, then you may be eligible to receive a partial refund. If the total amount is yet to be paid, then you may still be liable for paying the Outstanding Balance.

If cancellations are made:
within 72 hours of the arrival date, the total amount paid is non-refundable or, the Customer is liable to pay 100% of the total amount due, where the Hotel will invoice the Customer for the Outstanding Balance;
within 14 days of the arrival date, 50% of the total amount paid may be refunded or, the Customer is liable to pay 50% of the total amount due, where the Hotel will invoice the Customer for the Outstanding Balance;
between 3 months and 14 days of the arrival date, the total amount paid (less the Administration Fee) is refundable or, the Customer is liable to pay the Administration Fee, where the Hotel will invoice the Customer for the Administration Fee;
more than 3 months in advance of the arrival date, then the Customer may withdraw from the contract without incurring any payment or charges against the Hotel (excluding any charges applicable through any third party app/agent that the Customer has used to make the booking).
The Customer’s right to withdraw from the contract expires if they do not exercise this right in writing to the Hotel by the agreed date.

Cancellation by the Hotel
The Hotel is obliged to provide the rooms listed in the reservation. However, in special circumstances, the Hotel reserves the right to cancel reservations of rooms. If it has been agreed in writing that the Customer may withdraw from the contract within a specified period of time, then the Hotel is equally entitled to withdraw from the contract within this time period. If the Advance Payment or Deposit has been agreed in writing but is not received by the Hotel from the Customer and is not made even after the Hotel has offered a suitable time extension, the hotel is likewise entitled to withdraw from the contract.

Moreover, the hotel is entitled to withdraw from the contract for objectively justifiable reasons such as (but not limited to).:
if it is impossible to fulfil the contract due to force majeure or other circumstances beyond the control of the Hotel;
if events and/or services are booked under false pretences or on the basis of erroneous or fraudulent information (e.g. about the organiser or purpose of the event);
the Hotel has justified cause to believe that the event and/or services may jeopardise the smooth functioning of the business or the security or public reputation of the Hotel, without such matters being attributable to the Hotel's organisation.
In the event of justifiable cancellation by the Hotel, the Customer shall have no right to damages/compensation. Notwithstanding the previous paragraphs, the Customer is obliged to inform the Hotel without being asked when the content or nature of the event and/or services are liable to arouse public interest or impair or jeopardise the Hotel's affairs.

Checking-in and out (Arrivals and Departures)
Identification
The Hotel will only accept official and internationally recognised photographic identification documents. You may use Passports, European Union (EU) Identification Cards, UK Driver’s Licence.

If the Customer fails to present one of these documents at Check-in, then the Hotel may refuse to proceed with the Check-in and the Cancellation Policy will apply.

Pre-Authorisation and Deposits
The Customer must provide a credit/debit card in their name for pre-authorisation (see “Pre-Authorisation Policy”). Alternatively, if the Customer is unable to present their credit/debit card for pre-authorisation, then they may leave a cash deposit upon Check-in. The Customer will need to provide details for payment return (such as bank account or PayPal details).

Upon Check-out, any services used will be reviewed and an inspection of the room will be carried out. If any charges or fees are applicable, this will be charged to the Pre-Authorised account or deducted from the deposit. If the deposit does not cover the total amount of charges or fees, the Customer is liable to pay the total amount due. The Hotel will issue the Customer an invoice for the Outstanding Balance. If no charges or fees are incurred, then the Hotel will return the full deposit paid to the Customer. This may take up to 5 -10 working days to reach your account.

If the Customer fails to provide a Pre-Authorisation or a Deposit for Guarantee at Check-in, then the Hotel may refuse to proceed with the Check-in and the Cancellation Policy will apply.

Checking In Outside of Reception Opening Hours or Before Check-in time
Customers must seek written agreement from the Hotel if they wish to arrive outside of the reception opening hours or before the Hotel’s Check-in time (2.00PM). The Hotel may charge an Early/Late Check-in Fee.

If the Customer arrives at the Hotel outside of the reception opening hours without prior agreement, then the Hotel reserves the right of refusal to check-in the Customer until the Reception is Open. If this exceeds the first night’s stay, the Customer will not receive a refund if they have made an advance payment of the total amount due. Alternatively, the Customer is liable to pay the total amount due, inclusive of the first night’s stay.

Checking Out Later than the Hotel’s Check-out Time
The Customer may request to Check-out Later than the Hotel’s Check-out time (11.00am). If the Hotel can accommodate the request (based on operational capacity), then the Hotel may charge a Late Check-out Fee

Payments and Fees
Advance Payments, Security Deposits
The Hotel reserves the right to request a reasonable advance payment or security deposit from the Customer at any time. We reserve the right to demand full or partial contractual prepayment for reservations. The amount of the payment and the exact date on which it is due are agreed in writing in the contract.

