Zensus

Terms & Conditions

SCHEDULE OF REGISTRATION AND ZENSUS

TIME OF ENTRY
3:00 pm.
DEPARTURE TIME
11:00 am.

Early arrivals and late departures

Early check in and late check out due to availability.
If you arrive at ZENSUS early in the day and wish to have immediate access to your room, we recommend that you also book the night before your arrival. Similarly, for late departures, an additional night's reservation guarantees access to your room until your departure time.

At the time of your check in, you will be given the electronic key of your room and maximum 2 that must be delivered to your departure, if you lose it or not return it will be charged 10 dollars per key.

Smoke Free Hotel

SENZUS is a smoke-free establishment, so smoking is not allowed inside. In case of violating this policy you will be charged $100 USD to the guarantee card to your registration.

Reserves and guaranteed deposits

The rates are charged in pesos MX at the exchange rate that can be found in the following link https://www.bloomberg.com/quote/USDMXN:CUR
The exchange rate may change without prior notice or depend on the exchange rate that your bank takes a day to collect, if you have any questions please contact us recepcion@zensus.com.mx

In case of No Show (not presented), the total amount of the reservation plus taxes will be charged.
Rates shown online are subject to availability and subject to change without notice.
Debit cards are not accepted to guarantee rooms, but these cards are received to settle your account.
All reservations made through the website require a guarantee through a credit card with a deposit of 100% of the total.
The credit card used to make the reservation must be shown at the check in. Otherwise, your reservation and charged made for it will be cancelled.
A holding of $2,000 MXN for extras is made to the credit card when checking in.

Any missing or damaged items in the room during your stay will be charged to the warranty card.
Any missing or damaged items in the room including stains on towels, sheets and cushions during your stay will be charged a $12 USD fee which will be charged to the registered card as a guarantee
Any changes are subject to availability.
Online reservations have a secure system, which protect the confidentiality of your personal information and your credit card.
When making a reservation either by phone, email or by one of our internet pages as expedia, booking or our page zensus.com.mx we accept the terms and conditions that are as follows:

Reservations are charged 7 days prior to guest's arrival.

Reservations charged within 7 days are non-refundable.

To make any cancellation or modification in your reservation, it must be 7 days before the arrival of the guest, outside this period will not be accepted.
It is very important to check the conditions and cancellation policies before making a reservation to avoid setbacks.

In case of no show (not presented) will be charged 100% of the reservation.
A reservation can be canceled at the moment of not contacting the guest and that the card does not have sufficient funds.

No pets allowed.

If the arrival of the guest is later or early the next day.
Inform the establishment to avoid any type of cancellation.
If you are a company with preferential rate this year you must send your signed agreement to be authorized by the manager.
If you make any change 7 days before the arrival of the guest, you can do it on the website where you booked with possible rate changes.

Payment Policy

RESERVATIONS, ADVANCED PAYMENT, NO SHOW

The rates are charged in pesos MX at the exchange rate that can be found in the following link https://www.bloomberg.com/quote/USDMXN:CUR

The exchange rate may change without prior notice or depend on the exchange rate that your bank takes a day to collect, if you have any questions please contact us recepcion@zensus.com.mx

When making a reservation either by telephone or by one of our internet pages as expedia, Booking or our page zensus.com.mx accept the terms and conditions which are as follows:

Reservations are charged 7 days prior to guest's arrival.

Reservations charged within 7 days are non-refundable

To make any cancellation or modification in your reservation, it must be 7 days before the arrival of the guest, outside this period will not be accepted.

It is very important to check the conditions and cancellation policies before making a reservation to avoid setbacks.

In case of no show (not presented) will be charged 100% of the reservation.

A reservation can be canceled at the moment of not contacting the guest and that the card does not have sufficient funds.

If the arrival of the guest arrives later or early the next day,
Inform the establishment to avoid any type of cancellation.

If you are a company with preferential rate this year you must send your signed agreement to be authorized by the manager.

If you make any change 7 days before the arrival of the guest, you can do it on the website where you booked with possible rate changes.

Cancellation Policy

- Reservations are charged 7 days before the arrival of the guest.
- Reservations charged within these 7 days are non-refundable.
To make any cancellation or modification to your reservation, it must be 7 days before the arrival of the guest, outside this period they will not be accepted.
It is very important to check the conditions and cancellation policies before making a reservation to avoid setbacks.
By making the Reservation you are accepting the terms and conditions through any of the reservation channels.

In case of no show, 100% of the reservation will be charged.
A reservation can be canceled when the guest is not contacted and the card does not have sufficient funds.