Pre-Authorisation
The Customer is to provide their Pre-Authorisation of their Credit/Debit card upon Check-in as a guarantee for any additional charges/fees they may incur from (but not limited to) services, damages or extended stay.

Corporate or Business Accounts
For corporate or business accounts, where the Customer's registered offices are abroad, we require full payment in advance. Hotel invoices are payable within 7 days of receipt of invoice and without deduction. In the event of a default in payment, the Hotel reserves the right to charge interest on arrears at the rate of 3%. Reminder fees may be levied to cover administration costs.

Third Party Authorisation
If the Customer is booking on behalf of another person and/or does not hold a corporate or business account with the Hotel, then the Customer will need to complete a Third Party Authorisation form before payment can be taken for the booking.

Administration Fee
For any amendments or cancellation for bookings made, the Hotel may charge an Administration Fee (£3.37, per guest) to cover administrative costs.

Service Charge
The Hotel may add a Service Charge (5%) for any services provided which are additional to your booking. This may include (but not limited to) drinks, meals, luggage storage, laundry service.

Early/Late Check-in Fee
If an Early or Late Check-in is agreed between the Hotel and the Customer, the Hotel may charge £8.37 for each hour up to/after the Reception Opening Hours.
If a Check-in of later than 00:00 (12am) is agreed between the Hotel and the Customer, the Hotel may charge £13.00 for each hour after 00:00 (12am), that they check-in.

Late Check-out Fee
If a Late Check-out has been agreed between the Hotel and the Customer, the Hotel may charge £8.37 for each hour that exceeds the standard Check-out time, as agreed. Otherwise, the Hotel reserves the right to charge £13.00 for each half-hour that the Customer exceeds the Check-out time.

Damages and Losses
The Customer is liable for any material or labour costs associated with the replacement or repair to any damages incurred by the Customer (or the other guests that the Customer has booked for).
The Hotel may agree to provide a copy of the receipts or invoice upon the Customer’s request as evidence of the costs, however, this is at the discretion of the Hotel.

Smoking Fine
In the event where the Customer fails to comply with the Smoking policy and is reported by another guest or is witnessed by a member of the Hotel staff (this includes the smell of smoke emanating from the Customer’s room), then the Hotel may charge a Smoking Fine of £500.00.

Penalty
The Hotel reserves the right to redefine the agreed prices in the event of Extra Guests accommodated by the Hotel, without prior agreement.

Pre-Authorisation Policy
What is a pre-authorisation?
A pre-authorisation is a temporary hold on your card for a specific amount of your available balance, which is required from you upon arrival. The pre-authorisation is not a charge and no funds have been debited from your account, it is also known as deferred payment.

The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation is held on your card for approximately ten working days. Following this, if no further charges or fees are incurred during your stay then the pre-authorisation will be released by your issuing bank automatically, after this period.

Why do you need a Pre-Authorisation?
A pre-authorisation is a security guarantee for payment only. When you give us a credit/debit card for pre-authorisation, it guarantees us that the fund are available to pay for any changes incurred during your stay.

How much with the Pre-Authorisation be?
The amount that we will pre-authorise will depend on the room type and your length of stay. Please get in touch with the Hotel if you would like confirmation on the pre-authorisation amount.

Who is responsible for the Pre-Authorisation procedure?
The Receptionist is responsible for carrying out the pre-authorisation procedure when you arrive to check-in. The Merchant responsible for the hold of the funds is WorldPay. Should you have any queries regarding your pre-authorisation or any part of the process beyond that of the hotel, you can visit www.worldpay.com to contact them.

When will the hold on my card be released?
Upon your check-out any hotel extras or incurred charges will be debited from your pre-authorised payment and will appear on your card in approximately three working days. However if you choose to pay the balance with another credit card or choose cash, we will cancel the pre-authorisation and this can take around ten working days to clear in your account.

Pre-Authorisation renewal
If your stay with the Hotel is longer than ten days, you may be asked by the Receptionist to renew your pre-authorisation every ten days to ensure the validity of your pre-authorisation.

Damages and Losses
The Customer is liable to pay the Hotel for damages and losses caused by them, their guests or other participants associated with them, without the Hotel having to prove the fault.

Liability
It is recommended that the Customer has their own travel insurance for cancellations, curtailments, damage and losses. Any items, including personal property, brought by the Customer to the Hotel are at the Customer's own risk.

The Hotel accepts no liability for loss, damage, destruction, or financial losses, except in cases of gross negligence or intent on the part of the Hotel. In other respects, the Hotel accepts no liability for valuables, cash, clothes, musical instruments, etc. that are brought into the Hotel. The Hotel will make every effort to avoid any damages, however this fact does not mean that a claim can be made against the hotel or its employees.

If a guest is provided with a parking space in the Hotel car park (including against payment) this does not constitute a safekeeping agreement. The Hotel is under no obligation to provide surveillance.

Any damages/disrepair accidentally inflicted by the Customer must be pointed out to the Hotel, at the earliest time and no later than the time of leaving the Hotel. Liability for damage caused by inadvertent or minor negligence and liability without fault are explicitly excluded.

Special provisions apply to guests' laundry. The Hotel reserves the right to refuse the provision of Laundry Services for delicate items such as (but not limited to) garments requiring special care.

All children (under 18 years old) must be accompanied by an adult at all times. The Hotel accepts no responsibility nor the care of any children brought to the hotel.

Smoking Policy
Smoking is prohibited in all rooms and public spaces in the Hotel. Smoking is allowed in outdoor areas (away from the entrance/exit areas). Please show due consideration for other guests entering and exiting the building. Use the designated ashtrays for safe disposal. Should the Customer fail to comply, the Hotel reserves the right to issue a Smoking Fine.

Lost Property
Lost property will be forwarded only at the request, risk and expense of the guest. Otherwise, the items will be stored for one month before it is contributed to a good cause. The Hotel accepts no liability for loss, damage or late delivery caused by forwarding an item via the postal service.

Complaints
The Hotel endeavours to provide a good service to it’s Customers, however if you are unsatisfied with any of the service you have received and wish to make a formal complaint, please send your complaint to:

Complaints Handler
PO Box 264
Manchester
M24 0BW

Final Provisions
Should individual provisions set out in these General Terms and Conditions of Business be invalid or void, the validity of the other provisions will remain unaffected. Any agreements differing from these conditions must be made in writing to be deemed valid.
The Hotel takes every effort to ensure that all the information that appears on its website is correct and accurate. The Hotel does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without written notice. By using our facilities, products or services, you indicate that you have read, understood and accept our Privacy Notice, Hotel Policy and Terms and Conditions as published on www.YALLYhotel.com

Version Status: 1.2

Date Reviewed: 06 June 2019

Payment Policy

Payments and Fees
Advance Payments, Security Deposits
The Hotel reserves the right to request a reasonable advance payment or security deposit from the Customer at any time. We reserve the right to demand full or partial contractual prepayment for reservations. The amount of the payment and the exact date on which it is due are agreed in writing in the contract.

Pre-Authorisation
The Customer is to provide their Pre-Authorisation of their Credit/Debit card upon Check-in as a guarantee for any additional charges/fees they may incur from (but not limited to) services, damages or extended stay.

Corporate or Business Accounts
For corporate or business accounts, where the Customer's registered offices are abroad, we require full payment in advance. Hotel invoices are payable within 7 days of receipt of invoice and without deduction. In the event of a default in payment, the Hotel reserves the right to charge interest on arrears at the rate of 3%. Reminder fees may be levied to cover administration costs.

Third Party Authorisation
If the Customer is booking on behalf of another person and/or does not hold a corporate or business account with the Hotel, then the Customer will need to complete a Third Party Authorisation form before payment can be taken for the booking.

Administration Fee
For any amendments or cancellation for bookings made, the Hotel may charge an Administration Fee (£3.37, per guest) to cover administrative costs.

Service Charge
The Hotel may add a Service Charge (5%) for any services provided which are additional to your booking. This may include (but not limited to) drinks, meals, luggage storage, laundry service.

Early/Late Check-in Fee
If an Early or Late Check-in is agreed between the Hotel and the Customer, the Hotel may charge £8.37 for each hour up to/after the Reception Opening Hours.
If a Check-in of later than 00:00 (12am) is agreed between the Hotel and the Customer, the Hotel may charge £13.00 for each hour after 00:00 (12am), that they check-in.

Late Check-out Fee
If a Late Check-out has been agreed between the Hotel and the Customer, the Hotel may charge £8.37 for each hour that exceeds the standard Check-out time, as agreed. Otherwise, the Hotel reserves the right to charge £13.00 for each half-hour that the Customer exceeds the Check-out time.

Damages and Losses
The Customer is liable for any material or labour costs associated with the replacement or repair to any damages incurred by the Customer (or the other guests that the Customer has booked for).
The Hotel may agree to provide a copy of the receipts or invoice upon the Customer’s request as evidence of the costs, however, this is at the discretion of the Hotel.

Smoking Fine
In the event where the Customer fails to comply with the Smoking policy and is reported by another guest or is witnessed by a member of the Hotel staff (this includes the smell of smoke emanating from the Customer’s room), then the Hotel may charge a Smoking Fine of £500.00.

Penalty
The Hotel reserves the right to redefine the agreed prices in the event of Extra Guests accommodated by the Hotel, without prior agreement.

Pre-Authorisation Policy
What is a pre-authorisation?
A pre-authorisation is a temporary hold on your card for a specific amount of your available balance, which is required from you upon arrival. The pre-authorisation is not a charge and no funds have been debited from your account, it is also known as deferred payment.

The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation is held on your card for approximately ten working days. Following this, if no further charges or fees are incurred during your stay then the pre-authorisation will be released by your issuing bank automatically, after this period.

Why do you need a Pre-Authorisation?
A pre-authorisation is a security guarantee for payment only. When you give us a credit/debit card for pre-authorisation, it guarantees us that the fund are available to pay for any changes incurred during your stay.

How much with the Pre-Authorisation be?
The amount that we will pre-authorise will depend on the room type and your length of stay. Please get in touch with the Hotel if you would like confirmation on the pre-authorisation amount.

Who is responsible for the Pre-Authorisation procedure?
The Receptionist is responsible for carrying out the pre-authorisation procedure when you arrive to check-in. The Merchant responsible for the hold of the funds is WorldPay. Should you have any queries regarding your pre-authorisation or any part of the process beyond that of the hotel, you can visit www.worldpay.com to contact them.

When will the hold on my card be released?
Upon your check-out any hotel extras or incurred charges will be debited from your pre-authorised payment and will appear on your card in approximately three working days. However if you choose to pay the balance with another credit card or choose cash, we will cancel the pre-authorisation and this can take around ten working days to clear in your account.

Pre-Authorisation renewal
If your stay with the Hotel is longer than ten days, you may be asked by the Receptionist to renew your pre-authorisation every ten days to ensure the validity of your pre-authorisation.

Cancellation Policy

No Shows
A No Show is when a room is reserved and then not used but neither is it cancelled, on the day of arrival. The Customer will not receive a refund of the total amount paid, and if an outstanding balance is due, the Customer is still liable to pay 100% of the agreed price, where the Hotel will issue an invoice to the Customer.

Cancellation Policy
Cancellation by the Customer
The Customer may withdraw from their booking agreement by notifying the Hotel in writing (post/email), in good time, to request cancellation. If an Advance Payment of the total amount has been taken, then you may be eligible to receive a partial refund. If the total amount is yet to be paid, then you may still be liable for paying the Outstanding Balance.

If cancellations are made:

within 7 days of the arrival date, the total amount paid is non-refundable or, the Customer is liable to pay 100% of the total amount due, where the Hotel will invoice the Customer for the Outstanding Balance;

within 14 days of the arrival date, 50% of the total amount paid may be refunded or, the Customer is liable to pay 50% of the total amount due, where the Hotel will invoice the Customer for the Outstanding Balance;

between 3 months and 14 days of the arrival date, the total amount paid (less the Administration Fee) is refundable or, the Customer is liable to pay the Administration Fee, where the Hotel will invoice the Customer for the Administration Fee;

more than 3 months in advance of the arrival date, then the Customer may withdraw from the contract without incurring any payment or charges against the Hotel (excluding any charges applicable through any third party app/agent that the Customer has used to make the booking).

The Customer’s right to withdraw from the contract expires if they do not exercise this right in writing to the Hotel by the agreed date.

Cancellation by the Hotel
The Hotel is obliged to provide the rooms listed in the reservation. However, in special circumstances, the Hotel reserves the right to cancel reservations of rooms. If it has been agreed in writing that the Customer may withdraw from the contract within a specified period of time, then the Hotel is equally entitled to withdraw from the contract within this time period. If the Advance Payment or Deposit has been agreed in writing but is not received by the Hotel from the Customer and is not made even after the Hotel has offered a suitable time extension, the hotel is likewise entitled to withdraw from the contract.

Moreover, the hotel is entitled to withdraw from the contract for objectively justifiable reasons such as (but not limited to).:
if it is impossible to fulfil the contract due to force majeure or other circumstances beyond the control of the Hotel;
if events and/or services are booked under false pretences or on the basis of erroneous or fraudulent information (e.g. about the organiser or purpose of the event);
the Hotel has justified cause to believe that the event and/or services may jeopardise the smooth functioning of the business or the security or public reputation of the Hotel, without such matters being attributable to the Hotel's organisation.

In the event of justifiable cancellation by the Hotel, the Customer shall have no right to damages/compensation. Notwithstanding the previous paragraphs, the Customer is obliged to inform the Hotel without being asked when the content or nature of the event and/or services are liable to arouse public interest or impair or jeopardise the Hotel's affairs.